Daniel R
Mar 14, 2026
Thanks for making a tough day easier! :)
Online reservation process was smooth and transparent. When I arrived, the guidelines were clearly outlined and it took no time at all to get into the unit. The storage locker itself was very clean, comfortable temperature, and excellent size for the asking price. The staff onsite was very helpful with facilitating the load-in from my vehicle. Shoutout Tamara, Viola, and Christina for all your patience and assistance. Each time I've visited so far, they and the rest of the staff have been nothing but kind and gracious, and I'm very grateful.
Recommended: Yes
Tracey
May 06, 2025
Would definitely recommend!
I recently stored my belongings at the Brooklyn location (269 Gold Street) for about a month and I had a seamless experience. The staff, particularly Nate, Viola, and Christina, were super polite, friendly, and helpful. Accessing the unit was straightforward, and getting in and out went smoothly.
Don't forget to pack your patience. Parking is available but only 3 spots and the elevator took a bit of getting used to, but once we figured it out, it was a breeze. Both moving in and moving out were issue-free, which was a huge relief.
Overall, I'd highly recommend this storage facility for its excellent customer service and hassle-free experience. Kudos to the team!
Recommended: Yes
Gayle Littrell
Apr 22, 2022
Easy to maneuver.
The office was very helpful and efficient. The facility was easy to check in, unload, and find our unit. Coming from a somewhat country setting to downtown Brooklyn was intimidating and we were nervous about using a storage unit. This place made it simple and easy. It was a great relief as we pulled away, knowing how easy it had been.
Thank you.
Recommended: Yes
Margarita Martinez
Oct 12, 2020
Great place
Great place. Storage is prefect. Great customer care.
Recommended: Yes
Maliek Sterrett
Jan 19, 2019
I recieved excellent service when...
I recieved excellent service when coming to buy my storage space.
Recommended: Yes
Christian Medice
Oct 05, 2017
I went here at least 5 times buying supplies for a big move. Nakia and Katiria were EXTREMELY helpful and nice. I would drive from east village all the way to downtown Brooklyn just to buy my supplies there. Amazing customer service.
Recommended: Yes
Sandra Fernandez-Rankin
Oct 03, 2017
Rae was very professional and courteous. Made the process quick and painless . Thanks!
Recommended: Yes
Bengt Bix Biederbeck
Sep 07, 2017
Nakia was most helpful with making my transfer between existing and new storage unit smooth and easy, and had fantastiv patience with all my weird questions. I highly recommend her for her friendliness, and professional manner!
Recommended: Yes
mike kim
Aug 31, 2017
Great space and excellent customer service. Staff at this location are awesome! Rae and Nakia were the ones who helped me and they were extremely helpful and friendly. Definitely the goto storage unit in the area.
Recommended: Yes
Cristina Panting
Jun 26, 2017
Great customer service. Diamond and her co-worker the day I came were very helpful and friendly. Moreover, they were really resourceful in helping me with the moving boxes I purchased. Keep up the good work ladies!
Recommended: Yes
Daniel H
Nov 29, 2016
Amazing customer service
I work at a luxury hotel, and was very impressed with the service I received from Krystal at the Gold Street location. You are very lucky to have her.
Recommended: Yes
Annie Kollock
Jul 27, 2016
Lost my Storage Virginity to the Best :)
This is the first time I've ever needed to use a Storage Facility and I gotta say I was pleasantly surprised. Adriana was the property manager on duty and she was very professional, patient, and helpful. I was so impressed I sent a e-mail giving her a review and I also posted a glowing review on Yelp. I depend on it for most of my searches.
Recommended: Yes
Charles F.
Sep 09, 2015
Courteous, helpful staff, clean secure location
This is my second unit I have rented from Public Storage at this location. The staff have in every instance been helpful and courteous. Location is clean, well maintained and secure. I would not hesitate to recommend this storage facility to anyone.
Recommended: Yes
Estrella Pereira
Sep 16, 2014
Great service
Great service-day of move-in and throughout the 2 months I was there!
Recommended: Yes
Sonya R.
Mar 05, 2014
NEVER DISAPPOINTED !!
Betsy and the entire crew are always helpful and professional. There's a great deli next door if you get hungry while you're working. Paid parking right across the street. Thank-you Betsy for all your assistance !!! Public Storage of Gold st. Brooklyn is lucky to have such a dedicated employee. Gratefully Yours, Stephen. & Sonya R.
Recommended: Yes
