Public Storage - Austin - 8101 N Lamar Blvd

Immaculate! Price is right and the facility is in Great Shape

That's all I can say 5 Stars we haven't actually moved in yet but we got the luck and will move in shortly:)

Recommended: Yes

Clean safe storage

So far so good. Everything seems to be great, although the price online was lower than the actual price that was paid by quite a bit. As long as the price doesnﾃ｢竄ｬ邃｢t go up from here I will consider this a great storage facility. Lots of security and very clean. Nice to be able to do it all online.

Recommended: Yes

Good service at the front

Helpful switch from a unit that didn't work for me to one that did.

Recommended: Yes

Easy application; safe facility

Lot of reminder calls, overall good

Recommended: Yes

Quick and easy to get my keys and Storage locker

Sparefoot itself was great because I could compare location and pricing of multiple units at various facilities to find the best fit for my needs. As for Public Storage, the price is very reasonable for a 10x10 climate controlled unit ($72 a month). The instructions were clear on what I needed to do to get my unit, lock, and keys. My only real complaint is that the facility map sent in the email was small and hard to read, so actually finding my unit took an extra 2 or so minutes than it otherwise would have. Otherwise, great experience and glad to have jumped on the unit while deals were going on.

Recommended: Yes

Great location

Good location, good pricing and good sized unit

Recommended: Yes

Easy process, a little trickier to find the unit itself, helpful staff

eRental process was seamless, staff onsite was friendly and helpful

Recommended: Yes

Great rate

Excellent rate on well-maintained climate controlled space.

Recommended: Yes

Easy!

Great customer service and seamless hassle free move in

Recommended: Yes

Awesome experience!!

Couldn't have done better.. absolutely great!

Recommended: Yes

Great place!

The app makes reserving and moving in a breeze! Highly recommend this place.

Recommended: Yes

Good place

Pretty good place. Climate controlled units were clean. I wish they had more trolleys

Recommended: Yes

Good and secure storage for a good price, not the easiest move-in

The facility is adequately secured and the amount of space I got for the money I paid was really pretty good. No issues with the appearance. When we got there, I did not see any staff or much information on signs about where things were. Also, the only cart was chained up, which made things a bit more difficult. No issues once I got my heavy items to the space. Everything was ready, and I was able to lock up and go.

Recommended: Yes

Great Space… could use some tlc

Great space… parked my full size 2019 Ram w lots of space to add my things… unfortunately I did have to buy light bulbs.

Recommended: Yes

Excellent customer service

Gerald was extremely kind and gracious.

Recommended: Yes

Awesome

Everything went smooth 👌.Customer service was excellent.All areas was clean and I appreciated that it came with a lock.

Recommended: Yes

Great customer service

The general manager was very kind and knowledgeable i plan to use this location on the future

Recommended: Yes

My experience was most satisfactory

Great service that brought me maximum satisfaction. Nicole was awesome.

Recommended: Yes

Easy to reserve and contactless move in was smooth

Easy to reserve and contactless move in was smooth

Recommended: Yes

Sons belongings while away

Very secure and easy to navigate in

Recommended: Yes

Straightforward, helpful staff

Elevators can be slow but overall reliable facility

Recommended: Yes

Need to store stuff for a while .

Fits ok. easy to get into. location convenient

Recommended: Yes

Amazing self service system for covid friendly storage.

The digital access points are amazing and make the process of using a storage unit so much easier than most storage units. The location is a excellent for me and the price is good for the size and location. The only thing that I didnﾃ｢竄ｬ邃｢t love was the ceiling to the storage unit is open and it worries me that a rodent or something or someone could access it through the top of the unit.

Recommended: Yes

Excellent Service

The staff at this facility were excellent - very friendly and helpful. The facility itself was clean and secure. I was very happy with my experience and would absolutely recommend to a friend.

Recommended: Yes

Perfect and stress free

Management was patient and understanding. Provided personal assistance near closing time with no complaints. Very nice experience.

Recommended: Yes

Great experience

The experience to book and access the space was very easy. The location was clean and not busy when I went

Recommended: Yes

Great service

The agent provided a great service and moved into storage just in 5 minutes.

