Drew-Keli
Oct 03, 2021
Best service ever! So friendly ЁЯШК
Kelsey and Emily were so sweet and informative! IÔÇÖm very satisfied with my service ÔØñ´©Å
Recommended: Yes
Kenneth Shepard
Sep 04, 2021
The staff was polite and the space was very nice
I was impressed the place was clean the staff was polite
Recommended: Yes
Randall Ott
Feb 16, 2021
Manager Kelsey is the best!
I needed a place immediately and in the middle of a severe ice storm, Manager Kelsey came to my rescue. The facilities power was out, but as soon as it came on she called so I could deliver my item to the space. Very pleasant and accommodating even though she herself was going through her own troubles as a large tree had snapped branches which had broken her homes window.
Recommended: Yes
Edward Bulinski
Jul 07, 2020
Good people.
Good people.
Recommended: Yes
Ludmyla Panov
Jun 09, 2020
Easy process
Easy process. Friendly people
Recommended: Yes
John Slagle
Apr 11, 2020
Absolutely first rate customer service!
The manager/Agent, Kelsey was terrific! She escorted me to my storage area for my camper and by the time I had dropped the trailer and got back to the office she had everything ready to go. It was a quick in and out. LOVED IT! Thank you Kelsey!
Recommended: Yes
Ky
Jan 08, 2020
Answers wanted
The reimbursement for insurance when not needed was poorly handed. No reason behind the non refunding of money.
Recommended: No
Chris Brown
Dec 13, 2019
Great rates!
Great rates and friendly & hepful staff made process easy. Outdoor unit was clean and under cover that was great winter moving. They also had taller clothes boxes we couldn't find at Lowes or Staples.
Recommended: Yes
Emily
Jul 09, 2019
When choosing available units online
When choosing available units online, the minimum insurance and the one time set up fee are not indicated, so I ended up paying more than expected.
Recommended: Yes
Nancy Lynch
Jan 14, 2019
Very easy to get storage space.
So far, everything is great. I've only had the storage locker a day, but the process of getting it was very easy. I don't expect any problems to come up.
Recommended: Yes
Paul Franz
Oct 01, 2018
All is ok except price.
All is ok except price.
Recommended: Yes
William Eldredge
Sep 27, 2018
The receptionist was curtious and...
The receptionist was curtious and showed integrity. Loves her job? Took us by golf cart to show us which rv spaces were available n gave us our choice. Really nice and personable n professional. Glad we chose public storage. Was also at least $ 50.00 or more cheaper than anybody else.Thank you Public Storage you fit our rv needs. The Eldredges.
Recommended: Yes
Haley Saavedra
May 02, 2018
Awesome staff
Awesome staff, I have an overall great experience each time I use public storage and will keep coming back
Recommended: Yes
Matthew
Jan 15, 2018
Best place to rent from
I find public storage very loyal to there customers and willing to do what it takes to be able to rent from them very respectful customer service and very honest people in the office
Recommended: Yes
Mitch Cheselka
Oct 23, 2017
I was totally satisfied with Public Storage !!
I was totally satisfied with PS !!! Chelsea was professional, friendly and took the time to explain things to us. She didn't rush us and made us feel welcome !!!! A great experience !!!!! Thank you
Recommended: Yes
John DeJarnatt
Oct 09, 2017
Great place!
Despite being very busy, the woman in the office was very knowledgable and helpful. She had a lot to deal with, but did it quite efficiently. My storage/parking area was better than I expected. Great experience!
Recommended: Yes
Jennifer Claus
Sep 13, 2017
Very clean facility and staff was ...
Very clean facility and staff was really helpful and friendly.
Recommended: Yes
Charles Fong
Aug 08, 2017
Kelsey provided me with excellent service and pricing - I rented 2 units.
I am extremely pleased to have discovered this great storage site and highly recommend the Public Storage at Liberty Road to all. Thank you.
Recommended: Yes
Jay Prock
Jul 01, 2017
Kelsey and Kayelanni are awesome. They are extremely accommodating. The experience was great. They are friendly and helpful. I highly recommend this storage facility.
Recommended: Yes
Tyler Curtis
Apr 25, 2017
Wanted to let you know that the maps on ...
