Public Storage - Spring - 24919 North Freeway

Great customer service

Great customer service . Appreciate all the assistance I got

Recommended: Yes

Very convenient location and clean

Love how close this location is and how clean and tidy up the facility is

Recommended: Yes

Good pricing and well kept facility

Kathy and Karen couldn't have been sweeter or more helpful during the sign-ups and move-in process.

Recommended: Yes

Not 24 hours

I was needing something 24 hours and thus claimed to have 24 hr access. It isn't.

Recommended: No

Very convenient and Location

Convenient Location and worth the trip to store my belongings.

Recommended: Yes

It was pleasant

The lady was awesome she helped me

Recommended: Yes

Buenos precios

Excelente atención al cliente y buen servicio

Recommended: Yes

Good location no frills storage

Itﾃ｢竄ｬ邃｢s a good storage a bit pricey, but what isnﾃ｢竄ｬ邃｢t these days.

Recommended: Yes

Overall the experience was satisfying if you had appropriate time.

The customer service agent was very knowlgeabke and friendly.

Recommended: Yes

Great service checking me in.

Great service checking me in…explained the policy and extremely polite in showing me the property. I looked at several storage facilities and I know I made the right choice coming here.

Recommended: Yes

Affordable, clean and secure

Public storage had great pricing options. It is located conveniently next to a main road. And it offers advance security measures.

Recommended: Yes

makayla and zoe where Great made everything easy to move in

makayla and zoe were Wonderful

Recommended: Yes

Unacceptable is all I can say!!!

The lady was extremely pushy, told me to write a review while she was filling out my gate code cards with a five star, and make sure to include her name. Didn't bother to show me my unit, assumed I knew how to operate the lock. No signage for a mask, and forced me to wear one. The next day the elevator was broke, and climbing 3 flights of stairs is unacceptable! The whole experience was super uncomfortable.

Recommended: No

Storage for all

Easy online registration and easy access / setup. Good job guys!

Recommended: Yes

Renting storage units to move

I rented four storage units at different times. On each occasion the girl at the front desk was extremely helpful. She was able to locate two units close to the first unit that I rented (all on the first floor). She also helped me rent the fourth unit and it was very close to the front on the same floor. She was pleasant and knowledgeable -- all good. I was previously at a different storage facility and they were much more expensive and the parking was an issue so I switched to your facility..

Recommended: Yes

Be transparent about fees.

I was charged a random charge after I moved in and no one can tell me why or what the charge is for.

Recommended: Yes

Great space!

Easy move in, clean facilities.

Recommended: Yes

Convenient

Very easy process greatstaff clean building

Recommended: Yes

I would recommend

All was good. The entry door needs to be repaired because it is very difficult to get in without breaking a hip, LOL!

Recommended: Yes

Very good price and service

Great prices, and great service. Very clean facility

Recommended: Yes

Skeptical but Satisfied

The folks there made the rental process very easy. They were great! The District Manager even made time to clear up a discrepancy. The promotional move in rate in uncomoarable and the major selling point, to include the monthly rental rate. I have read reviews about Public Storage jacking up rates after you move in thoush, which leaves me a bit skeptical about the overall satisfa tion, at this time. I would have rated them five stars if they could gurantee the monthly rate for an extended period of time, which they don't. All-in-all...not so bad, thus far.

Recommended: Yes

Over all it was ok getting the unit .

The person working the office could not answer my questions about the insurance on the unit . She was under trained on how to check in new clients.

Recommended: Yes

Easy and the manager walked the...

Easy and the manager walked the property with me to make sure I knew how to use the lock and electronic lock for the gate and elevator.

Recommended: Yes

Great experience.

Great experience.

Recommended: Yes

Excellent service

Excellent service, superb facility!

Recommended: Yes

Very helpful

Very helpful

Recommended: Yes

Cheryl was amazing

Cheryl was amazing! She was welcoming and made us feel confident with our decision to choose Public Storage.

Recommended: Yes

Very friendly and helpful staff!!!!

Very friendly and helpful staff!!!!

Recommended: Yes

Reserving a space was easy

Reserving a space was easy. Dy explained everything thoroughly and was very professional.

Recommended: Yes

Dy is so nice and helpful!!! Office and restroom always smell clean. She stayed late so I could make my payment. 5 star lady

Recommended: Yes

Clean, well kept facility. The manager, Dy, was very helpful & friendly.

Recommended: Yes

Been renting here a few months. This is my second time to use this location. Staff is good. Space clean. Easy access right off 45 You should try it out

Recommended: Yes

Property is clean and appears well kept. So far all is going well. Got a great price on a unit one size larger than I was looking for. The only down side is the location. It is on a very busy frontage road of the Interstate and the gate is very close to the street. You have to be very careful and patient with the traffic. 01/27/17 Just moved all the remaining items from my unit and checked out. This is a clean, well managed facility with friendly and helpful employees. Give it a shot if it is in your required area!

Recommended: Yes

We're preparing our home for sale and just needed to declutter. I booked online and accidentally set the move-in for the wrong day. I talked to Christine and she was so understanding and accommodating. She got me setup for the correct date, looked at the unit with me to ensure it fit our needs, and thoroughly explained the access codes, times, billing schedule, and provided me info on boxes, packing supplies and moisture reducers. Such a great experience! Thanks Christine and Public Storage!

Recommended: Yes

Fast and Easy

Since I reserved the unit online, my checkout was fast and easy. The sales person showed me my unit, showed me how to work the lock, asked a couple of questions to determine my needs, asked me if I would like to buy some boxes, and then let me sign the paperwork. She also double checked to make sure my gate code worked and I was on my way. I was very impressed with how smooth the process was and I will recommend Public Storage to anyone who needs a storage unit!

Recommended: Yes

Friendly Faces at Friendly Places

The Staff was extremely friendly and very kind.

Recommended: Yes

It was ok, no military discounts for deployed soldiers?

I had no issues with the service , I wish it would have been a climate controlled enviorment. It was easy to get on line and pay the bill , very user friendly. The service did not provise a military discount. lastly one I moved out of the storage I received a final bill for 21.00 $. There was no explanation as to why I received those charges and that was not what was explained when I initially got the storage unit. I paid in full every month so Im not sure why I got this charge that cant be explained to me.

Recommended: Yes