Public Storage - Austin - 14002 Owen Tech Blvd

Nice and hassle free

No issue at all Everything was super easy

Recommended: Yes

Security could be better

The cleanliness is great. The keypad to enter the facility needs to have a separate kiosk so that customers can't park right in front of it and prevent a secure code entering experience. A group of 3 people were parked in front of it talking on the phone that could have easily been just sitting there watching to catch the code of others entering the building. Another day a woman was parked right in front of the keypad organizing her things unaware of her surroundings. I feel like this is the most frustrating aspect of the experience. Who knows if my code has already been compromised that could have easily been prevented by a couple of walls or additional poles in place to prevent parking in the immediate vicinity. Another thing that is questionable is the "climate controlled" feature. I consider humidity to be part of humidity control yet this place does not.

Recommended: No

Good space

Moved into my unit this past weekend. Everything is very easy to use, you get a text on how to get in with your pin, etc. itﾃ｢竄ｬ邃｢s nice that you donﾃ｢竄ｬ邃｢t have to talk to anyone to get in. I liked that they had dollyﾃ｢竄ｬ邃｢s for you to use and load up on. Easy process overall and convenient.

Recommended: Yes

Honesty, and good customer service makes a big difference.

Manager was helpful and informative. Most of all she was honest and upfront, when other places was holding back key information about fees and process.

Recommended: Yes

This storage facilityis very neat and everything about it is good

This storage facility is very very neat and the customer service representative at this location -14002 Owen Tech Blvd Austin is very pleasant and very ready to help out with any issues you have. They also have trolleys that one can use to move stuff which really made my move-in very very easy and stressless

Recommended: Yes

Great experience

Great experience. Amazing customer service, tour, and transaction.

Recommended: Yes

Easy and clean

Super easy and painless process. Make sure to keep your keys because they donﾃ｢竄ｬ邃｢t provide spares

Recommended: Yes

Great deal

Great price, great service and very clean!

Recommended: Yes

Trena was great!

Trena was great! She helped me when I had to switch units and understood my concerns and answered all my questions.

Recommended: Yes

Trena was great!

Trena is great! Everything was quick and easy and Trena helped me get a bigger unit when I needed it with ease.

Recommended: Yes

Great facility, staff, and pricing

They hands down gave me the best price, by a margin, in the surrounding area. The facility is amazing and very clean, and the staff is absolutely the best, phenomenal customer service.

Recommended: Yes

My experience with Public Storage has...

My experience with Public Storage has been very positive, both in San Antonio and in Austin. I have found the facilities to be in excellent condition and the on site staff could not be more helpful.

Recommended: Yes

The staff was great

The staff was great

Recommended: Yes

Customer Service

The customer service was excellent! :)

Recommended: Yes

No worries

No worries. Ya'll are great.

Recommended: Yes

John was very friendly and knowledge

John was very friendly and knowledge. The facility is very clean and I am happy about the level of security.

Recommended: Yes

Super friendly staff

Super friendly staff

Recommended: Yes

The location and staff are awesome!

I met with Jake and having him show me around was an awesome experience. Made everything look easy, has an awesome personality, and answered all my questions. The place itself always looks clean and air conditioned.

Recommended: Yes

No complaints

No complaints. Great Service. Clean facility.

Recommended: Yes

Easy access combined with great security features

I looked around and believed the location combined with various security measures satisfied my needs. I worked with John who explained the rules and contract clearly. Was quick and easy to set up the account so I expect to use the facility for a year or more.

Recommended: Yes

Everything was handled so...

Everything was handled so professionally. All of my concerns were handled. Thank you

Recommended: Yes

Would like to share that management is...

Would like to share that management is excellence, the facility is clean and storage space is superb,

Recommended: Yes

Excellent Customer Service!

First and foremost, Trena is absolutely fabulous! Not only was she flexible with me when it came to rescheduling appointments, she made the whole process effortless and put us into a unit that fit our needs, and made sure that we would still be getting our online discount. The facility is in a great location, is clean, and feels secure. Thanks!

Recommended: Yes

Customer service great and the access...

Customer service great and the access is great!! No complaints

Recommended: Yes

Quick action saved the last one!

I made a reservation for the last 10 x 30 unit available on line. The next day I was called by one of the agents on site at the location, he identified that evan though I had a reservation in place if I coundn't come in very shortly, I may miss getting the super price as well as that location due to a walk in paying on the spot. I arranged to have them hold the unit to 11am. I was able to make it there in time and pay for the unit. I now have my movers lined up to place my things in storage while I go to school for 6 months! all within the next 3 weeks! Very Happy Camper!

Recommended: Yes

Size Matters

Awesome staff and overall good experience and price. The estimates for space sizes based on the number of rooms threw me off a bit (eg. 10 X 10 unit = 3 rooms). I ended up getting a unit too small for all of my stuff.

Recommended: Yes

One of the best experiences I have had...

