Karen Durand
Oct 01, 2025
I would definitely advise friends and family to use your facoility
Very clean easy access customer satisfaction was great
Recommended: Yes
Doriann Leav
Apr 10, 2024
Great customer service!
Great customer service, friendly staff, easy to use app. Would highly recommend for high savings on your monthly lease. Why pay more, right?!
Recommended: Yes
Dellicia Shorter
Aug 25, 2023
Convenient
We like the Special but sometimes we have questions and our present location.
Recommended: Yes
Rosmeri ramos
Jul 24, 2023
Storage American Pawtucket
Great promo pricing and awesome staff
Recommended: Yes
Dellicia Shorter
Jun 23, 2023
Convenient
Convenient and I like being able to go until 11 pm to access my storage unit.
Recommended: Yes
Elie
Jun 19, 2023
horrible customer service
I made a reservation on Friday night for Saturday to go and rent a 5x10 storage unit but could not even rent the unit, the office was closed even though I went @ 11:35 which its within their office hours. so, I tried calling a few time on Saturday but no one picked up the phone. then I just called this @9:45 and someone picked up and as soon as I said hello they just hang up on me. So, I called customer service and cancel my reservation. definitely don't need that ordeal, I'm now going to rent a space from U-haul and save my self the hassle
Recommended: No
Tina Lidano
Aug 12, 2022
Yes, would reccomend
You can find great deals and if you're doing short term totally worth it.
Recommended: Yes
Derek Renzi
Jun 18, 2022
Great
Good customer service. Clean place and a reasonable price for the size of the unit I requested . I would recommend it to anyone who would ask for a place
Recommended: Yes
Cathy
May 31, 2022
Inexpensive and convenient
Good storage for college dorm furnishings over the summer so we didn't need to lug it all back home. Unit itsef could have been cleaner.
Recommended: Yes
David
May 12, 2022
Great !
Great! Check in on time. Took about 15 minutes.
Recommended: Yes
Nasier
May 10, 2022
Outstanding
Space very clean and great service provided.
Recommended: Yes
Aeneas Wright
May 02, 2022
24 hour storage indoors
Setup was very easy and the process only took about 10 minutes
Recommended: Yes
Liz
May 02, 2022
Convenient storage the 5 by 10 space can literally fit a whole condo
Check In with a reservation was quick and easy. The facility is well organized and when there's a cart around it makes the move in process much easier.
Recommended: Yes
Amanda Giguere
Apr 26, 2022
Great services
Easy move in. Good customer service. Quick and easy.
Recommended: Yes
Edward Bettenhausen
Nov 17, 2021
Love
The customer service was great!
Recommended: Yes
Mandy
May 31, 2021
Great customer service and clean unit!
Great customer service and clean unit!
Recommended: Yes
Carolina
May 26, 2021
Good move in
Would recommend. I'll let you know in 3 months if that changes.
Recommended: Yes
Andrew Marino
May 24, 2021
solid space
Workers seem friendly, space seems adequate and price is definitely good. Everything seems clean. Only recently moved in but so far no complaints at all.
Recommended: Yes
Christopher Hanley
May 21, 2021
Great
Best ever storage space I've been too
Recommended: Yes
Winfred Botchway
May 16, 2021
Very clean facility. Customer service was excellent.
Great customer service. Very clean facility.
Recommended: Yes
桃捡慨
May 10, 2021
10 X 15 Storage
Easy access storage facility and great price
Recommended: Yes
Sherri dellamano
Apr 21, 2021
The building is very old and dirty
The building needs to be cleaned and updated it is very dirty and it is very hard to get your stuff to the unit because of the floors and the dolly's they are so old and rusted they barely move
Recommended: No
Theresa
Mar 11, 2021
Awesome service
The young lady that helped us was very sweet and very helpful! The storage facility was very clean!.
Recommended: Yes
Ray
Mar 06, 2021
Easy online Reservation, Easy Location
Overall very satisfied with our experience so far. Reservation was a snap. We reserved our 5x10 one night and were able to move in the next day. Customer service was friendly and helpful. Would definitely recommend to friends and family.
Recommended: Yes
Richard
Jan 25, 2021
Run down
Not the best, run down and dirty, lift gates are not in great shape. The facility needs new paint. One of the gates was stuck open for over a day where anyone could enter the building. Should have 24hour access. No. One in the office on Sundays. No emergency numbers in case of a problem. No access to rest room. They claim do to covid 19. I have a medical condition where I need access to a rest room. They are not ada. compliant. They should have hand sanitizer available though out the facility.
