modSTORAGE (ex-21CSS) - 3503 B ST - Philadelphia

Staff was very helpful explaining the move in process

Customer service was very helpful on explaining the application process.they were very friendly explaining how to open and lock the storage unit. Took there time on answering all of my questions.

Recommended: Yes

Good place

Nice and private and reasonable

Recommended: Yes

Since Iﾃ｢竄ｬ邃｢ve been renting here I never had a prblm.

Always let you know when theyﾃ｢竄ｬ邃｢re not going to be open so thereﾃ｢竄ｬ邃｢s no inconvenience to you!

Recommended: Yes

Great

Was treated with respect and in a friendly manner..

Recommended: Yes

Overall a great experience!

I went in and secured my storage space without any problems, customer service was on point, friendly, explained everything to a T, overall I'm satisfied with my experience so far!

Recommended: Yes

Awesome and easy process.

The whole process was quick and easy. The staff at the site was very professional and full of knowledge.

Recommended: Yes

Excellent

Excellent service everyone provided wonderful service

Recommended: Yes

Great people

Great customer service and support

Recommended: Yes

Everything went OK with customer service.

Everything went ok with customer service.

Recommended: Yes

The sales people are wonderfully helpful and the units are clean

I had a unit for 2 yrs. I have long term needs. I just got another 1. The sales lady was excellent in getting me the best deal!

Recommended: Yes

In a event of an emergency !!

I was forced to moved within 2 weeks this place was a life saver I am fearful that I was able to receive super fast service for storing my household items and clothing. It was super fast reliable and easy to create an account online. The staff (Donia) at 3503 B street was very friendly, helpful, and informative about the entire process. Thank You self storage I really appreciate it !

Recommended: Yes

Perfect staff

Your staff worker was very polite and helpful. He made everything easy fast.

Recommended: Yes

Great service

Staff was amazing, very friendly

Recommended: Yes

second time rented storage.

Very helpful I needed the storage unit so that my moving will be easier, thank you.

Recommended: Yes

Vice clean

Very nice friendly and good service

Recommended: Yes

Friendly environment

The experience was great! The staff was extremely helpful and accommodating. Happy I picked this place and Iﾃ｢竄ｬ邃｢m comfortable with the location as well! Easy access and non confusing

Recommended: Yes

Jim was amazing!!

Jim went above & beyond with the Customer Service. He helps me to feel secure and have confidence with the place.

Recommended: Yes

Exelente servicio.

El señor que atiende es exelente empleado y trata de ayudar a todos con amor y respeto. Lo recomiendo 👍

Recommended: Yes

Friendly staff, good units

Friendly staff, good units with helpful equipment

Recommended: Yes

Great for the price

Everything was good, my only issue was rat droppings in my unit, but Iﾃ｢竄ｬ邃｢m happy itﾃ｢竄ｬ邃｢s on the ground level and no steps!

Recommended: Yes

Customer service

Easy and convenience online need better customer service after hours

Recommended: No

First time renting we will see how it goes

We will see how it goes first time renting a storage unit.

Recommended: Yes

To high

To high so I will be moving out this week

Recommended: Yes

Super! Excellent customer service

Great service! I will definitively recommend you guys!

Recommended: Yes

Great

The lady upfront was a great help! The process was very smooth.

Recommended: Yes

fast service no complaints.

really like my locker location. thanks

Recommended: Yes

Thank u for a warm and welcoming facility.🙋😊

Your staff is amazing.very pleasant.patient helpful. Thank u

Recommended: Yes

Very good service

Very good service and friendly people

Recommended: Yes

Great experience!

I am so pleased with my experience here at 21st Century! Millie was so patient and helpful in guiding me through both storage rental and U-Haul rental! She made the move in a big city more pleasant for this country girl! I would definitely use this facility again!!!

Recommended: Yes

Affordable storage space - better if they had help to move boxes.

21st Century Storage had a nice clean storage space that came at an affordable rate and was convenient for me to store my stuff over the summer when I left university. The only issue was that when I got there with my boxes, there was only one lady to help me in the morning and I had to wait half an hour for the manager to come although the place was supposed to be open and my move-in was scheduled. The people were very nice however and otherwise the place provided me with a lock and a code and I feel secure about storing my things there.