Wanted to let you know that the maps on the third floor do not have a "you are here at location marked". For a brand-new users like myself this information would be vital to not get lost in your facility like I did. Ty
Recommended: Yes
Janice Eiler
Apr 18, 2017
From the online reservation system to ...
From the online reservation system to the friendly staff and getting the storage space, it was a smooth, easy, organized process.
Recommended: Yes
Amy Brase
Mar 21, 2017
Great. Thank you!
Couldn't ask for more.
Recommended: Yes
Ariel Botta
Mar 03, 2017
I have had a storage unit here for over 3 years. When I had to move and put all my stuff from a 2 bedroom moble. They helped me get into a bigger storage unit on site with in the time frame that I had. Employee's are very friendly and have always worked with me if I called to inform them that I would be late with rent.
Recommended: Yes
Brianna Carmichael
Dec 16, 2016
Great company, and amazing staff!
Gladys was very friendly, and a great help! I have recommended this company and location to several friends and family members. I am very glad that I got my storage unit at the Liberty Road location!
Recommended: Yes
Nicholas Stovall
Nov 08, 2016
Great units great price
Really good units real cheap
Recommended: Yes
Sabina Ali Tishmack
Jul 20, 2015
It was ok
I looked at a few places and they were the only one that had the size I needed. But the ceiling of our unit has the insulation hanging out. Dude at the counter said I would not be charged. The coupon promotion they had did not apply because of it being the last one. Dont advertise the coupon if you are not going to give it to me. I wish the were open longer. The gate should close at 12am instead of 9 for those that dont get off until late. Office guy was a little rude. Lock was way too expensive and they madee buy it even though I had my own.
Recommended: Yes
Chris Russell
Jun 02, 2015
Expensive
To be honest I like the location and all of your security features. I like knowing that my stuff is pretty much safe. However, like many I'm sure the 10 by 10 I have is really expensive. I think a more reasonable price for sometime like I have would be closer to $90 bucks a month. I'm not a rich oerson and I am just trying to get by right now and I would appreciate it if I could get a little lower rate due to high inflation costs of everything in this world today. Even a good military discount would be outstanding for us Veterans who chose to use your faculty. That would be a good Marketing gig especially for those who just got out of Active Duty. Thank you for your time.
Recommended: Yes
Melissa Montigny
Dec 18, 2014
Great Job!
I did an online reservation and the associate at the storage unit on Liberty returned my call to set up my appointment even before I logged off the computer....very fast service. She was very helpful, polite and knowledgeable.....outstanding customer service! I vacated my unit yesterday, 12-17-14. When I went to check out the employee was out of the office so I was going to come back a little later to tell them I was all moved out. Ten minutes later I received a phone call from the employee stating she just completed a lock check and noticed that my lock was missing and that I had vacated the unit so she was going to check me out and to let her know if this information was not correct. I was amazed at how quickly she noticed I vacated and felt very reassured that they do regular checks of the facility. Outstanding service. Very happy and grateful that the employee followed up to make sure someone had not broken into my unit and that I did indeed vacate the unit. Great service....would use this location again in a heartbeat!
Recommended: Yes
John Monaghan
Aug 12, 2014
Trifecta of Perfection at Commercial St., Salem, OR location
Every time I have gone to my storage unit, I have received exceptional service, no matter who was behind the front desk. I have gone in there frustrated, flustered and calm and each time the ladies relate and treat me with dignity and respect. The safety of this location is also what drew me. Anytime I've been there and something was amiss, immediate attention was given to it. Five out of Five stars.
Recommended: Yes
Alison Withey
Feb 13, 2014
why do you keep trying to raise my rent when I pay you regularly over many years?!!?
Site is ok although not as clean as before, assistance in office is great, very personable. BUT WHY DOES PUBLIC STORAGE CONTINUALLY TRY TO RAISE MY RENT WHEN I PAY BY AUTOMATIC PAYMENT OVER MANY, MANY YEARS WITHOUT FAIL, without being late, without hassles.? It is so very annoying to have to call to readjust my rent all the time--why? I have had a space since 2009, and have down sized, and may find another place altogether because of this.
Recommended: Yes