Recommended: No
Wandson de oliveira
Jan 04, 2021
Service was great
Nice location n clean place. Customer service was great also
Recommended: Yes
Angela Laganelli
Dec 30, 2020
Thanks Storage America
I was dreading the experience of moving our stuff from our basement of the apartment! Our landlord said we could keep our storage stuff in the basement and then changed his mind a few months before our lease was up. We are pleased with the nice 3 month discount of 50% off and how down to earth the man was that set up the space for us! It’s affordable, spacious, and 5 minutes from our apartment! The carport is great too! One day we dreaded the pouring rain but the enclosed carport was great!!🤗
Recommended: Yes
Dorothy Malm
Dec 21, 2020
see below
I choose this facility because it was close to where the furniture will eventually be moved to. The price was perfect because I planned to keep my items in storage for 6 months. I was NOT told, that after 6 months, the price of the unit would increase by nearly 50%!! I arrived with my furniture the day I checked in. I didn't have much choice other than to accept. I feel it was falsely advertised. It was misrepresented, and for this reason, I would not recommend it
Recommended: Yes
Pedro Ribeiro
Nov 27, 2020
Great
Great!!! Iﾃ｢竄ｬ邃｢m very pleased with the help I have received when Iﾃ｢竄ｬ邃｢ve moved in everything was so easy the move was as expected. And great attitude towards help me get situated I do appreciate a lot and thank you so much for everything. GOD speed and bless...
Recommended: Yes
Kerri
Nov 15, 2020
Need. New carts wheels are stuck
Floors need to be fix cause of the wood is damaged and also elevate needs to stay open a little longer cause when cart get stuck when getting off it sounds like someone is hurt
Recommended: Yes
elijah
Jun 05, 2020
Great services
Great place to put stuff and practice an instrument.
Recommended: Yes
jose
May 31, 2020
Great staff, competitive pricing, and flexible.
Staff was very helpful in addressing hiccups as they occured during the move in.
Recommended: Yes
Matthew
Apr 29, 2020
I think the staff is extremely helpful.
Phenomenal place and very professional staff.
Recommended: Yes
Kelly
Mar 23, 2020
hidden gem
This place is very well run and immaculately kept. It was the cleanest facility I have ever seen! i love the fact that you can pull into the building to load/unload. They have such a great system going here. Their prices are far better than anyone else in the area, too!
Recommended: Yes
hunter
Mar 22, 2020
Friendly knowledgeable staff
Friendly staff, flooring missing time in some spots making pushing carts hard in select areas
Recommended: Yes
Nicole
Mar 21, 2020
The unit was all taken
The price was not what it said in the reservation due to the unit reserved being all taken. However, I understand that it is due to the crisis situation and the customer service was very good.
Recommended: Yes
Joanne Couture
Mar 04, 2020
Amazing service
Staff is always polite kind and very helpful
Recommended: Yes
Louanne
Aug 05, 2019
Storage
Good place for a short storage place. It gets hot in the storage area though.
Recommended: Yes
Wanda
Apr 05, 2019
Fast, Friendly service
Friendly Staff.Reasonable prices
Recommended: Yes
Michael
Dec 10, 2018
Great place, great people!
It's close enough to me and the price is right
Recommended: Yes
Gary
Nov 02, 2018
Lowest pricing to store your belongings.
Prices for storage units are very reasonable and affordable.
Recommended: Yes
Asha
Oct 24, 2018
Best Storage Units in Rhode Island
The storage facility is clean and well maintained. The staff answered all my questions and were respectful. Itﾃ｢竄ｬ邃｢s highly affordable and location is great. Security is top notch.
Recommended: Yes
Sivani
Jun 11, 2018
BETTER than Uhaul !!!!
This is munch first time renting a unit from them and I'm impressed with how they secure their facility is. They always make sure the bay doors to unload are closed and locked when not in use with prevents intruders from entering unnoticed. It's also inside of a secure building and not outside facilities like uhaul. They are also very cheap and affordable unlike UHAUL. So my overall rating of this facility is definitely 9/10. I recommend this place for everyone!! The only downside is the storage facility gets booked fast ! But they let you reserve if they have what your looking for! So make your reservations!
Recommended: Yes
Joseph Howe
Jun 09, 2018
Great find.
Very smooth. Very courteous service. Thank you.
Recommended: Yes
Pia
Dec 06, 2017
A greatful pleasant experience
I was greeted with a very pleasant all around atmosphere. Everything was clearly stated . The whole process was quick and concise. The overall experience was nice change compared to my past experiences with other facilities.