Recommended: Yes

Online was so much better

Thank you for the ability to set this up on line. Sometimes I donﾃ｢竄ｬ邃｢t have time to walk into an office to set things like this up.

Recommended: Yes

Easy Peezy

Renting the storage space was an easy process. No contact- I paid on my phone, was texted the access code, then went straight to my storage! I would say very efficient and the woman that answered the phone was friendly.

Recommended: Yes

Clean and secure

Contactless entry is great! Very easy to move in.

Recommended: Yes

Great place to go to!

Great place to go to! Recommend

Recommended: Yes

Great storage

easy to move into, very cooperative staff

Recommended: Yes

Clean

I hated your forced to fill out this written review

Recommended: Yes

Super nice people work here

Deborah is great! They were having some technical issues which slowed down the process, but we got it done with paper.

Recommended: Yes

Great customer service always friendly...

Great customer service always friendly staff

Recommended: Yes

I didn't know what to expect!

I didn't know what to expect, but the manager was very cordial and professional. He asked about my needs and what I was storing. He made sure I was getting the correct space that would support me. I have nothing but glowing comments about the service I received.

Recommended: Yes

Best deal but not perfect

The location isn't as great as you would think as it's difficult to get going back south. Many of the units have a sizeable step up into the unit. This helps prevent flooding into the unit but can make it more difficult to get larger items into it. Staff will address your concerns and give you honest information and opinions.

Recommended: Yes

Good price, outside storage in decent condition

Rented an outdoor space for vehicle storage, outdoor units are not insulated so they get very hot. Have seen the main security gate stuck in the open position a couple times. Staff was helpful.

Recommended: Yes

Public Storage experience

It is a bit off-putting that you make a reservation only to get there and find they don't have the unit size that you reserved that doesn't make sense to me but the gentleman at the original one which was very close to where I'm moving was able to find another one that was a bit farther but of course since it wasn't as convenient was probably close to half the price which will be a nice take away so the people that I dealt with at the new reservation facility because I immediately went and secured that but they were very nice to work with very helpful and just pleasant all around so looking forward to getting my stuff moved in

Recommended: Yes

Good storage, sketchy pricing practices

I understand itﾃ｢竄ｬ邃｢s policy, but some forewarning on the $15 required insurance would have been nice. I thought Iﾃ｢竄ｬ邃｢d be paying $20/mo which was clearly advertised up until the point of payment, then the price is nearly doubled once I have my card out? Iﾃ｢竄ｬ邃｢m sure you can understand why it seems grifty

Recommended: Yes

Great service and easy to set-up

I reserved a 5x5 unit and went in the day I reserved it to set up the account and look at the space. The staff were great, especially Deborah who was the main one to help me out. The unit met my needs and expectations. Also best rate in town. I would recommend to others.

Recommended: Yes

Clean with friendly staff

Staff were friendly and helpful, great rates and seems very secure.

Recommended: Yes

Clean and organized!

Nice to have staff there on Christmas Eve!

Recommended: Yes

Very friendly staff

Very friendly staff, super helpful and nice space. Made a bad life situation more tolerable :)

Recommended: Yes

All personnel are courteous and very...

All personnel are courteous and very professional - Gerald, the assistant manager did not hesitate to show me all available options and walked me trough the facility twice before explaining to me the paper works.

Recommended: Yes

Facility seems to be in good shape

Facility seems to be in good shape. Deborah was top notch.

Recommended: Yes

This location has great rates

This location has great rates. I don't like that the carts are only available during office hours but I understand people may steal them if they are left out. I also don't like the fact that you have to pay insurance but it is what it is. The elevators can be a bit annoying, having to put a code in each time, but I do see that can help with the security of the place. Overall I am pleased with this storage facility.

Recommended: Yes

Staff is great rates are reasonable.i...

Staff is great rates are reasonable.i only wish that there was 24hour access

Recommended: Yes

Easy access and affordability.

Easy access and affordability.

Recommended: Yes

PASSED ALL ON MY OWN CHECKLIST

PASSED ALL ON MY OWN CHECKLIST

Recommended: Yes

Well informed and well managed storage...

