Rian Nelson
Jan 30, 2024
I was very frustrated with my move in process
I have been very unpleased with my experience so far. My moving crew I had helping me had great difficulty getting in to my storage unit. The email confirmation that was sent to me with all of the information regarding my unit and "code" that needed to be put in in order to have access to the property was wrong. At the time of arrival no one was on site in the office and it took many minutes to actually get someone on site to help guide us on how to have access. It took about 20 minutes for anyone on the property to get there to us. On top of that every time I called customer service all they did was tell me my information was correct and that they would send notification to the on site manager to have them help me and rushed me to get off the phone and did not wait to see if I was attended to. It felt very scripted and like they absolutely did not care to see if I actually got in and was able to access the property. A day later we finally got them to edit my code so I could have access with out issues but the whole process has been very irritating and I am disappointed.
Recommended: No
Mesha McDowell
Aug 31, 2023
Great on-site management
The young man who helped me showed me around and was very resourceful.
Recommended: Yes
Ruth
May 27, 2023
Great access and customer service!
The property manager, Dana, was wonderful to work with. Showed us how to access the elevator, carts and storage space! The prices were great and we appreciate the customer service!
Recommended: Yes
Jasmine
Oct 26, 2022
Friendly n great customer service
Great customer service. Friendly worker very helpful
Recommended: Yes
Ronnie Santos
Jan 13, 2022
Poor service
Horrible experience.. Was told had two hers for truck usage after I had rented the unit.. More than two hrs was needed..
Recommended: No
Reece M
Jun 02, 2021
Best customer service Iﾃ｢竄ｬ邃｢ve experienced in a long time
Staff was very informative and very helpful. Made move in very easy and paper work was a breezeﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼ
Recommended: Yes
KAYE
Apr 28, 2021
The most professional service received in so long.
The customer service and professionalism was outstanding. I'm please with unit and I will keep Advantage Storage at the top of my list for all my Storage needs.
Recommended: Yes
Ronnie S
Mar 25, 2021
Kids moving back home
Great experience! Customer service was really great!
Recommended: Yes
Shontel Noble
Jan 25, 2021
Great place to store!
it's a great place to store, both staff members are awesome and helpful.
Recommended: Yes
Kim Hamilton
Sep 28, 2019
Perfect experience
Staff was extremely helpful! So glad we found this place!
Recommended: Yes
Aimee
Sep 17, 2019
Great
Friendly and knowledgable. Morgan is smart and helpful
Recommended: Yes
Chris
Jun 27, 2017
Nice facility
The elevator would not work when I arrived to move in, but there was a storm the night before which may have tripped the circuit breaker. The office was closed (early morning), but the manager called me as soon as the office opened to apologize and test the elevators. She was very nice. Everything else went smoothly.
Recommended: Yes
Randall
Jun 27, 2017
Very convenient
Location, Pricing, moving around in building with dolley, and customer service was all vary nice.
Recommended: Yes
Randall
Jun 27, 2017
pleased with location, pricing, security and customer service.
Happy with accessibility, costumer service is very nice. clean and easy to move around in building with dolleys.
Recommended: Yes
Eleanore
May 30, 2017
This was the best price for the size unit I could find.
The staff was very knowledgeable and friendly. It was easy to move into
Recommended: Yes
Eleanore
May 28, 2017
It was easy to move in
We had a very easy experience moving in with several other people at the same time.
Recommended: Yes
Dina
May 22, 2017
Great & easy
Nice and friendly customer service and easy access to unit
Recommended: Yes
Elizabeth
Mar 14, 2017
The assistant manager, John, was so helpful
They have trucks and carts to help with the move
Recommended: Yes
Alden
Apr 26, 2016
Great experience!
This facility is wonderful. Super clean, great staff, awesome location.
Recommended: Yes
Sean
Apr 11, 2016
The facility is super clean and the people up-front are very knowledgeable
I would highly recommend using this facility to store one's goods.
Recommended: Yes
Mark
Aug 01, 2015
Convenient location
Recommended: Yes
Ben
Jul 31, 2015
Very friendly manager who was extremely helpful
Very clean and convenient facility.
Recommended: Yes
April
Jul 29, 2015
Simple and pleasant.
Recommended: Yes
Kimberlie
Nov 17, 2014
Great follow-through
I recently had problems making a payment online. I called and left a message as I called before business hours. Within a few hours, I received a returned phone call to resolve matter. Courtney was very helpful in resolving the matter.
Recommended: Yes
Christina
Aug 06, 2014
Great- very smooth process! Carts to use for loading & large elevator!!
Recommended: Yes
Tracy
Oct 08, 2013
Great storage facility
Very clean, provide carts to haul up boxes to storage unit, nice, helpful management. I would recommend.
Recommended: Yes
Cory
May 14, 2013
Reserving storage unit was very easy online and woman at front desk of facility was very friendly, made me feel like I made the right choice. Facility was very clean and the fact they had carts to help move items from car to unit made moving very easy. I would definitely recommend this place to family/friends.
Recommended: Yes
Charles
May 07, 2013
Recommended: Yes
Deidre
Nov 05, 2012
Wonderful! Terrific People!
Recommended: Yes
Jean
Oct 30, 2012
Wonderful - extemely helpful
Recommended: Yes
Coleen A.
Aug 31, 2012
Great service - Great facility
Recommended: Yes
Patty S.
Aug 25, 2012
Great people, awesome facility!
Recommended: Yes
David P.
Aug 22, 2012
Great service, location, and security
Recommended: Yes
Michael H.
Aug 18, 2012
Outstanding!
Recommended: Yes
James S.
Aug 17, 2012
Mr. and Mrs. Baves greeted us as we entered. Awesome experience!! Very glad we came in and started lease
Recommended: Yes
Steve W.
Aug 15, 2012
Very friendly and easy process.
Recommended: Yes
Cheryl F.
Aug 15, 2012
Very friendly & always nice to work w/ Nice place
Recommended: Yes
Shirley D.
Aug 14, 2012
Outstanding!! From the first time we used it, to the 2nd time! Marsh and Mary are great!
Recommended: Yes
Donald
Aug 14, 2012
Recommended: Yes
Alan P.
Aug 13, 2012
Excellent! Clean with wonderful management.
Recommended: Yes
Sarah S.
Aug 13, 2012
Management very helpful!
Recommended: Yes
Paul M
Aug 11, 2012
Great location, friendly service, very clean facility, best prices around.
Recommended: Yes
Christina B.
Aug 10, 2012
Recommended: Yes
Jama B.
Aug 08, 2012
Awesome
Recommended: Yes
Molly G.
Aug 08, 2012
Excellent customer service!
Recommended: Yes
Amy H.
Aug 08, 2012
Extremely helpful and accomidating. Couldn't be happier with facility and staff!
Recommended: Yes
Merrilan K.
Aug 06, 2012
Recommended: Yes