Recommended: Yes
Kafui
Oct 01, 2017
Great
Clean and convenient the hours are great and like the fact that they have carts you cam use.
Recommended: Yes
Gaye
Aug 20, 2017
Smooth and easy to getting in!
The gentleman helping me set up was very kind and helpful. So far so good!
Recommended: Yes
kimberly
May 05, 2017
a safe, secure and friendly company to do business with.
the customer service was really great. everything i needed was right on site.
Recommended: Yes
Sheila
May 02, 2017
Nice facility
I've rented here before...and I'm back! That should tell you something.
Recommended: Yes
Michael
Mar 30, 2017
Great place
The building is clean, well lit and accessible. The customer service people are helpful and courteous.
Recommended: Yes
Michael
Mar 26, 2017
Good experience
So far this was a pleasant experience.....as far as a moving experience can be, anyway. The staff was very helpful and competent. The facility is secure, clean and well lit. The access hours are great.
Recommended: Yes
Ryan
Mar 07, 2017
Fast, a lot of units available
Pricing isn't too bad, a lot of units available upon request, great deals
Recommended: Yes
Robyn
Feb 14, 2017
Great Service!
Customer service and promptness were great for a time that is difficult. They made the process very easy to manage.
Recommended: Yes
Robyn
Feb 12, 2017
Great experience
Quick and efficient process. Great customer service
Recommended: Yes
Wanda Gammock
Sep 24, 2016
Very happy with service given.
The service there is fantastic the people are so accommodated. Really happy with my choice of storage unit.
Recommended: Yes
Jim McGettigan
Jul 15, 2016
Excellent facility everyone should use this place
Facility is excellent, the help is right there for you. The building is clean, specially for a building of it's age. Facility is accessibly through many hours of the day making it a great place to store your items,
Recommended: Yes
Joyce
May 29, 2016
Great storage facility
Very easy and accessible from risd
Recommended: Yes
Kareem Matthews
Apr 10, 2016
Loved the pricing
I wished I knew about this place before I paid for the last dirty and high priced place
Recommended: Yes
Kaylor
Mar 21, 2016
Awesome
Recommended: Yes
Kaylor
Mar 17, 2016
Good customer reviews
Good customer service would recommend to a friend
Recommended: Yes
Kayla
Feb 17, 2016
It was very good.
Recommended: Yes
Robert
Dec 24, 2015
Fast check-in, great customer service and clean storage facility.
Recommended: Yes
Jason
Dec 15, 2015
Look no further for all your storage needs!
From the moment I walked in the door I was immediately impressed with how courteous the staff was, and from then on my experience got better and better! The units are extremely secure and clean, and the price was the best I came across - I would definitely recommend this storage unit to everyone looking for storage solutions!
Recommended: Yes
Jason Olson
Dec 06, 2015
Look no further for your storage needs!
I was very impressed right off the bat with the customer service! From the minute I walked in the door the employee was friendly, courteous, and was able to answer all my questions regarding the unit. Once we got to the unit, I was again impressed by how spacious and clean it was. Security does not seem to be an issue, as there were cameras everywhere I looked! This place is great, and I would recommend this being your first choice when contemplating storage!
Recommended: Yes
Slovan
Sep 26, 2015
Excellent
Recommended: Yes
Christian
Sep 23, 2015
Recommended: Yes
Marie
Jul 26, 2015
A good experience
The men at the desk were very helpful, courtesy, and made be feel at east for a first time renter. Great job to those guys!!
Recommended: Yes
Kristiana
Jul 20, 2015
Gilbert was exceptionally helpful, professional, and friendly. The location is very secure, the access hours are convenient, and the facility is very clean, especially for an older building.
Recommended: Yes
Elizabeth
Jul 06, 2015
Recommended: Yes
The Martins
Jun 14, 2015
Nice Facility
Facility is nice, units are clean. Had a mix up with my reservation but they straightened everything out and were quite fair.
Recommended: Yes
Crystal
May 24, 2015
Discounts are great!
The storage facility has plenty of space and different room sizes to accommodate your property. This is my second year using this facility. It's clean and secure and indoors. I would recommend it to others.
Recommended: Yes
Glenn
May 24, 2015
Very good overall experience
Could be cleaner and it shows it's age. Desk agent was very helpful once he returned from lunch. Recommend you post online the lunch break when no one was there it was not right. . At the end of my 8 hour drive it was a little frustrating
Recommended: Yes
Anonymous
May 19, 2015
Great value for money.
I used it to store my stuff while moving. Great value for money, quite accessible, helpful staff.
