CubeSmart Self Storage - Tyler - 5701 Old Bullard Rd

Very Disappointed

DO NOT rent with CubeSmart if you are looking to stay long term! For my 10x10 unit, that I have had for years, my rent suddenly went up $27 increasing my rent to $200 per month… after further investigation as to why this happened… Management told me that it is due to market changes and that my unit is in “prime real estate”, when it comes to storage. Although, many storage facilities increase their rates after a certain period of time, it typically is not more than 10-15%. CubeSmart offers low rates/promos to new customers and then slowly increases their rates as they see fit. This is a deeply flawed business strategy. It is shady business… in not being upfront about rate increases and the impact it has on people who plan to stay long term. I feel like I have been scammed… it wasnt until I did a deep dive into MULTIPLE storage facilities, throughout Tyler, that I realized CubeSmart has a misleading and flawed way of doing business. My advice, do your homework and ask for details in rate increases because if you plan to rent long term… CubeSmart is going to rip you off and you can’t do anything about it because, “it was stated in your lease agreement”… I have paid $200 for the past 6 months before I had time to research other facilities. The fact of the matter is, CubeSmart is literally the ultimate worst when it comes to cheating customers… at least in Tyler. Not all storage facilities follow this shady style of business… I have found a handful of well kept, safe, secure and climate controlled facilities that do NOT believe in scamming their patrons. CubeSmart needs and should do a better job in being upfront with rates so that customers feel taken care of and not taken advantage of. Be aware and know before you rent or it could cost you big time.

Recommended: No

Clean Space, Friendly Service

This is a great space. The staff are friendly and helpful. The only downside is the sloping drive outside the storage space, causing the carts to move by themselves when trying to load.

Recommended: Yes

Easy, easy, easy signup

It was a great and easy process signing up and the partner was a huge help. I definitely will recommend to others.

Recommended: Yes

Easy move in

Clean, friendly help, easy access

Recommended: Yes

Very clean, check in was easy.

Very nice place! There are carts to help move things and the front desk was helpful.

Recommended: Yes

Ok, misleading on address closest to my address

Lady that helped me was really nice. Messed up some thing and I couldnﾃ｢竄ｬ邃｢t pay cash. That was bad.

Recommended: Yes

Review

Would like the option to purchase lock elsewhere. And option to provide insurance at a lower price.

Recommended: Yes

Clean and secure

The storage unit is just the size I needed for my move

Recommended: Yes

Clean Friendly and Heloful

Friendly, most courteous and helpful Dud not take much time at all Itﾃ｢竄ｬ邃｢s very clean and they provide carts that are easy to handle and most helpful

Recommended: Yes

Extremely helpful

I came into the office under a reservation for a 5x5 unit. Jacob Bissell was concerned that my unit would be too small for my needs so he offered to show me the other sizes so I could see for myself how much space each size offered.

Recommended: Yes

Super friendly and helpful staff

I was able to reserve a space and then move into it in less than a week. I showed up to the office and told the manager my name, and he actually remembered speaking to me a few days prior over the phone. Thoroughly impressed. Clean facility, thoughtful staff, cheapest I could find. Great deal.

Recommended: Yes

So nice and so inexpensive

Love the people, very secure and very clean!! Love it!

Recommended: Yes

Over the top friendliness intellectual workers who are great with directions.

Made a reservation, that day, checked in, super helpful, super clean, well climate controlled and well secured. Big elevator open late and key codes are individually codes awesome customer service!!!

Recommended: Yes

Recommended: Yes