Public Storage - Cypress - 9102 Fry Rd

This was a painless experience which will Eli me declutter my garage.

The place is clean and easily accessible. The price is right, the only thing I don’t like is that it is on the third floor and I have to depend on elevators, not my favorite thing. But otherwise, it’s a nice place.

Recommended: Yes

Public Storage

Very clean and easy entry. I like using the app to be able to unlock the entrances

Recommended: Yes

Public Storage

Wonderful location and the front desk guy was excellent!

Recommended: Yes

Great experience

I loved the contactless check in everything was so easy.

Recommended: Yes

Great customer service

The rep was very helpful and polite.

Recommended: Yes

Online

Great facility, friendly staff

Recommended: Yes

easy to manage and fairly clean

convenient but no human interaction is a turnoff

Recommended: Yes

Quick and efficient

Move went well, only ran into issue of a large moving van blocking off the main entrance into the storage facility and had to go around to back to unload. It made the move into the storage unit a little longer, but it was still a very easy process. Overall, I had a very good experience with move-in process.

Recommended: Yes

very clean

No complaints. .. easy move in

Recommended: Yes

Great overall experience

Great experience with public Storage so far, although I wish they would provide a map ahead of time of the available units they have so you can choose where you want your storage...having lights inside the storage would help as well and more public restrooms.

Recommended: Yes

Very easy.

Like the online process and app.

Recommended: Yes

perfect storage

very good costumer services, she was so professional

Recommended: Yes

every thing went smoothly

good experience, simple and easy process

Recommended: Yes

This is a clean and easy to use facility!

I would recommend this storage facility. It was easy to book and then use. They are very helpful and it is clean. In the Texas heat-I recommend getting an AC unit.

Recommended: Yes

Very good service

Receive very good service send it was very helpful in finding as a storage area that was close to the elevator because of the injury to my knee I was not able to walk very long distances but she took the time and effort to accommodate us thank you much.

Recommended: Yes

This was good experience for me.

The public storage was clean .

Recommended: Yes

Other than a glitch at 6 am it went well

when I arrived at 6 am the supplied entrance code would not work . I came back during normal business hours and they reset the code and it worked

Recommended: Yes

Extremely helpful staff

I had rented a too small unit they quickly upgraded my unit to a larger size and then walked me to the new unit to make sure I found it with out incident.

Recommended: Yes

Great employees!!!

Sage & Riley were very friendly & helpful & made it a very stress- free experience.

Recommended: Yes

Good service

Efficient

Recommended: Yes

Very friendly

Nice facility would definitely recommend

Recommended: Yes

Wonderful Experience.

Polite and friendly associate. He was able to answer all of my questions, gave me a tour of the storage facility, and made the entire process seamless and easy. The facility itself is safe and clearly well taken care of. I selected this facility based on its location and terrific online reviews.

Recommended: Yes

Best storage facility I've used

Being prior active duty I have used a lot of storage facilities moving around the country and this one, by far, has been not only the cleanest, but the customer service from check-in to departure was outstanding. If Public Storage needs a model location to show others how business is conducted, this location should be top of the list!

Recommended: Yes

It was quick and easy and reliable and...

It was quick and easy and reliable and the front desk person who helped me went all out her way to make sure I got my storage unit in a good time

Recommended: Yes

Thank you

Thank you, Ashley for helping me with my storage unit she was helpful and kind. Thank you, Michelle she was s ROCK Star. First time using the Public Storage will continue to share my experience with people I know in my neighborhood.

Recommended: Yes

It was great

It was great, easy to get in and get a spot!

Recommended: Yes

Friendly staff willing to listen to...

Friendly staff willing to listen to your needs and help make the best selection size suggestions to accomodate my belongings. I had several questions and concerns and felt that all my questions were being answered professionally and the staff was very knowledgable about the storage facility. Im a 1st time storage renter but definitely know who I will share my experience about when a friend or family is in need to rent a space. Thank you!

Recommended: Yes

Eugenia is the best!