Recommended: Yes

Happy

Excellent customer service they helped me with everything thankful to have my things in the storage unit

Recommended: Yes

Great job managing the facility and having great customer service.

Great job managing the facility and having great customer service. Storage was easy and understandable

Recommended: Yes

Worth the Price

The people that work there are very friendly and nice. They also make you feel like youﾃ｢竄ｬ邃｢re apart of the family and the price for the storage unit was great for a college student.

Recommended: Yes

Great

Great place. Friendly and welcome as well as professional services. Staffing helped me with answering all my questions before I asked. They made me feel secure in leaving my belongings there. Moving is stressful but theyﾃ｢竄ｬ邃｢ve taken a big load off of my stress and for a great price. Thank you so much Ms. Bautista and staffing.

Recommended: Yes

“Easy breezy”...

I received an call immediately after I reserved my unit,by a women named Millie,who was amazingly welcoming. I was treated with respect and the process was surprisingly easy. It was my first time ever having to use an storage unit and Millie made my experience a good one. I would definitely recommend and use 21 Centry storage again.

Recommended: Yes

Convinient and clean

Easy to find, convinient , friendly staff, clean

Recommended: Yes

Very friendly.

Very helpful and guaranteed service. No waiting. This is a really clean and safe place. Millie is the best always there to help no matter what.

Recommended: Yes

Outstanding performance from all the staff!

Adam was very helpful from renting my Uhaul truck to getting me not one but two storage units. I know where to go when I'm in need of a storage unit from now on! Luv Ya Adam. Smooches

Recommended: Yes

Good place

Phone service needs improvement

Recommended: Yes

Very good and quick

Good place, phone help can be better

Recommended: Yes

Good.

I experienced no problems. Price was a little higher than expected but it was still good.

Recommended: Yes

Happy!

Good exp all around from price service ect

Recommended: Yes

Great staff, clean units

Felt very welcome at the reception desk, and the paperwork was quick but thorough. The gentleman who helped us navigate the facility and explain the security was wonderful.

Recommended: Yes

Great customer service

Ashley was awesome and helped me get situated. She was personable, fun, funny, as well as extremely helpful! Unfortunately I wasn't very happy with how high the prices hiked (my unit was supposed to be $70 and ended up costing $119) but otherwise I had a wonderful experience.

Recommended: Yes

Secure, Clean, Fair, and Honest!

I didn't know what to expect, once I arrived I can honestly say was very impressed. Explained the policy in simple terms, asked me if I had any questions and gave me straight forward answers. One last thing, they have their own storage locks. Believe me it's worth it and anyone trying to cut that lock will have a serious challenge. The storage prices are very reasonable......

Recommended: Yes

Clean and excellent customer service.

Would recommend this to folks. Great rate and clean units at a convenient location.

Recommended: Yes

Great staff, clean storage

I was impressed by the friendliness of staff here. On the outside, both the facility and neighborhood looked a bit rough, but on the inside the staff were friendly and helpful and the storage unit was clean and modern. The pricing was excellent, and my only real complaint would be about the limited access hours (only open till 6 PM).

Recommended: Yes

Good choice

Staff was very friendly and helpful. Made the process simple and painless. Plus it was a great price! Would recommend to a friend!

Recommended: Yes

No better place to rent from!

Chris, the District Manager is a pleasure to deal with, very personable and knowledgeable. This facility not only has good pricing, but they are great community citizens. For example they donate to a different charity every month. They collect unwanted items from customers storage units and organize them to be donated. How cool is that? Not sure any other storage company does that. This facility is also secure and at the same time easy to access for renters.

Recommended: Yes

Customer Service Top Notch

Millie was very friendly, professional, courteous and a pleasure to work with. And.so was Millie.

Recommended: Yes

Good offices, nice staff, pricing is higher than expected based on Sparefoot quote

Recommended: Yes

No problems and great service

The customer service was great. I needed to change my move in date, and they were great and made it easy. The only thing I didn't expect as the higher one time sign up fee, I thought it was less when I saw it advertised. Other then that I am content.

