Go Store it - Richmond - 1906 Bishop Road

. Highly recommend for anyone in need of convenient, hassle-free storage.

Go Store It – Richmond (1906 Bishop Road) has been a fantastic experience. The facility is **clean, secure, and easy to access**, with **excellent pricing** for the area. What really sets it apart is the **outstanding customer service**—staff are friendly, responsive, and incredibly helpful over the phone. Highly recommend for anyone in need of convenient, hassle-free storage.

Recommended: Yes

Great experience

Clean facility and good customer service.

Recommended: Yes

Unclear instructions to get into storage area first time.

The video screen we spoke to should have been next to keypad when accessing storage area. Had to run half-way around the building to get more instructions and then back around to try again. Very frustrating.

Recommended: Yes

Smooth and efficient move

Efficient and very helpful. I will use them again when I need help moving.

Recommended: Yes

Not clean and communication is not great

There was a bag of half eaten candy bars and tick-tac container up on the wire mesh above my unit, and when I stood on top of furniture I brought into the unit and used a grabber out of my vehiicle to get that stuff, I looked down the hallway that my unit was at the corner of, and there were boxes and bags and deflated childrens balls or balloons. The woman on the screen was helpful, I'm so glad that was available to me, but the map you sent me via email was the wrong floor.

Recommended: Yes

Hard to sign paperwork on phone

The price is good, the place is clean . They called immediately to help but it was too hard to sign the lease on the phone . I went to the facility to do so and the rep told me i had to do it electronicallyﾃ｢竄ｬﾂｦ either way no biggie, Iﾃ｢竄ｬ邃｢m grateful for the unit

Recommended: Yes

No first floor units without stairs, Virtual front desk is awkward.

There are no entrances to first-floor storage units without stairs or elevators. The main entrance goes into a landing that requires a half-floor elevator ride down to the level the units are on, or several stairs if cart usage isn't necessary. Other entrances directly access the first floor, but they have stairs on the outside of the building. I went to the entrance that appeared to have the easiest access, with a little car-height loading dock, only to find the keypad there was not working. I informed the virtual attendants to be told that it was getting fixed tomorrow, but I haven't been back to confirm that yet. There doesn't appear to be anyone that works on-site here. You walk into a room with a screen that blares at you that someone will be there soon. It works, but every time the screen reactivates, a different agent is helping you, which removes a little consistency. The facilities themselves seem a little less polished and clean, and I wonder if this is also because no one is on site. I mentioned these items for information, but they in no way caused me to rethink my rental.

Recommended: Yes

Iﾃ｢竄ｬ邃｢d definitely recommend

Great customer service, clean and great location.

Recommended: Yes

Unclear if we will recommend!

Unclear if we will recommend the storage space until the entry code issue is fixed!

Recommended: Yes

Was an easy process

Staff was polite and made everything easy

Recommended: Yes

Very nice staff, fairly clean, different unit sizes

Overall nice facility, only two things that made it a 4 star instead of 5 star. First, there is no close entrance to where my unit is meaning I have to go all the way through the building to get to my unit. Second, the elevators arenﾃ｢竄ｬ邃｢t the cleanest. However, they offer moving carts and the staff is great. They also have plenty of different sizes to choose from.

Recommended: Yes

Super Friendly Staff

The whole process went so smoothly. I was shown the unit I would be renting to make sure it was big enough for my items. The woman in the office (unfortunately I did not catch her name) was so friendly and knowledgeable. The price I got for my unit was the best value I've seen for a unit of its size.

Recommended: Yes

Service was efficient and friendly, and the facility met expectations.

The facility was clean and met expectations.

Recommended: Yes

Front desk

The lady at the front desk was really nice. She took her time to explain everything.

Recommended: Yes

great pricing & convenient location for me.

at the moment this has for me indoor storage compared to competitors.

Recommended: Yes

Right on time!

Grateful to find a new storage unit facility.

Recommended: Yes

Good stuff

Really good staff got me setup and ready to go. Clean inside

Recommended: Yes

Great service when I moved in.

Great help the day I walked in. I now need a larger unit, just can't afford one.

Recommended: Yes

Clean, easy access

Quick service, really clean, multiple entry points, should advertise need renters insurance

Recommended: Yes

Great customer service!

Very helpful and polite customer service!

Recommended: Yes

Good overall

Good service overall. The actual unit can be cleaner.

