Public Storage - Houston - 11770 Southwest Fwy

Very good communication

Very nice and good communication

Recommended: Yes

Awesome if the room was fixed up

The customer service was great on the day of my check in. Finding it was easier due to the guy at the register giving me directions. The only thing is the room itself wasn't in great condition, I get it, its an old facility but there are plywood boards that are used as patches but are hanging off so I can see into the next unit... other than that, im satisfied with the space

Recommended: Yes

Great place, clean and responsive

When we had trouble with the elevator, staff was quick to respond

Recommended: Yes

Easy & nice

Climate control building is very hot inside, could stand to turn thermostat down a bit but everything is nice and clean.

Recommended: Yes

The date I put in wasnﾃ｢竄ｬ邃｢t the date they gave me

Well I did my move in on line for the 20th for some reason they had it set for the 22nd after a move on the 20th I try to pick up my locks and get signed in at 9:39am so it wouldnﾃ｢竄ｬ邃｢t be a problem with the movers. They were in a meeting and I couldnﾃ｢竄ｬ邃｢t and was told to come back later. When I did no one was there, so I had to wait with the truck and movers charging me. Other than that itﾃ｢竄ｬ邃｢s a storage, not new not nasty, just a regular storage prices were lower than suburban areas thatﾃ｢竄ｬ邃｢s why I chose this one. Nothing good nothing too bad 3 stars.

Recommended: Yes

Great place to store my things today ,and forget

And All the worries of never being left to stress about the whats ,when's and the where's; all this going !!!

Recommended: Yes

Great,would recommend to all I know Г°ЕёЛњВЃ

Thanks So Much !!! 5 🌟🌟🌟🕳️🕳️🔥😁

Recommended: Yes

Easy to reserve and easy to find

Once I got some instructions from a clerk, it was easy to find.

Recommended: Yes

Affordable

Spacious and very, very clean.

Recommended: Yes

Public storage is a great place to be

Public storage is a great place to be Maximum security, serene ambiance, lowest price and great customer representative

Recommended: Yes

GREAT STAFF

GREAT STAFF, CATHERINE WAS VERY HELPFUL

Recommended: Yes

Excellent price

Excellect price

Recommended: Yes

It was an excellent experience and the...

It was an excellent experience and the staff was very helpful and knowledgeable. Made my decision very easy on which unit to get.

Recommended: Yes

Overall everything was excellent!!?

Overall everything was excellent!!?

Recommended: No

Ms.Connie was very nice

Ms.Connie was very nice, patient, and very helpful with getting my storage unit. Clean and affordable facility.

Recommended: Yes

Very Pleasant and professional lady at the front desk

Lindsey was very pleasant and professional. Made me feel like my property will be safe at this location and she was very easy to talk to.

Recommended: Yes

Two Locations

6615 S Gessner Rd, Houston, TX 77036 Location - Unknowledgeable on units available, unhelpful in resolving issues. 11770 Southwest Fwy, Houston, TX 77031 Location - Very helpful, very friendly, knowledgeable and informative,

Recommended: Yes

Very good climate secured and good...

Very good climate secured and good customer service

Recommended: Yes

Would recommend

Would recommend

Recommended: Yes

Plz you have to increase your timing ...

Plz you have to increase your timing then customer can access their storage very bad timing

Recommended: Yes

This was my first experience with public storage. The service was 1st class. Particularly from a young lady named Ivy. She was terrific and professional.

Recommended: Yes

I had a wonderful experience dealing with Cyan and Eric. I was at Public Storage as they were opening. They politely and promptly helped me. I feel that they both went above and beyond! Thank you Cyan and Eric and keep up the great work!

Recommended: Yes

I'm very pleased with the service that I receive today from Public Storage. Eric did a wonderful job as representative explaining everything to me within the contract, DeNay gave great advice very polite and a beautiful smile. GREAT place to store my personal items also a very convenient locations to my residence with climate control. Excellent office personnel! Ms.Cameron

Recommended: Yes

The Staff member Ms Cyan was very professional and deserves a 5 star rating. She was attentive and quick to respond. The facility is fairly maintained, but it could be better and deserving of only a 3 star rating. The condition of the main access doors entry locks is poor throughout and makes the security suspect which is deserving of 1 star and is not very good. . Keep in mind that my review is honest, but may make the facility vulnerable if the wrong persons read the review, so it is imperative that the door security to corrected. Also, the facility insurance providers may see this as corporate negligence and question coverage. The full staff should work on improving the facility. Keep up the professionalism Ms Cyan. My personally experience was good as always.

Recommended: Yes

The sun is out in Houston, but it does not mean one cannot have a less than wonderful day. But if you are able to come across a second sun like Public Storage agent Cyan, you will find that there is sun later in a troublesome day. Cyan was charming, ebullient, and amiable in her welcome to me at the Public Storage location at 11770 Southwest Freeway. She politely walked me through the process of procuring a storage facility, answering just about all of my questions thoughtfully and resolutely while offering suggestions that were friendly verbal nudges. There was not a hint of intrusive product promotion on her part. Her ability to suggest purposeful use of the products displayed the mark of a burgeoning talent in marketing. Her colleague was just as friendly, which made my time there all the more positive. Cyan and her colleague are excellent representatives for this particular location and the company. I left the facility quite comfortable with the knowledge that the services I purchased were money well-spent. And in this day and age of economic recession and protracted gains in a sluggish market, feeling comfortable about spending your money is principally important. However, the customer service atmosphere and performance of a business is still what willingly brings back customers. Cyan is great. She was my second sun of the day. A promotion of some sort would be warranted for her.

Recommended: Yes

Best storage facility I've ever used!

No hidden fees, helpful staff, clean facilities, secure location!! I have never been so pleased with a storage facility before!

Recommended: Yes

Great service / poor policy

Excellent service! Didnt like the fact that i was forced to buy a lock from you.

Recommended: Yes

Excellent Customer service

The front desk clerk Jasmin is amazing.. She knew exactly how to handle us and how to help us decide which storage space we needed.. She was awesome!!

Recommended: Yes

Excellent customer service

This is my first time using a storage unit and the staff at public storage, Stafford helped me a great deal. They assisted in finding which storage unit would work best. Also the offers for me customers are great!

Recommended: Yes

Suggestions

there should be a few chairs to sit on in the lobby. You also contact the customer too much. Overkill.

Recommended: Yes

Clean handy storage!

I am selling one house then buying another. The realtor wanted all my son's stuff gone for staging. A friend. Said just store it! So i fid the internet research and picked this one near my new neighborhood, and it's great. In fact it's been a fun experience! Recommend this place!

Recommended: Yes

Happy to help

The staff are very happy and very willing to help this is what's considered true company pride

Recommended: Yes