Recommended: Yes

I'm a return customer

Shopped around for a while but couldn't come up with better so I came back here and I'm very happy with my decision

Recommended: Yes

Better than others I've been to

Agents super helpful and fun, lockers super organized with real Philadelphia streets names, price better than most other storages.

Recommended: Yes

Good price. in philly. clean units.

Very good customer service. Very friendly. Good, clean location and units.

Recommended: Yes

Recommended: Yes

Clean safe friendly

Friendly and efficient people easy to get in and out of units are clean and safe

Recommended: Yes

Clean,secure and priced right!

Best price in my area..easy online payments...clean and secure...I like lol!

Recommended: Yes

They were really nice and the prices are reasonable.

They were really nice and the prices are reasonable.

Recommended: Yes

The customer service was outstanding. I had my son with me and the general manager and clerk where very warm and extremely helpful with him while I was signing paper work. The facility is super clean and it's very convenient to gain access into your storage unit.

Recommended: Yes

This was my first time renting a storage unit and I had a great experience. Millie was a great help!

Recommended: Yes

The staff was polite personable and professional in every time I visited the site the gentleman was cleaning something where are you would just smelling the offer you coffee just overall a good experience

Recommended: Yes

slum storage

First off 2 people that would there are just plain dishonest. Millie will lie through her teeth to get you to rent there. I was told that she would lock me into the rate for two years if I stay long term..... Yeah right. 6 months into it boom 1st increase.WITH NO NOTIFICATION. Now onto the idiot that is the Manager there all you hear from him for about 18 months is that they are working on fixing the leaks.. It's like a cave in the place on the lower level.... mold, slime cicles growing on the ceilings... how do they fix it???? Buckets.... who which the lovely class of people that rent there use for bathrooms. I have seen bowel movements in these buckets tgat stay there for weeks. Beware L&I have been notified and also the BBB.... crooked to the core.

Recommended: No

...reasonable pricing.

Was glad I found this storage facility, considering the cost for my monthly rent.

Recommended: Yes

Awesome staff, exceptional pricing and overall really pleasant experience

Great place to store your stuff. The staff was more than friendly and always available to help you. Unit was really easy for me to drive in, get whatever I needed, and go. I would highly recommend 21st Century Storage!

Recommended: Yes

Jacked up the price after a few months

Disintegrating ceiling makes a mess. Mandatory insurance not included in United price. Price nearly doubled after a few months. Very good service and friendly staff, however.

Recommended: No

The staff was very nice and polite

Recommended: Yes

I can't say enough good things about Millie during my recent encounter with this storage location. Millie was kind, patient and really addressed all of my needs. She knows customer service. I would send anyone I know who is interested in renting a unit to see Millie. Millie deserves all 5 stars!!!!

Recommended: Yes

Great move in. Very easy

Fantastic customer service. Clean, secure facility. I highly recommend! Leslie and Millie will take good care of you!

Recommended: Yes

My second unit

I come here for all my storage needs.

Recommended: Yes

great

the unit was great and easy to acces the people was woundful and i like the free coffe mugs i would rent from them again

Recommended: Yes

Great Customer service!

It was a little out of the way, but the price and service are great and the place is well run.

Recommended: Yes

Good people and outstanding service.

Recommended: Yes

Good experience, very helpful

Recommended: Yes

customer service was the best

The employees are very nice and knowledgeable about the company.

Recommended: Yes

Very helpful and friendly towards my kids. Paperwork was quick.

Recommended: Yes

Super friendly service, great prices, and state of the art facility

This is my first rental unit. The staff (especially Leslie) were helpful, knowledgeable, and friendly. Walked me through everything from the paperwork to how to use my circular key. There were some slight additional fees from the listed price, that weren't explained until after the contract was printed, but its minimal, and the prices are great, even with the mandatory insurance fee. Awesome facility!

Recommended: Yes

Recommended: Yes

Looks state of the art and secure.

Recommended: Yes

潇摯

Recommended: Yes

Recommended: Yes

Recommended: Yes

I was not confident with the supplied lock. I would like to have been able to use my own lock instead of the provided lock or in addition to the provided lock.