Recommended: Yes
Gaurav
May 19, 2015
Recommended: Yes
Michael
May 14, 2015
If you're looking for storage, this place will get the job done.
It's nothing fancy. but the hours are convenient, 5 a.m. to 11 p.m. and there are plenty of units of all sizes, so there should be one that meets your needs. My only complaints would be that because of location (in a neighborhood), there's little off-street parking. And when I went previously there were only two flatbed dollies available, both of which were in use... and so I had to wait. But that's a relatively minor complaint. My suggestion, get there during off peak hours and you should be fine.
Recommended: Yes
Brandy
May 12, 2015
Affordable and Huge space
Would recommend to friend. Easy to find and spacious
Recommended: Yes
Michael
May 11, 2015
inexpensive and accessible
The bottom line is that it is cheap and easy to get to. The staff in Pawtucket was helpful and friendly, but in Central Falls they were very unfriendly. Either way I would still use them.
Recommended: Yes
Arianna
May 09, 2015
Recommended: Yes
Audrey
Apr 26, 2015
clean, easy, friendly service, great experience for a first time
Did not have floor was asking for so gave a first floor for the same cost. Very accommodating and helpful. Easy process.
Recommended: Yes
Rosa
Apr 12, 2015
Good prices, excellent customer service
Good prices,convenient and great customer service. The gentleman there was very polite and very helpful.
Recommended: Yes
Jennifer
Apr 05, 2015
central falls facility
Friendly and helpful staff. Extremely clean place! Good security.
Recommended: Yes
Brandon
Apr 02, 2015
Great place!
very clean and the gentleman working there was super helpful. Would definitely recommend.
Recommended: Yes
Kirt
Apr 01, 2015
excellent facility and management.
The facility really blew my expectations and the unit for the price you couldn't beat. I think the only complaint and why I didn't give a full five stars is management was 20 past the time scheduled to man the desk and we were waiting which kinda screwed us up a little but we worked around it. Besides that.....I give 2 thumbs up!!
Recommended: Yes
Denise
Jan 22, 2015
Customer representative was very pleasant. He went over all the details and took the time to answer all our questions. Ensured we were all set and was a credit to your company.
Recommended: Yes
Michael
Oct 01, 2014
Recommended: Yes
Venessa
Aug 06, 2014
Recommended: Yes
Jaclyn
Aug 03, 2014
Easy move in. No hassle.
Recommended: Yes
Cedric
Jul 07, 2014
Recommended: Yes
Katherine
May 09, 2014
First time renting .... It has been a good experience overall. I like the access hours- can go late at night after work when traffic is minimal.
Recommended: Yes
Beronne
Apr 03, 2014
Its a nice place near where i live
Recommended: Yes
Carol
Feb 14, 2014
Office person was very helpful and explained everything that i needed to know before i signed up for my storage unit. I was very pleased with the customer service I received.
Recommended: Yes
Benjamin
Feb 04, 2014
Recommended: Yes
Patrick
Jan 14, 2014
Recommended: Yes
Anthony
Jan 09, 2014
Professional, courteous and competent
Recommended: Yes
candace
Jan 07, 2014
Its was awsome
Recommended: Yes
Pete
Dec 05, 2013
Generally a good experience. Was a little concerned to see a HUGE puddle on the floor - it had been raining all day so pretty sure the roof leaks. This is troubling as the units are open to the ceiling, so all my stuff is exposed to this potential leakage.
Recommended: Yes
Jack
Nov 04, 2013
Easy process to unload. Very friendly and helpful staff. Outstanding value.
Recommended: Yes
Meghan
Aug 08, 2013
Helpful customer service reps. Spacious unit. Very clever use of abandoned mill/factory building.
Recommended: Yes
Valentina
Jul 03, 2013
wonderful!
excellent experience! clean, convenient, great price
Recommended: Yes
Kim
Jul 02, 2013
I have been there for a week. Access and Security is good. Alex was great. However, during non-business hours I could smell marijauna in the facility and have killed a cockroach.
Recommended: Yes
Jordan
Jun 04, 2013
Straightforward process and friendly staff.
Recommended: Yes
Mariann
May 22, 2013
First time renting a storage facility and was very pleased with the experience. And the cost was phenomenal. Would highly recommend.
Recommended: Yes
Timothy
May 21, 2013
Recommended: Yes
Emily
May 14, 2013
Professional, cheap, seems great.
Recommended: Yes
Justin Earsing
Mar 19, 2012
AWESOME
Awesome customer service. Thank you John and Rhonda.
Recommended: Yes
