Sandy Shaw
Aug 16, 2025
Time effective and excellent customer support
Excellent customer service very efficient and time saving options for move in and availability during hours of accommodation
Recommended: Yes
Michelle D
Aug 10, 2025
Quick and easy register and find location
The website was Dow so I had to complete the paperwork at the location. Simple and eady
Recommended: Yes
Tony
Oct 14, 2023
Super clean & secure facilities!
Darlene, the manager, was very friendly & helpful. She showed us several units, helped us sign up and loan us a lock as our lock that we brought with us didnﾃ｢竄ｬ邃｢t work.
Recommended: Yes
Margaret C.
Oct 10, 2023
Highly recommend this location.
Can't recommend this location enough. Customer service is top notch. The place is clean and easy to get around. Great prices.
Recommended: Yes
Wesley Lawrence
Oct 02, 2023
Itﾃ｢竄ｬ邃｢s a beautiful space to work with
Miss Darlene, OK was an awesome person to work with. She made everything seem so fast and easy. Thank you all so much.
Recommended: Yes
Sankar
Sep 17, 2023
Fastest move-in!
Miss. Darlene Ratliff was very friendly and quick with the initial formalities. Fastest move-in :)
Recommended: Yes
Andrew
Apr 02, 2018
Great service, great quality!
Only took me 5 minutes to reserve and obtain a storage unit. The employee working made sure I knew everything about there facility and had everything I needed for an easy move.
Recommended: Yes
Dwight
Dec 02, 2017
Quick and easy
Didn't know this easy to use service was available. Great price offered which was cheaper than the facility offered. Allowed me the opportunity to compare side by side pricing with other near by facilities..
Recommended: Yes
Charlotte
Mar 21, 2017
worth the 5 extra bucks to make it a 24 hour facility.
love it love it love it
nice neighborhood i feel totally safe with my stuff
Recommended: Yes
Andrew P
Jun 30, 2016
Ellen in Virginia Beach ROCKS!
Ellen Masterson at the Shell Road office in Virginia Beach, is AMAZING! She was so helpful with getting us set up.....and because we arrived at 5:45pm, she ended up sticking around after-hours, just to make sure we were taken care of! Thank you, Uncle Bob's!
Recommended: Yes
Patricia
Jun 22, 2016
Clean, affordable and exceptional service.
The service was thorough and exceptional. The unit was clean and convenient. Easy access. Would recommend to anyone. Moved from another facility and couldn't be happier!
Recommended: Yes
Yolonda
Apr 12, 2016
No response
They were suppose to bill my company for the payment instead I had to pay and get reimbursed my payment inconvenienced couldn't tip the movers what I normally tip due to confusion
Recommended: No
Emily
Apr 07, 2016
Uncle Bobs was really really friendly, efficient and helpful. They give you free usage of their moving truck for a whole day with renting a unit. they are not climate controlled but they are secure and clean. the staff is very knowledgable and the environment was full of character. they have a resident cardinal who likes to look at himself in your car mirror.
Recommended: Yes
angel
Jan 20, 2016
Great
Recommended: Yes
angel
Jan 16, 2016
Great facility
Customer service and very clean
Recommended: Yes
Tasha
Dec 13, 2015
This is my second time using Uncle Bob's Self-Storage. The Manager is a wonderful lady! Her trainee was vey nice as well. They are extremely helpful in guiding you through the paperwork and help picking a unit and smile alot! I have recommended them every time i have been asked about one! :)
Recommended: Yes
Erica
Jul 22, 2015
Nice surprise
Easiest time renting a storage unit ever!
Darlene was super sweet and helpful. Took no time at all to rent unit and begin moving in. Never realized they were there until yesterday.
Only (not big) issue was that the hallway to my unit smelled a little funky...not the worse but a little unpleasant.
Recommended: Yes
Gwyneth
May 05, 2015
Danielle was very helpful and great to work with!
Danielle was excellent to work with!
Recommended: Yes
David Reyburn
Dec 30, 2014
customer service was great
price was the best around. customer service was great and friendly.
Recommended: Yes
Linda Gorsline
Dec 22, 2014
Great place.
Unit was ready when request the staff was professional and helpful. They even offer the use of their truck--for free.
Recommended: Yes
Drew Ralston
Aug 03, 2014
A few move-in issues
Made a reservation for storage unit through Sparefoot for $47/month. When I went in to sign contract, unit was priced at $51/month. Representative on site was not able to make change to computer generated contract, or to the amount that was billed against my credit card. She had to make pen changes to contract, and issue me a credit against following month's rent in order to reflect pricing from reservation rate. Additionally, when I needed to gain access to the unit (night before overseas deployment) I was unable to enter facility due to the fact that automated gate was broken. I called emergency number three times over the course of about two hours, and was told that area manager would contact me in order to get me access to facility. Area manager did not make contact with me prior to my leaving US.
Recommended: Yes
Chelsea
Jul 12, 2014
Great!
Recommended: Yes
Amanda
Feb 04, 2014
Recommended: Yes
Amanda
Feb 04, 2014
Super storage satisfaction
Great value, easy-move in, super helpful staff. [Thanks Darlene!] Safe area other perks; Yes- free storage truck rental! Glad I ended up at Uncle Bob's!
Recommended: Yes
Randy Gish
Apr 30, 2012
Nice facility, good value
This is a nice facility in a nice area. Move-in went smoothly. Staff (Pam) was very courteous and helpful.
Recommended: Yes
Mike
Jan 18, 2011
Exceptional Service
The manager at this facility went out of her way to see that I was happy with my rental decision. Karen was very personable and polite. I highly recommend Uncle Bob's on Shell Road VB.
Recommended: Yes