Recommended: Yes

Pleasant

Recommended: Yes

They were very friendly and accommodating. I found Leslie in customer service particularly helpful.

Recommended: Yes

Be sure your surefoot reservation has the correct date if you change reservation

Very secure facility. Staff very helpful. Units were clean and well lit. It is a distance from public transit in a horrible neighborhood.

Recommended: Yes

Took long to get paperwork done. But satisfied

Recommended: Yes

I really enjoyed the tour of the facility before I signed the papers. The knowledge of the agent was good and he was thorough and patient.

Recommended: Yes

Great service, nice unit

Recommended: Yes

Perfect first experience.

This was my first time renting a storage unit and the staff was so friendly and helpful. The place was very clean and well maintained. The whole property had great security. Pricing was very good.

Recommended: Yes

Greeeaaat A+++

Recommended: Yes

Great!

Recommended: Yes

easy as pie

I was pleasantly surprised after driving through a sketchy neighborhood to find this facility was clean, efficient and staffed by very friendly people. My unit was perfect. My only hope is I can remember how to lock and unlock my unit. The office hours are a bit limiting for me.

Recommended: Yes

Recommended: Yes

Facilities seemed very clean and secure. Staff was friendly and very helpful.

Recommended: Yes

It was good.

Recommended: Yes

totally excellent

Recommended: Yes

My experience at this facility was excellent. The staff were very pleasant to me the entire visit. One of the staff members Russell, walked me to my unit and helped me out with my things because I didn't have any help. He was very pleasant and patient with all of my silly questions and had an answer for everything. He even returned the cart when I was done with it. He really helped me to get over my stressful morning because he was so nice during my visit. I would definitely recommend this company to my friends and family!

Recommended: Yes

We were greeted and taken care of immediately by happy, energetic people. They went out of their way to ensure that all of our needs were met. I am very pleased with my experiences here, and will absolutely do business with this facility again if need be.

Recommended: Yes

For the price it's not bad..... but that's about it.

Recommended: No

Great customer service

The place is accessible and it has great customer service. Look no further, especially for long term storage facility (they have very good prices)

Recommended: Yes

So far, very good experience

Recommended: Yes

Fantastic customer service! I was surprised by the genuine friendliness during my visit. I was a little late so the employee stayed a little after closing to help me out. The location is a little far and isn't in the best neighborhood, but the facility feels safe.

Recommended: Yes

Low Price, Medium Quality Customer Service

Location is in a tired part of town. Location seems very secure though. Customer service is fairly good.

Recommended: Yes

The neighborhood was sketchy, so I was fearful pulling into the parking lot of this facility. However, once inside, 21st Century Storage was very safe and secure. The staff was incredibly helpful, even postponing their lunch break to help me finish up the paperwork and find my unit.

Recommended: Yes

Good service and nice facilities. Just really difficult to connect to the facility via centralized customer service phone line. And the location of the storage is not so great.

Recommended: Yes

Chris in Philly Rocks!

I had an exceptionally wonderful storage move in experience. It started with the excellent rate I secured on the internet. When I arrived in Philadelphia (3503 B Street) I was greeted by Chris who was thorough, patient professional and a spokesperson for the company. I felt comfortable asking any and all questions and seeking the storage unit that fulfilled my goals and expectations. I would highly recommend your facility and your staff: Chris and Adam to anyone!!! Thank you for making a potentially stressful situation a smooth one. I woke the next morning and was so completely satisfied with my interaction, transaction and most importantly my decision. Thank you!

Recommended: Yes

Great Service - Friendly Faces

From the moment I walked into the 21st Century Office - tired after a long day of packing up my truck and driving from Manhattan - I felt relieved and stress free. The incredible combination of professionalism and camaraderie shown by Mille and Russell put me at ease right away. I also particularly felt safe for my belongings in the storage units.

Recommended: Yes

Everything is great!

