David A Johnson
Aug 13, 2025
Customer service was horrible!
I called to upgrade my unit and was transferred four times before finally ending up with the local unit and having to leave a callback number. Your people don't know what each other does and doesn't do. Upon finally getting through to the local lady, Sherry, I was set up with an appointment to talk to her later. At the appointment, I was allowed to upgrade, but not at the prices advertised online. At one point I decided to cancel, but was told I would not get a refund. So, I went ahead with the upgrade. If Sherry had not taken care of me in the end, I would have cancelled anyway. No happy!
Recommended: Yes
David Hinson
Mar 07, 2023
Easy to get signed up and everything was explained well.
Friendly folks, good communication. I like the security and the fact that all units are inspected daily for security. Also like that the facility has set hours of operation.
Recommended: Yes
James Michaels
Aug 08, 2021
Poor customer service
We had a reservation and asked the woman working to help us after waiting 15- 20 minutes up front. She saw us pull in and waiting and she still did nothing. She said “I’ll be up there when I’m done” with an attitude. We waited another 10 minutes and she still didn’t come up there. I came back and she was slowly sweeping. I told her she had the worst customer service and to let us out. Never again will I use this facility. Hire better staff. Don’t try to make it better you already lost a potential customer.
Recommended: No
Kandy
Nov 30, 2020
Easy move in
Clean and easy access to move in
Recommended: Yes
Lance Cain
Aug 27, 2020
Perfect! T
This was perfect for my move. Thanks a bunch!
Recommended: Yes
Sandra Venable
Jun 02, 2020
The lady that was there Saturday...
The lady that was there Saturday morning when I was moving in was so sweet, patient and helpful.
Recommended: Yes
Alexa Clymer
Oct 14, 2019
Nice and friendly people
Nice and friendly people. Knowledgeable about their service.
Recommended: Yes
Kelee May
Aug 20, 2019
Friendly happy to help.
Friendly happy to help.
Recommended: Yes
Jenn
Jun 14, 2019
Great First Experience!
This is the first time I've rented a storage unit, and it has been a smooth process. I took advantage of an awesome summer sale, and I reserved my unit with an associate over the phone. At the storage facility, Paula was extremely welcoming and very helpful. She explained the details of my contract and quickly got my account set up. The unit was clean and ready, and I was able to get my belongings moved in easily. I would definitely recommend this location for anyone in need of personal storage.
Recommended: Yes
Everette Sadler
May 28, 2019
Easy access
Easy access. Quick in and out BUT hidden fees doubled the amount I thought I was paying. I didn't like that.
Recommended: Yes
Tiffany Bingham
Feb 19, 2019
Just overall great customer service
Just overall great customer service, I am a returning customer and I highly recommend using public storage
Recommended: Yes
John
Feb 12, 2019
polite staff
polite staff, clean facility
Recommended: Yes
Melissa Kirkendoll
Dec 27, 2018
Review
The person that I spoke with on the phone, as well as the lady who greeted & helped us on site was very nice,friendly & helpful! Two things kinda bothered me because I thought we were taking advantage of the " $ 1.00 for 1st months special " I expected some "paperwork" type fees & I think I was told on the phone that would be around 24.00 . When I got to the site, I ended up,paying like $55. Plus dollars. & was told that I HAD to take out at least the minimum insurance plan ??? Also it's kinda difficult getting in the offsite lot. You can not pull forward enough to get totally off the road with a trailer.!!!
Recommended: Yes
Elton Dunton
Mar 02, 2018
Rachel was a great help
Rachel was a great help. thank her.
Recommended: Yes
Lori Elgas
Jun 10, 2017
We haven't moved into the storage facility yet but Bree did an excellent job of getting us set up. She explained everything clearly and was very friendly!
Recommended: Yes
Gregory Trotty
Jun 05, 2017
I went in to get a little bit of information, and got more than expected. Ms. Ty, is very professional and knowledgeable of her job at all times. I highly recommend you go and speak to this young lady, she knows her job, front to back. Thank you very much... Ms. Ty, much love & respect ??????
Recommended: Yes
Marisa Brittle
May 05, 2017
I began renting a unit yesterday and had a wonderful experience with Paula. I let her know that I was somewhat in a hurry to get it all done before work, and she very politely got me through the process as quickly as possible, while still explaining all of the paperwork and details. It took no time at all, and I was very pleased with the size and location of my unit! Clean place with a welcoming atmosphere and helpful staff! Deserves more than 5 stars
Recommended: Yes
Sun Shine
Apr 10, 2017
The property manager was very polite and extremely helpful. This is my first experience and with her it was easier than I thought. She deserves 7 stars.
Recommended: Yes
TIM Harp
Feb 08, 2017
I have had dealings with other storage places and this place is the best,Paul was very helpful in my needs
Recommended: Yes
Teresa Knapp
Dec 01, 2016
Public Storage
Hi, my only complaint is that I had to come in a week prior to my move and save my unit. I was charged for a week while my unit sits empty. Other than that, they look very clean and secure...
Recommended: Yes
Edward Roberson
Aug 17, 2016
Clean Facility
Very friendly staff, clean facility, great price
Recommended: Yes