One of the best experiences I have had with a storage company. Have used them before and will continue to use them. :)

Recommended: Yes

Clean!

I really enjoy the atmosphere of the storage location at 35 and Owen Tech, everyone is incredibly friendly! However, I had somewhat of a negative experience at the location on 183 at Pond Springs, the woman that worked there was very self-satisfied and her customer service skills lacked to an extent. Thankfully, she also encouraged us to look at all options regarding our rental needs, so we found the greatness that is public storage at 35 and Owen tech!

Recommended: Yes

Great Service

Great Service - Timely and thorough.

Recommended: Yes

John and Trena were very professional and they had top notch customer service. Facility is very clean and during the busy time of the day there were plenty of hand carts for everyone. Thank you John and Trena for making this storage move less stressful!!

Recommended: Yes

I am changing my review... The price went up on my unit without me receiving any time type of notice... When I talked to customer service they were very short.. Great staff. Trena was amazing

Recommended: Yes

Great facility and customer service experience from beginning to end. After shopping several facilities in north Austin this location provided me the information i needed to feel safe, comfortable in placing my valuables at this location. Keep up the GREAT Job and Thank you

Recommended: Yes

AMAZING PROFESSIONAL FACILITY! Staff is prompt, courteous and knowledgeable! Clean facility, clean restrooms, nice cool ac! This is a wonderful trust worthy location! Thankful we used Trena at the Owen Tech storage! She is the best!

Recommended: Yes

Great customer service, prices, and facilities. Trena understood what we needed and explained everything very clearly. She made suggestions, but wasn't pushy. She made the process of getting a new storage spot quick and enjoyable!

Recommended: Yes

Great staff and facility

Very nice, Kim was very helpful.

Recommended: Yes

Awesome

Love the first month free deal! I checked out other storage places. Rates are higher and it's not temperature -controlled. What kind of a deal is that? Cameras are all over the in addition to a gate.. place so safety and security is expected . Thank you for having public storage in this area. More renters to come and I hope the rent does not go up!

Recommended: Yes

Friendly and helpful

I had been looking for a storage unit near my new apartment, although there were closer companies to my apartment I'm glad I went with Public Storage. The website had so much information from figuring out what size to get to helpful and entertaining videos on tips and tricks. When I went in to sign my paperwork they took me to see the locker to make sure the size I had picked was just the right size. They were so friendly and helpful that I just knew I picked the right company to work with. The facility was clean and well lit.

Recommended: Yes

Would recommend everyone to this Public Storage

The people are very friendly and professional. Facilities are clean, organized and safe. The prices are some of the lowest I have ever paid. I would recommend this Public Storage to everyone.

Recommended: Yes

Stellar customer service and. Clean facility.

The customer service is amazing and the facility is spotless clean. Great experience and virtually painless.

Recommended: Yes

Good customer service

My husband and I moved a 4 bedroom home by ourselves in one weekend. Well, first I scheduled our move in for a Sunday, but called on Saturday to see if they were willing to change it to that day. They were very accommodating and even seemed excited. Tre showed us around, told and showed us where our unit would be. We decided on that particular one. The things we did not like was the extra fees that were told when after we'd already decided on everything: the cylinder lock, insurance, etc. Also, the weekend is a busy moving day. There was a car parked in the loading zone, that was just parked with a bunch of kids. They were not unloading or loading anything. We would've preferred if a staff member would've gone out there and told them to move. But, all in all, we had a good experience.

Recommended: Yes

Excellent service and atmosphere

David and coworker, Trey, I think were friendly and helpful. I toured my space and was shown how to access it. The conditions were clean and appealing. I appreciate the assistance and feel confident about the security of the things I will store there.

Recommended: Yes

Recent rental

Staff at the Owen-Tech Location in Austin, TX were excellent and very customer oriented.

Recommended: Yes

Clean and affordable

I would definitely recommend this location. I found the unit that was best for my needs and Trena is awesome!

Recommended: Yes

Awesome place

Awesome climate controlled place. Easy access. Dolley carts offered for loading. Smells nice inside. Great special though without the special I cant afford the monthly rate on the 10x15. Could use a few more dolley carts on busier move dats but most ofbthe time there are plenty. Very friendly staff.

Recommended: Yes

hidden charges ?

There were too many hidden charges that I was not aware of when making the reservation, insurance which I could have transferred from renters, their lock I had to get I was told I would be spending $25 when I made my reservation which actually turned out to be $65.

Recommended: Yes

Awesome brand new storage place!

The people working at this public storage were super nice and made it easy for us to get a unit. They even helped us decide what size unit we needed and it was a great experience.

Recommended: Yes

Home away from home

I love my storage room. Great size . great Price. great Location. Friendly safe place to store my belongings. I have peace knowing everything is a-ok.

Recommended: Yes

Can't Beat the Service Here

I strongly recommend this Public Storage. The people who work here are so helpful, especially the manager. I can honestly say that I have received superior service here.

Recommended: Yes