Blanca
Mar 12, 2023
Fantastic customer service
Maria was super awesome! Went in to upgrade my unit before moving things into unit! Her customer service was totally outstanding and extremely friendly she was very helpful!! She has such a great personality!! Keep It going Maria!!
Recommended: Yes
Beau Landaiche
Oct 01, 2022
Customer, focused service, great facilities.
From the time I pulled up to the time I left, the staff worked to make sure I knew, in terms of my contract, and that my request for the type of facility had been met. I was very pleased with the facility that I was in, I would recommend the storage company location to anyone.
Recommended: Yes
Rhonda Balling
Sep 28, 2022
Very disappointed in the company
I have been with this company for years and I get you have to raise the rent at least once a year or more but this time I had not even been there six months and you went up on the rent more than 3 times what you were charging now. I had to get another unit on line and got a confirmation on what it would be. When I got there they said the rate was not valid and I had to pay the full rate you were charging me. The man tried to help and called corporate which they did not care and said I had to pay it even though I had been paying a crazy amount already. You would think they would have made adjustments on my account but no help. I had to pay since I was not going to pay $150 for a 5x10 unit again. I feel like it was a bait and switch because you new I needed to get out of my unit.
Recommended: No
Lorrie
Apr 18, 2020
Does not honor appointments made online!!
I had a 3:00pm appointment that I made online. When I called I asked if I could just walk in,but the person on the line said you will need an appointment because of the Coronavirus. A women from the headquarters called and set the appointment up with me. I got to the office and stayed in my car until 3 in the mean time 2 other people came after me. I walked up and the lady in the office said they donﾃ｢竄ｬ邃｢t honor appointments. I also told her I was there before the other people but she said no you werenﾃ｢竄ｬ邃｢t I said yes I have been sitting in my car for 25 minutes waiting till 3. Why have an appointment when you donﾃ｢竄ｬ邃｢t even honor it. I could have come in early in the day if I had know this!! I will not do business with companies like this period!!!
Recommended: No
Kimberly Hodge
Feb 21, 2020
Great Service
Kimberly was awesome in getting me the right type of storage space. She made sure that I had everything I needed to get it in on.
Recommended: Yes
Charlie
Feb 17, 2020
Great location and friendly service.
Great location and friendly service.
Recommended: Yes
ERIC POWELL
Sep 23, 2019
I would give 5 stars
I would give 5 stars, but y'all jack up the storage unit rental fee ridiculously high, ridiculously quickly ...
Recommended: No
Missmagimae
Dec 23, 2018
Very clean and the staff was extremely...
Very clean and the staff was extremely helpful in finding the right unit for my needs.
Recommended: Yes
David Smith
Dec 02, 2018
Returning customer
Returning customer. Great staff. Reservation/ check in is easy. Nice secure facilities. Great rates. Would definitely recommend.
Recommended: Yes
Ormal Pippin
Nov 08, 2018
Great place to store very clean and...
Great place to store very clean and indoors
Recommended: Yes
Gaby Shultz
May 08, 2018
The manager handled the transaction in...
The manager handled the transaction in a very helpful and professional manner.
Recommended: Yes
JL
May 01, 2018
Excellent and efficient
Excellent and efficient! Walked right in and Robin greeted me, asked a few questions to get the process started and ensured I had everything I needed for success. Thanks Robin!
Recommended: Yes
Kelly Floyd
Mar 26, 2018
It was excellent she showed me...
It was excellent she showed me everything about the storage unit.
Recommended: Yes
Nancy T
Jan 30, 2018
My experience
Robin was very nice and knowledgeable. Took her time to make sure I was satisfied, and understood everything.
Recommended: Yes
Raquel Martinez
Jul 03, 2017
Great customer service! Quick and easy to get what I needed. Elisha was awesome.
Recommended: Yes
Susie Rios
Jul 01, 2017
Great customer service and very nice facility! Elisha helped me with renting my unit and she was extremely nice and very attentive to my needs and concerns! Would definitely recommend this facility! Thanks Elisha!
Recommended: Yes
Kryste Turley
May 05, 2017
Elisha was fantastic in helping us get a unit to store stuff over the summer! The process was easy and she gave us great suggestions to best store our mini fridge. Definitely would recommend this place if you're looking for a place to store stuff.
Recommended: Yes
Bria Harris
Mar 29, 2017
Aaron is the best! Best customer service ever!!
He was super helpful in making sure I had the right unit. Aaron you rock!! I definitely recommend this storage facility.. Last minute I needed a storage locker for a few items *Boom* I got the perfect one and a good deal..
Recommended: Yes
Bria H
Mar 29, 2017
Aaron was amazing
Aaron was super helpful! I forgot to do the Google review but I definitely recommended this storage facility. The customer service is great! I was able to snag a 5 x 7.5 for $34. Other storage facilities wanted to charge me nearly $100
Recommended: Yes
Tamara Smith
Mar 12, 2017
Elisha is an amazing manager. She is thorough and very knowledgeable. She is also pleasant and easy to work with. The property is clean and secure.
