Public Storage - Greensboro - 3010 Electra Drive

no elevator service, steep stairways

Neighborhood, no elevator service, steep stairs, not feasible for climate controlled units. Less expensive, you get what you pay for.

Recommended: No

Nice facility.

The customer service was nice and the space was clean.

Recommended: Yes

Thank you for employing great help.

Julie is an great asset to the company. She is always so attentive to her customers. I often stop in to say hello,she makes sure she takes care of my concerns. You are blessed to have a hard worker.

Recommended: Yes

Pleased with assistance received.

The person I worked with to reserve this space was extremely helpful, pro-active. Did what they said they would do. I comment them. Distinguished themselves. Deserve recognition

Recommended: Yes

Good value

Parking spaces need to be labeled

Recommended: Yes

Austin was the best

I received more kindness and hospitality during what I thought would be a difficult transition during an interesting juncture in my life than I have in the 5 years of leasing through my previous apartment complex. This experience reminded me that I deserve the best, lessons often come from unexpected experiences. Thanks Austin for your kindness and all the ways you helped. From your call to introduce yourself, getting me set up, and keys your service was outstanding. Thank you.

Recommended: Yes

潇摯

Easy process to reserve and move in.

Recommended: Yes

Nice Unit

Made sure I got what I needed. Had to cancel a reservation and they made the cancellation easy.

Recommended: Yes

If youﾃ｢竄ｬ邃｢re looking to get something quick

Great facility, they respond very quickly

Recommended: Yes

Honestly Speaking

Let me begin with that I do appreciate the services you provide. I would have never expected that my life events would lead to needing your services. The process of reserving and check in online are easy and efficient for someone with a busy schedule. Honestly speaking, I nearly walked out the Electra Drive location without finalizing the rental. When I walked in, I was not greeted verbally or with eye contact. I stated I was there for a reservation and to view the unit. Almost immediately the manager addresses me about a unit that I didn't reserve, the fact that it was only accessible by stairs because the elevator was out and no idea when it would be fixed, so if I agree to rent it I also agree to having to move my things in via the stairs. The whole time without any eye contact or taking to time to verify who I was. This was the point I began to turn on my heels and walk out. So I decided to clarify which unit I reserved to make sure it was still available. They then "loosened up" and interacted better with me. In the end I rented the unit because it fit my needs. However, I realized a few items regarding the unit that I wanted to address, but because of my experience, I am unsure on how to proceed. I rented a 5x20 outside unit that has a standard entry door. When I returned to bring some items, I realized the doorknob is not secure. It appears at some point prior to me renting this unit, someone tried to break into the unit. The cylinder covering the hole where the inside handle would be has a gap, which allows anyone to look inside the unit. Which leads me to the latch attached to the frame and door that is to secure the unit. It's not sturdy and looks like a quick fix instead of a proper installation. In addition to this, the door is severely weathered. More paint is off than on the door, which over time can reduce the integrity of the door. It looks absolutely horrible. When I first saw it, I thought it was just rust from the weather conditions, because my focus was on the size of the unit. I drove around the property to view the other doors and all others were in pristine condition. Grant it, these are items I should have noticed upon inspection and I'm not faulting you with what I didn't see at the time. However, I am bringing it to your attention now. As of today I have yet to move my things into this unit because of these concerns. I believe it is your policy for renters not to change any physical aspects of the unit. I'm grateful for this survey to voice my concerns and experience. What happens at this point will determine whether I continue to rent this unit.

Recommended: Yes

Price is reasonable

Price is reasonable, very helpful and courteous staff. Convenient locations and hours of operation are good. Well lit,clean units and very secure. Very happy to do business with this company

Recommended: Yes

Great Customer Service

Two minutes after I made my reservation online, my phone rang. The young lady was very pleasant and professional. I went to see the space that day and I immediately, rented it! Based on price and customer service! I will recommend this PS Storage Location to anyone! 5 stars!

Recommended: Yes

There great

My experience was great I got set up very easily everything explained I would refer anyone to public storage

Recommended: Yes

The girl that helped me was very nice and helped me chose the right unit for my stuff! Thanks!

Recommended: Yes

The rates are good and the facilities appear well maintained.

Recommended: Yes

It's storage but they force you to get insurance which sucks. It's very musty and hard to drive around the facility... If you have a need to store super nice stuff I'd recommend somewhere else.

Recommended: Yes

Came down to the property today and Tierra was out cleaning the property she always has it so clean and nice for customers when we come down. I appreciate it!

Recommended: Yes

Tierra is a sweet young lady and she always keeps the property up i really enjoy storing my stuff here.

Recommended: Yes

Great

They are great

Recommended: Yes

wonderful

wonderful place to get a storage from very reasonable should get the word out about the storage located in Greensboro off of electra drive

Recommended: Yes