Storage King USA - 058 - Cleveland, OH - Johnston Rd

So far so good

The storage unit rental process was seamless and the unit itself was good upon move in. I am hopeful that it will continue to be a positive experience moving forward.

Recommended: Yes

Please donﾃ｢竄ｬ邃｢t force a summary.

Please donﾃ｢竄ｬ邃｢t force a review. Itﾃ｢竄ｬ邃｢s irritating. Iﾃ｢竄ｬ邃｢ve already given a score.

Recommended: Yes

Everything was great, the young lady who assisted me was great!

They are so much better than the last one!

Recommended: Yes

Pretty unique setup if u ask me….

I appreciate the time and effort that was put in for me to receive a storage after payment and completion of documentation so yes I would recommend this storage to family and friends… so far so good..

Recommended: Yes

Customer service great and helpful

Hall ways have had trash in their since I first viewed my unit 30 days ago second floor stairwell tires and overflowing garbage can and the door to the building doesnﾃ｢竄ｬ邃｢t stay closed but storage unit was clean

Recommended: Yes

Great Customer service.

Great customer service& pricing.Thank you for your help.

Recommended: Yes

Insurance is a little pricey!

My unit was not cleaned when I moved into it. Otherwise it is a nice small unit.

Recommended: Yes

Monthly insurance is a little pricey!

It seems to be a nice storage facility. They should get/fix a couple of their carts. Otherwise itﾃ｢竄ｬ邃｢s a nice facility.

Recommended: Yes

Solid choice

The woman at the desk that day was great with the service and already expecting me. The process was quick and easy and i definitely appreciate her making a rough time in my life a lil easier to get through.

Recommended: Yes

Decently priced, well kept, kind of out of the way

It's a little out of the way of like everything in Cleveland but it's clean and gated and I was able to do everything pretty easily. Would reccomend.

Recommended: Yes

Associate was helpful

Associate had good customer service and made the process easy

Recommended: Yes

Elevator not working and lights not working.

Elevator was not working on day I planned to move in and had already rented a insulation truck. Motion activated senors not working on several aisles…including mine and the stairwell. Had to carry a 20ft truckload of my stuff up dark stairs to an unlit storage area. None of my calls or emails were acknowledged or responded to.

Recommended: No

Clerk extremely helpful and the location is convenient with great access.

I would recommend this facility to friends and family.

Recommended: Yes

nice places and Reasonable price

Nice environment , clean and real friendly people I love it

Recommended: Yes

Very convenient good service clean place

Customer service was very nice is very clean and very convenient area easy to access my things thank you very much

Recommended: Yes

Recommendable

Staff was awesome . Like the cleanliness

Recommended: Yes

Good afternoon this my first time used a storage locker

So far everything is good thank you,and respectful thank you!Г°ЕёЛњЖ’

Recommended: Yes

First time in this place, good right now ﾃｰﾅｸ邃｢ﾂ湘ｰﾅｸﾂ渉ｻ

Praying things work out smoothly

Recommended: Yes

Impressive customer service and security

We recently rented a storage unit and were very impressed by the customer service of the on site assistant manager, as well as by the security system. Each unit is associated with a unnique entry/exit code so the system appears to track who is coming and going. In addition, the representative who helped us was thoughtful and efficient and anticipated our needs multiple times.

Recommended: Yes

Very good experience

I am already recommending the facility. The customer service is awesome the storage facility and units are very clean. Access is very easy and safe! Thank you

Recommended: Yes

Professional

Competitive pricing along with cleanliness

Recommended: Yes

Excellent Service

The 2 young ladies in the office was very helpful. I am so sorry that I didn't get their names. But my family was having a crisis and I didn't want to even deal with the storage process. The lady that help me was very through and made the process seamless. The grounds and the storage building was really clean and looked well kept. I would have to give a bad review it would be on the lock for the storage their charge was $18.00 and I was able to get one from Uhaul for $8.00. This was definitely not a deal breaker and didn't sway my decision at all. Great rate and employees Storage King.

Recommended: Yes

easy to reserve the unit we needed.

Terrific move in. Agent was friendly and courteous.

Recommended: Yes

Not as advertised

I would give all 5s but it was 4’6” x 9’ instead of 5’ x 10’ and did not inform there would be tax and insurance added. So I paid an awful lot for a small space.

Recommended: Yes

Easy simple affordable

Great staff. Easy to talk to very very helpful. Only issue I can think of It might be the cylinder locks. They're not easily obtainable At decent prices.

Recommended: Yes

Very warm and knowledgeable staff!

The staff was helpful, knowledgeable and made sure I understood all policies and protocols prior to signing. Reservation online was simple and registration on site took less than 15 minutes. Thanks!

Recommended: Yes

Great Check-in

Easy check-in and an overall good experience

Recommended: Yes

Great storage great price great service!

Jamia was great help and let me know everything I needed to know to make sure I was well educated on everything about my storage unit. Her customer service skills were top tier and I appreciate everything that she did!

Recommended: Yes

So far, so good.

The rental process was efficient and smooth.

Recommended: Yes

Professional Front Office Representative

Outstanding service front the front office Rep. Answer all my questions very professional and knowledgeable. She really step me at ease with all my concerns about storage of my belongs.

Recommended: Yes

Very accommodating. Facility is a nice, clean facility.

Very accommodating. Facility is a nice, clean facility.

Recommended: Yes