Recommended: Yes

Quick

Needed storage quickly... love the price too

Recommended: Yes

Quick easy great customer service

The young lady at the desk was very helpful and knowledgeable. She was kind as well. I feel safe using this storage facility. 10 out of 10 I highly recommend

Recommended: Yes

Fantastic Place!

This facility and the management are wonderful! Couldnﾃ｢竄ｬ邃｢t ask for better!

Recommended: Yes

Easy

Customer service was fast and very polite. Jessica Brown was my customer representative, and she went above and beyond to meet my storage needs.

Recommended: Yes

Customer service outweighs everything else

Storage facility is pretty good, nothing to complain about. Customer service is what makes them different from other places. Very impressive

Recommended: Yes

Clean, convenient storage facility

This facility is very clean. Multiple levels makes accessing your storage unit a bit more difficult, but there are dollies available that made it much easier than I anticipated. The price is lower than other storage companies too and no price increases until the start of the year.

Recommended: Yes

Excellent Customer Service which is a rarity these days.

My interactions with both of the lovely folks running this facility was terrific. They were kind and informative, and willing to work with my schedule and my needs. I would recommend them to anyone who asks me for a storage facility. Rover should be proud of this team.

Recommended: Yes

Just as promised

Office staff goes above and beyond Cleanest storage facility I have ever been in

Recommended: Yes

Faculty is super clean with friendly staff and great price

Staff is extremely helpful and friendly. The facility is very clean and the price was the best I found anywhere! Would recommend!

Recommended: Yes

Would Recommend

This is the cleanest storage facility I have ever used. The customer service is on point. Would recommend.

Recommended: Yes

Excellent customer service makes all the difference!

Excellent customer truly makes all the difference and Jeffery provided just that. I came in at the end of the day and never felt rushed or like I was slighted in anyway because it was late. Both the office and the unit was clean. Jeffery was friendly, engaging and thorough. Give him a raise!

Recommended: Yes

My home away from home

After getting my reservations for a storage unit I spoke with Jeffery at Rover storage units! Jeffery knew his stuff and was very helpful showing us the unit while talking on the phone directing us to it. Rover storage is very lucky to have such a knowledgeable person that can answer any question thru the phone. Thank you for such an easy day making it a smooth transition!Г°ЕёЛњВЃ

Recommended: Yes

Awesome customer service

I just moved stuff into a unit here. Their pricing is on par or lower than other places nearby. Access, once inside, getting to your unit is a little cumbersome and no carts were available when we were moving in, but my movers had one of their own, fortunately. The place is clean and very well lit and the manager, Jeffrey, is very accommodating and helpful. Iﾃ｢竄ｬ邃｢ve spoken to both he and his brother who runs another location and both were great.

Recommended: Yes

Great Manager

The manager is who I talked to about getting a unit. He was fabulous! Dealing with the paper work online was enough to make me want to go else where but he nice and answered our questions.

Recommended: Yes

Great experience and customer service with Jeffrey

Previously have writing review

Recommended: Yes

The price was awesome and customer service was perfect !!

I really enjoyed my first visit . I am very satisfied and have been well taken care of !!

Recommended: Yes

Great customer service

Space is clean and staff is very friendly.

Recommended: Yes

New, clean, reception area disinfected, great representatives.

Excellent facility and service.

Recommended: Yes

EXCELLENT FACILITY!

So far I have been very pleased with Rover Self Storage. From the customer service to the cleanliness, it has been A. I will definitely recommend to my friends and family.

Recommended: Yes

Clean climate controlled units with friendly staff.

I'm terrible with names, but the guy who helped me out was super friendly and informative. I was given multiple unit options and got a tour of the place. The unit is clean and more spacious than I actually expected at a great price point. First month is just the administrative cost of $20 and if get the unit mid-month they pro-rate the rental cost for the second month. I was only planning on having the unit for a month while I find an apartment but I may keep it to keep materials for future projects.

Recommended: Yes

Amazing customer service

Wonderful customer service . Jeffrey was extremely helpful and offered to be there after hours to let my son in.

Recommended: Yes

Helpful staff, a clean facility, in a safe neighborhood

Very happy with the easy move in and the professionalism of staff (Jonathan) and the appearance of facility.

Recommended: Yes

PERFECT FACILTY!!!

THIS PLACE IS AMAZING!! CLLEAN, GREAT STAFF and GREAT LOCATION!! Perfect Managers who run the facility!! TWINS!!

Recommended: Yes