Michael Barr
Mar 14, 2025
Great space, good location
Customer service very helpful. Nice space and good price. On autopay. Convenient to use.
Recommended: Yes
Shiloh shackles
Mar 29, 2024
Good place
Very big and spacious lot to move around trucks! Love it.
Recommended: Yes
James
Oct 10, 2023
Excellent service
The site manager went above and beyond to accommodate my needs and find the unit I was looking for. She also went and got a move in cart for me to put my stuff on. She wasn't aware at the time that I'm partially handicapped and don't walk very well at times ( I have good days and bad days with it). Thank you!
Recommended: Yes
Becky
Jun 18, 2023
I was so disappointed in the customer service.
I signed up online, but I needed a little help just to be sure I did it all correctly. That gentleman was nice, but I was under the impression that I was able to get the special deal that was going on for the units. The next thing that happened was I was billed for multiple units. When I called twice to inquire about this, my calls were not returned. I arrived at the storage facility at 2:46 pm after driving 4 hours, and the office door was locked. I knocked on the door and a few minutes later a lady answered the door. She was not in a very good mood it seemed . I asked if I could use the restroom because I had been driving for hours and the moving truck would soon be at the facility. I was told no and to go down the road to a gas station. I asked about the special that was going on and she told me my unit couldnﾃ｢竄ｬ邃｢t have it. My experience with public storage has been horrible. On the flip side Two Men and a Truck moved my things, and I canﾃ｢竄ｬ邃｢t say enough good about them. They were kind, attentive, helpful, and professional. What a contrast in the two companies!!
Recommended: No
Chris Pollock
Apr 03, 2023
Nice facility
Quick and easy experience in a convenient location.
Recommended: Yes
Gloria Manu
Mar 15, 2023
Very Respectful, Knowledgeable and Lovely
I met this lady over there and she's a very very good person and her name is Jasmine and I wish everyone is like her, very knowledgeable, respectful, make you feel comfortable and she helped me so much while I was there through out entire time.
Recommended: Yes
Paige Craig
Feb 10, 2023
Good enough
Employee was efficient in getting the paperwork done. Had to be extremely close to receiving unit to get gate to open.
Recommended: Yes
William Gilmore
Nov 17, 2022
Great!!
The young lady behind the desk was very helpful with directions getting to the unit.
Recommended: Yes
Emmanuel Dossous
Apr 20, 2021
It was simple.
The facility was very clean and the access was easy.
Recommended: Yes
darryl
Sep 16, 2020
Really great service
Great service!!!!!!!!!!!!!!!!!
Recommended: Yes
Laveina Favors
Aug 04, 2020
Great person he was very nice and...
Great person he was very nice and helpful
Recommended: Yes
Tonya
May 21, 2020
Nice clean storage unit
Location is great n unit was clean
Recommended: Yes
Samantha
Apr 23, 2020
Staff kind and courteous very satisfied
I'm very satisfied with public storage. I just did not realize it was going to cost 80 my first day as well as the $15 extra for the insurance. Besides that I give it a 5 stars.
Recommended: Yes
Wayne
Apr 08, 2020
Very nice facility!
The facility was clean the attendant was very professional and helpful and the pricing is greal!
Recommended: Yes
Linda
Mar 12, 2020
Overall satisfaction
I would certainly recommend this storage co., service was great!
Recommended: Yes
Michael
Mar 08, 2020
A great experience
Friendly and very helpful and insightful manager all around great experience
Recommended: Yes
Greg Piper
Jan 09, 2020
Good service and
Good service and quickly through the processes
Recommended: Yes
David Levesque
Jan 04, 2020
Good But Don't Bring a Lock
We got a good deal on a 5x10 climate controlled unit but there are a couple of surprises waiting for you. the first month for a dollar is nice but they hit you with a $24 admin fee. Then, even though I brought a really nice lock with us, We were told that it's mandatory that we buy their $20 lock. Regular locks don't fit their special lock inserts. It wouldn't be so bad if they would tell you this up front. The gentleman working there is very pleasant and helpful. The price of the 5x10 cannot be beat and the facility is clean.
Recommended: Yes
Anonymous
Sep 14, 2019
Good service/ bugs in units
Daric was nice and helpful. Easy to get into the unit, although I was never informed that I MUST buy a special lock for the unit.
Went to put my stuff in the unit, and there's a big roach running around. Not too happy about having bugs in my stuff.