The 4 stars are because I felt a little mislead by the super cheap on line price that went up with the lock and insurance purchase. Now I'm wondering if the other companies higher prices included those hidden fees.
Recommended: Yes
Janet Johnston
Feb 15, 2017
Good customer service.
Very friendly people that work there. They will help you any way they can.
Recommended: Yes
Paul Melton
Jan 25, 2017
Great folks, great storage place.
Friendly and helpful people to work with. Always clean.
Recommended: Yes
Christina Watson
Jan 17, 2017
Robin, the manager, was excellent.
Super friendly, very clean.
Recommended: Yes
Ronald Pena
Jan 05, 2017
Public Storage wins hands down.
Easy Peasey. I love public storage. First month 1.00,.
Recommended: Yes
Adam Brown
Jan 04, 2017
Stay open later
My experience was great with the local public storage. There are times however that I need to be able to access my storage after 9:00 and it is a huge inconvenience to plan all my runs on the weekend or in my small window after work. Would love it for that to change.
Recommended: Yes
Gloria Cueva
Dec 03, 2016
Use this Public Storage
Staff friendly and helpful
Recommended: Yes
Lisa Walk
Oct 11, 2016
Professional and friendly
I would highly recommend the Public storage in Georgetown TX. The staff (Tre ) was very friendly and kind. He was also very knowledgeable and very helpful in securing our storage unit. They seem very professional and trustworthy. So far, no complaints!
Recommended: Yes
Shelia Witherspoon
Sep 21, 2016
Top notch
Rented more than one and Elisha is a great employee, wish I had her on my team!!!
Recommended: Yes
Genie Keltner
Jun 28, 2016
I was unhappy with the last minute notice of the extra charges.
While the lady at the facility was very nice, I was not happy with the fact that I was unaware when I made the reservation that I was going to have to shell out money not only for forced insurance but for a forced lock. I was very unhappy. I am a single mother and this was supposed to be financially manageable but now I am unsure if I can manage it.
Recommended: Yes
Mark Garza
Jun 07, 2016
5 Stars
Customer service rep was great & friendly & I was able to catch a good promotion. Definitely trust my belongings to this facility!
Recommended: Yes
Linda Abeyta
May 26, 2016
OUTSTANDING!
ELISHA WAS VERY PROFESSIONAL, FRIENDLY, AND COURTEOUS AS WELL AS VERY HELPFULL! A TRUE ASSET TO YOUR COMPANY!
Recommended: Yes
Rodney Johnson
May 04, 2016
The best storage place!
Great security, very clean, outstanding customer service, incredible value!
Recommended: Yes
Nicolas Hernandez
Apr 26, 2016
Very helpful, efficient service
Everyone was very helpful and efficient in getting everything setup. My only complain would be sometimes you had to ask specific questions to find things out, such as the requirement of having rental insurance and the flat one-time fee of purchasing the lock. But I don't think this was trying to swindle, it just didn't come up right away it seemed
Recommended: Yes
Brian Stewart
Mar 29, 2016
great place
I liked the manger very much nice and polite
Recommended: Yes
Jennifer E.
Sep 15, 2015
Excellent
Smooth experience, friendly staff. Highly recommend! :)
Recommended: Yes
Katie R
Sep 15, 2015
New facility is gorgeous, not entirely satisfied with customer service.
I am storing my items at a new facility in central Texas. Everything is clean and well kept. Most of the staff is friendly and professional. I am tired of receiving constant emails asking for reviews - I am pretty sure that I opted out of those a while ago. I am not pleased that I was forced to set up an appointment time to view my reserved unit only to wait nearly 30 minutes for the actual tour. I am not impressed with the employee who did my paperwork with me. She seemed sullen at first and only picked up her mood after I misinterpreted a question and gave a sort of stupid answer. I tried to be a good sport and play it off as my boyfriend teased me about this and she laughed along but I feel like she crossed a line when she shared the story of my mistake (which I was embarrassed about) to another coworker right in front of me. Canceled my unit because my family and I got two but only needed one. Will keep my stuff there in the second storage unit due to safe and clean facility. Will likely not seek out help from employees due to my discomfort. Have yet again tried to unsubscribe from emails and I hope that I no longer receive them.
Recommended: Yes
Marian Lands
Jul 07, 2015
Great place
Great place, location. Elisha the manager was very helpful and patient with me. I will definitely give referrals.
Recommended: Yes
Beth S.
Jun 08, 2015
Wonderful!
I just rented a unit at the new Georgetown TX Public Storage. They are clean and well run, awesome help in getting set up!
Recommended: Yes
Melanie Dalton
Jun 02, 2015
Great services
You have a great manager. She was very helpful. She has a very pleasant attitude. The prices are low.
Recommended: Yes
DE
Apr 28, 2015
Excellent
Clean, secure and friendly management
Recommended: Yes
