Rosanna Banac
Jan 04, 2025
It was ok
The person who helped with the online rental stated we needed to except the renters insurance before we could proceed. That was not the case and trying to get my refund. I told him I had my own insurance
Recommended: Yes
Casey Brown
Oct 15, 2024
Being unable to get in OR out after 9pm
Being unable to get in OR out after 9pm
Recommended: Yes
Carisa Anchondo
Aug 18, 2024
Wonderful customer service, great location
This is in a very convenient location. Staff was extremely accommodating and friendly. Facility is very clean! Highly recommended this location.
Recommended: Yes
Micah White
Aug 10, 2023
Gets the job done
Bigger than I expected. Great price. Little bit tricky to figure out how to get inside for the first time. Otherwise all good :-)
Recommended: Yes
Tracy C
Jul 27, 2023
I feel so safe here!
It's so secure and safe. And CLEAN! The best Public Storage location I've ever been to.
Recommended: Yes
Skylee Davis
Nov 11, 2022
Feels very clean and secured.
I will definitely be recommending my family and friends to this facility.
Recommended: Yes
Tyler Phillips
Feb 22, 2022
Elevators Broken Down
My apologies for not finishing on time but one thing that makes it more difficult is when you have a third floor storage unit and the elevators are broken down. Both days trying to move in were severely hindered by the inconvenience of having to haul everything up three flights of stairs for several hours during both of those days. For the amount of money being paid for those units and part of the reason for renting the unit was because the facility had elevators to the upper floors so someone would expect that those elevators are actually operational for use. It seems like all of the renters who were inconvenienced over the past two days by having to use the stairs and there were several should receive a reduction in their unit rent for the month. I think that would be fair.
Recommended: No
Kristinna whitt
Feb 01, 2022
Need hand carts available 24/7
My biggest issues are I don't have 24 hours access and there are not hand trucks available all operating hours
Recommended: No
Lori Wagner
Jan 24, 2022
Terrible everytime I went. Dirty and no carts. Ever. I always dreaded going
So I'm a disabled elderly female. There is NEVER any carts but a couple. Leaving me to drag my few items. The facility is ALWAYS DIRTY staff helps when they can. Then they upped the rent. Needless to say I moved my storage to another facily and so very happy.
Recommended: No
Andrea Evans
Jan 01, 2022
Customer service
The lady was quite rude at the desk but everything went great and codes worked in locker was clean and access to gate is awesome that's
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Recommended: Yes
Andrea
Dec 28, 2021
Long check in but was ok
Lady was a little bit judgemental about me not knowing how to work thier locks that I've never had before. Rude
Recommended: Yes
Anne Craff
Oct 09, 2021
friendly, helpful and professional
We visited Public Storage on Stoll Road in Olympia, WA. We were quite frustrated with finding options that met our needs. Ian took time with us to clearly explain what was available and the related price for the units. It was very reassuring to talk to a person who was so knowledgeable and considerate. We will definitely use this storage facility again when the need arises.
Recommended: Yes
Travis Wilson
Jul 26, 2021
Great facility
The location was good and easy to find. Facility was new and clean. Staff was helpful and friendly.
Recommended: Yes
Tiffany P.
Jul 19, 2021
Super easy to reserve a unit
Super easy to reserve online. And thereﾃ｢竄ｬ邃｢s a phone app you can use to open the gate and use the elevator. You donﾃ｢竄ｬ邃｢t even have to punch in a code. Saves time and is super useful.
Recommended: Yes
DAVID THYSELL
Sep 19, 2020
Great place
Beautiful, clean, state of the art factory with great rates.
Recommended: Yes
Craig Caswell
Jul 07, 2020
Very clean
Very clean, nice staff, great prices.
Recommended: Yes
Suzann Hollar
Jun 09, 2020
Easy and very polite and helpful
Easy and very polite and helpful
Recommended: Yes
Joan Mohler
May 29, 2020
I was helped by a wonderful young lady
I was helped by a wonderful young lady, Lena, who walked me through the whole process, SHe made me feel like a family member and not just a customer.
Recommended: Yes
Debbie Carter
May 26, 2020
The facility is very clean and the...
The facility is very clean and the management staff is very helpful and friendly. I especially felt very comfortable with their policies and procedures in the midst of the pandemic.
Recommended: Yes
Diana Valdez
May 05, 2020
great experience
The workers were so helpful and nice, the customer service was definitely very good even under these circumstances. Made it a pleasant experience
Recommended: Yes
Christopher Ritchie
Mar 09, 2020
Quick and easy
Quick and easy! Thanks!
Recommended: Yes
Tasha Allen
Mar 02, 2020
I personally love public storage
I personally love public storage. The people are always polite and respectful. They are also helpful and kind. The building is always clean and tidy. Everyone smiles and greets you as you walk in or on the phone.
Recommended: Yes
Richard
Feb 15, 2020
Nice and comfortable space
Nice and comfortable space, secure surroundings, easy loading areas, nice staff.
Recommended: Yes