Eugenia was very kind and helpful. It was easy to finalize my online reservation upon arrival. The property is very clean.

Recommended: Yes

Facility very clean and presentation...

Facility very clean and presentation excellent. Staff was extremely helpful, knowledgeable and friendly. The price was excellent. A completely wonderful experience. I definitely recommend.

Recommended: Yes

Nice and clean

Nice and clean. Secure and helpful staff

Recommended: Yes

Public Storage to the Rescue

Public Storage to the rescue again! Thanks for holding on to my junk while I transition into my new residence. PS is always the practical lifesaver for my stuff so I dont have to part with things I place value on and hold dear. Now, how are you with storing three exes, 12 bills, and that unidentifiable smell that grew stronger as things moved out of the house? Now those are the things I would pay double to store away!

Recommended: Yes

Easy check in.

Easy check in.

Recommended: Yes

One of the 4 wheeled dollies I used...

One of the 4 wheeled dollies I used needed to be fixed, I had to exchange it for a better one. Other than that it was great.

Recommended: Yes

Eugenia was wonderful

Eugenia was wonderful, great personality and a great asset to your company very helpful in assisting me with supplies for my items that I am moving .

Recommended: Yes

Very clean and friendly staff.

Very clean and friendly staff.

Recommended: Yes

The staff was excellent.

The staff was excellent.

Recommended: Yes

Great service good price

Great service good price. Very clean professional. One thing they need more Dollies not enough huge place only 3 dollies. Had to wait for unacuppied dolly.

Recommended: Yes

All staff was great and polite.

All staff was great and polite.

Recommended: Yes

Great Service warm and friendly staff

Great Service warm and friendly staff

Recommended: Yes

You advertised one price

You advertised one price. By the time I left, I had paid an additional $32 dollars. Way more than I expected. Felt kinda taken advantage of but I needed the storage. This is not a good business model to follow. Makes customers not want to trust you.

Recommended: Yes

They were very friendly gave us so much...

They were very friendly gave us so much information. I feel like my items will be safe at this facility.

Recommended: Yes

Storage facility after hours issue.

Storage facility was nice and clean. The customer service representatives were beyond exceptional. The worst part which I'm highly still upset about and I'm still waiting for an apology or better yet, a follow up on is: I made it to the gate 8:59 pm as I'm punching in my code the gate locks me in with my infant 6 month old and my 6 year old daughter! I called the 1800 number and explained my situation. The gut gave me a bunch of useless code and none of them would override the system to let me out. He kept telling me to punch in my personal code the office gave me but it was useless yet again. He told me to leave my vehicle there in the back of the building and hitch a ride or wait and HOPE TO GOD the district manager called. Also it's stupid they didn't have a store manager information on file To call them. The rep called the district manager, that person never answered, and the rep left a message for them. that's the worst part he/she NEVER EVER NOT ONCE CALLED OR EMAILED me to do a follow up. I had to call the cops to get me out only for them to punch my code on the outside of the gate to let me out. 1 hour later. If it was that simple I would have hopped the gate and done it myself. I'm more upset at the fact that I NEVER ONCE GOT A FOLLOW UP CONTACT to make sure I was ok. I had my infant child screaming in the background with no help. Over all the facility it self was clean and the people were helpful inside. my situation could have been avoided from getting locked in and I'm aware of that but given my circumstances it was the only time I'm able to move storage. There should be an emergency code given to each person and in the event it happens. there should be some kind of helpful policy of like $10-20 fee for using it so it doesn't become a loophole for people to abuse the system but it would be helpful because not all people are fortunate enough to move storage during specified times. So a failsafe system should be implemented in case a situation like mine arises and you need to get out. I'm not going to stand on the streets looking for a ride with my infant in hand and my child in the cold. I want an apology for not getting a follow up call and I demand some kind of credit for it. I shouldn't have to leave my vehicle when I have children. Like I said there should be some kind of failsafe.

Recommended: No

Nice

New, clean environment! Very nice and friendly service.

Recommended: Yes