Well informed and well managed storage near me

Recommended: Yes

I have rented before from PS

I have rented before from PS. Very clean. great price options

Recommended: Yes

The Public Storage staff was very friendly and helpful!

The Public Storage staff was very friendly and helpful! Made my transition in Austin just that much easier! :))

Recommended: Yes

Great!

Great! Very respectful and helpful with making sure all boxes were checked.

Recommended: Yes

I've been with public storage before...

I've been with public storage before and had an excellent experience each time.

Recommended: Yes

Accidentally cancelled reservation resolved.

There was an accident with our reservation and Public Storage was good about making it work.

Recommended: Yes

Smooth checkout n professional staff.

Smooth checkout n professional staff.

Recommended: Yes

Gerald is amazing. Helpful kind and patient, even when I:ve forgot to bring my code with me.

Recommended: Yes

I arrived without notice one day

I arrived without notice one day, the staff was very accommodating and quickly got me registered and into my unit. A very professional operation, best price i found after checking 6 places, temperature controlled units, and security in place. All good.

Recommended: Yes

Yes, the facility is clean and reasonably well maintained (units), however, the exit gate was broken recently and remained so for several days. The prices are high (in my opinion) and they are raised significantly at the end of every year. 4.5 years ago we rented a 10x20 for $109/mo. Today, it is $320/mo. That's a 300% increase in less than 5 years. So.....if you are renting for a short duration, the price may be OK, but be aware that your rent will go up significantly each year.

Recommended: Yes

personable people at the front desk

personable people at the front desk. Took time to show me the unit and even offered other options for me to consider. Very helpful and professional.

Recommended: Yes

Awesome

Everything was awesome. They were super nice.

Recommended: Yes

Gerald is fantastic. He went out of his way to help me get the best deal and patiently walked me through the whole process. I highly recommend this location.

Recommended: Yes

This location is so friendly and accommodating. The security is also amazing with several layers of security to protect all the units. When the need to move to a smaller unit arose, they were so helpful and understanding that I was under time constraints and had a lack of help. It's just easy, friendly and always pleasant to do get what you need done with a positive atmosphere. The manager, Gerald is always the easy-going yet business-like professional I enjoy the most.

Recommended: Yes

Everyone at this location are extremely friendly and helpful. I would highly recommend this location. Gerald and his staff are awesome! Thank you for your service.

Recommended: Yes

Good Service with Decent Prices

They make the whole process very simple, and they are very courteous

Recommended: Yes

Top notch customer service.

I was impressed at the professionalism and friendliness of the staff. They were very sharp and knew their stuff. Smooth as silk! A thanks Jaymie!

Recommended: Yes

Great price, Great facility, and Awesome staff

I found the unit online and reserved it. I went to check it out and Kellie was really helpful in showing me it and some other sizes so I can personally see and figure out what I needed. Got exactly what I need and for a great price. The facility is also well maintained and clean.

Recommended: Yes

Pretty good spot & cost

Satisfied in general, especially with the front desk representative help. Only issue was the undisclosed upfront cost of the required lock system PS has that should be listed on the website, as well as the requirement for insurance (its not an optional service). Otherwise, it worked out alright!

Recommended: Yes

great service at location

I really enjoyed working with Angela at the actual site of the storage location. I have had experiences before at other Public Storage and it makes such a difference depending on the personell. thank you angela for your service and great attitude!

Recommended: Yes

Pretty good, but they could have been better about informing me about charges such as insurance before I signed the lease agreem

Definitely felt a little blindsided by that. At no point when I was being showed the unit was I told "you'll also need to purchase insurance."

Recommended: Yes

I was really happy until my unit was flooded.

I was told no water from rain would get into my unit but there was a whole in the roof and it ruined some of my stored boxes and clothes.

Recommended: Yes

Easy Move-in

This was the easiest move-in I have ever had for a storage unit! The staff is so helpful when you forget something and helpful when you can't get it right using the elevator. Thank you Public Storage for being there for us!

Recommended: Yes

professional friendly service

Gerald is a great asset. He was very professional and helpful in choosing the right storage unit for my needs. He and all of the staff were very friendly. The grounds and units were very clean.

Recommended: Yes

I loved it.

Loved it. Thanks

Recommended: Yes