Recommended: Yes
James Wagoner
Aug 06, 2019
Katheryn was friendly and polite
Katheryn was friendly and polite. She made my visit a very good experience
Recommended: Yes
Erin S.
Jan 09, 2019
Juanita and staff are outstanding
Juanita and staff are outstanding. The facility is clean, the units are nice and not beaten up inside. We had rented from here in the past and have utilized a couple of other facilities, but this is by far the best; so we are back. Trust me this is one of the best on the east/south east side of town.
Recommended: Yes
Tamika Thomas
Jul 25, 2018
My experience was very pleasurable
My experience was very pleasurable. The lady that helped me was very personable, friendly and thorough in explaining everything to me.
Recommended: Yes
Terena Howard
Jul 05, 2018
Darin gave me 5 star service at 5275 Gender Rd
I was given 5 star customer service on Sunday at the 5275 Gender Rd location by Mr. Darin.
Recommended: Yes
Lisa
Jun 12, 2018
Very Friendly and professional they go...
Very Friendly and professional they go out of their way to help you and make you very comfortable
Recommended: Yes
Steve Trufant
Apr 02, 2018
Good place to store your stuff.
Friendly manager, clean grounds and priced well compared to others.
Recommended: Yes
Corey Washington
Jan 03, 2018
Great Customer Service
Flo was really wonderful and help to me. She was pleasant and very funny! That is a quality that has been lacking in customer service throughout the Columbus area in my opinion! It is already disturbing for the reasoning of me renting a storage to begin with. But Flo made my day with her smile :) Oh and my space was clean ;)
Recommended: Yes
eric graveline
Aug 09, 2017
Exceptional service. Juanita was knowledgeable and quick to process my paperwork. Great business.
Recommended: Yes
Russell Benedict
Jul 13, 2017
Juanita was nothing short of amazing
Juanita was nothing short of amazing, after listening to us she made recommendations on a different unit. She took the time to hear our concerns and needs. Her customer service standards exceed the industry standard. I highly recommend Public Storage for your storage needs.
Recommended: Yes
Russell Benedict
Jul 07, 2017
Juanita was nothing short of amazing, she was very polite, understanding and went above and beyond our expectations. I highly recommend Public Storage.
Recommended: Yes
Durail Colvin
Jul 07, 2017
Juanita was the best! She was so friendly and polite, we're very happy to have been acquainted with her!!! We'll be public service customers for a long time because of her!
Recommended: Yes
Stephanie Amaba
Jun 12, 2017
The prices are a little high
The prices are a little high, otherwise good customer service and great area for storage.
Recommended: Yes
Amy Naus
Jun 06, 2017
Everyone was great!
Everyone was great!
Recommended: Yes
Andie Topping
Jun 06, 2017
Juanita is a very friendly and knowledgeable person. She was n absolute joy to work with. Hey clean facility as well.
Recommended: Yes
Shawn Mccoy
May 31, 2017
Best customer service manager was ...
Best customer service manager was really nice and professional...
Recommended: Yes
Nicholas Bare
May 01, 2017
Juanita was polite, very nice and helpful. Answered all of my questions. I would recommend this location to others.
Recommended: Yes
Amy
Feb 03, 2017
Smooth and easy
It was fast, easy, clean and reasonably priced!
Recommended: Yes
Lavonne Jones
Oct 18, 2016
Trustworthly Storge
I have been doing business with public storage for over 10 years now. I have always received excellent customer services. I would recommend renting from public storage to family, friends, and the general public.
Recommended: Yes
Shawn Richmond
Jun 08, 2016
Painless
I walked into the office, ask to see a few units, signed my lease, and went about the rest of my day in less than :30mins.
Recommended: Yes
Mike W
Jun 01, 2016
Very well-run facility, with very courteous staff!
My wife and I rented a small climate-controlled unit to help move some belongings out of the home we're trying to sell, while we wait to close on our new house. Victoria, the employee that greeted me, was very friendly, and did a great job of making sure I got the right-sized unit for what we needed to store. I really appreciated that she drove me out to see the unit and answer any questions before I completed the application paperwork. I'd definitely recommend this Public Storage location to anyone in the Canal Winchester area looking for a place to de-clutter their homes!
Recommended: Yes
Samantha
Apr 20, 2016
Great employees, great first time experience!
Go over what your putting in your storage unit with knowlegable employee to ensure you get the right size unit .
Recommended: Yes