Recommended: Yes

After driving out to the facility ready to move in, they closed the office for over an hour without any prior notice because "they had to run to the bank" this was at 9:30AM when they opened at 9. After finally getting into the office, the lady was EXTREMELY rude and impolite. After explaining my frustration, she informed me that "she was pregnant and hadn't eaten anything all day...so she had problems too". This was after saying she was going to give me a discount but would not do so now since I kept asking her to "hurry up" which was not true. I simply asked her to be on my way as quickly as possible when she began ringing up the customer behind me instead of beginning my paper work. In addition to all of this, I never received as much as an apology. I'm appalled at the lack of customer service and will most likely moving to a different unit (not associated with spare foot) in the very near future.

Recommended: No

A MUST DO STORAGE UNIT

VERY VERY CHEAP RATES, DISCOUNT RATES OF A FREE MONTH VERY GREAT, STAFF IS VERY DOWN TO EARTH AND ARE REAL PEOPLE. GREAT DEALING WITH THEM.

Recommended: Yes

Only issue was the paperwork was in spanish. We live in the United States, and I have to have the employee translate? This should not happen; however, the employee was very friendly.

Recommended: Yes

very good.

Recommended: Yes

A dirty headache!

I moved in 2 days ago. I didn't go there before I booked it online b/c the reviews were so good. My hubby is upset about the neighborhood (ROUGH AREA) but I really don't care about that, and the bldg itself seems very secure. BUT: The sliding door that allows u access to ur row of units was inexplicably broken (a shock to the rep) so we had to keep propping the regular door open (which locks from the outside), & with the dolly blocking the only entrance/egress, you couldn't get by holding anything worthwhile. We would have held the door open with something else to keep the entry clear, EXCEPT, the ground was FILTHY with a dirty syringe, potato chip bag, and (I HOPE) potato chips that had been rained on and formed a mushy gross substance on the ground. Ergo, we didn't want ANYTHING to hit the ground and didn't even want to walk on it. The roller door was open right next to us, so I stepped in there to see if we could use it. Directly inside THAT door was a leftover chicken dinner from kfc. NO wonder there was a mouse trappy thing in my unit when he opened it. He said there is no pest problem, just a precaution. We had to keep this reservation, our old storage lease is up this week, but I was there 10 min and already looking to move to a new place. I am calling today to see if that area was cleaned and door fixed, that was such a hassle. To be very disappointed is an understatement. I don't understand these reviews, you are either employees are just lying for no reason. When I was signing up, a woman was complaining that her stuff was ruined by water damage. I asked about that, and the rep said I have no worries about that, i have climate control and she didn't. BUT, there is an area that leaks, and he says he won't rent those b/c of it, but other workers don't care and still rent them. WHY would u operate with units u know are leaky and ruin people's stuff? If I didn't have a Uhaul outside full of stuff, I would have walked away.

Recommended: No

Very secure building and friendly staff

Recommended: Yes

Recommended: Yes

Recommended: Yes

The sales person was a young gentleman who was excellent. He was very friendly, informative, and supportive as this was the first time we have needed to rent a storage unit. I would definitely contact him again and recommend this storage unit to others. It is great to work for a company who has employees who have this high level customer service. I would give him an A.

Recommended: Yes

Recommended: Yes

Great service and everything looked good!

I've just moved in, but this place seems like a bargain. Great staff, clean and secure. Thanks!

Recommended: Yes

An easy going atmosphere

Recommended: Yes

An A experience.

Recommended: Yes

Recommended: Yes

Nice Facility

Facility was clean and seems secure. My only complaint is the person giving us info talked so fast it was confusing. He also told me the 1st payment required and then without my consent charged 2 1/2 months on my card.

Recommended: Yes

Recommended: Yes

I appreciated how all my questions were answered and how they assured me I can come to then about anything

Recommended: Yes

The guys at 21st Century were great. They went over everything with us about the facility, ensuring that we received the best rate for our unit. It was almost closing time when we were moving our items into storage, but the gentleman there waited patiently after closing.

Recommended: Yes

Recommended: Yes

Amazing Discounts

The staff is awesome and nice and with the low prices that are affordable for me. I was able to pay A YEAR IN ADVANCE with another discount that was given to me by the manager. Superfiendly STAFF, AMAZING DISCOUNTS. BEST STORAGE PLACE EVER

Recommended: Yes

Quick, Easy, Clean

nothing else to say! The unit was even mopped with PineSol!

Recommended: Yes