Public Storage - Burnsville - 2000 Old County Rd, 34th Place

Awesome customer service

Awesome customer service from staff.

Recommended: Yes

Staff was friendly

Staff was very friendly and explained all the rules.

Recommended: Yes

Rental space as described, facility is not secure!

Upon arrival to the public storage facility I found to my surprise the security gate completely missing and the facility unsecure. The storage space is as described and the clean. The roll up door is rusted out on the lower right corner and is difficult to open. I arrived at the facility at 4:00 p.m. on a Tuesday and there was no representative in the office to speak to about the security situation and the worn out door. I am afraid to put my car into the storage facility to store for the winter because of the unsecure facility. Please contact me ASAP on when this facility will be secure so I can put my car into storage for the winter. Gregory Johnson 952-237-0151.

Recommended: Yes

The gate doesnﾃ｢竄ｬ邃｢t open when leaving

Itﾃ｢竄ｬ邃｢s a Trashy place not recommended

Recommended: No

Accessible outside storage cleany and nice

Accessible outside storage clean and nice

Recommended: Yes

Great unit, very clean, organized and easy access.

I think this unit has a great location, ease of use as well as an app to open the gate during cold days. Price is very competitive too.

Recommended: Yes

It was great. Management was helpful

Very nice experience. I liked it a lot.

Recommended: Yes

In 25 years 7 states, BEST on all levels

What makes THIS location the best? Alex, who has lived on the property in his apartment for years ( hence BEST security). We have been here since 2007, and now have 3 thirty foot deep thirteen foot high units. Alex takes great pride in providing outstanding customer service, immaculate structure facilities, very well trained staff. He is also decent, HONEST Fair, and has been a true joy to work with all these years. You name the horror story in those 6 other states and we have experienced them. HENCE... we appreciate Alex. The main reason we are HERE!

Recommended: Yes

very good

very good 99999999 99999998 good good

Recommended: Yes

Units weren't available for us and they couldn't find original reservation

They didn't have the original unit we needed so smaller unit is what we got as they couldn't find the original reservation but overall customer service is good

Recommended: Yes

Nice for the price

Nice for the price

Recommended: Yes

He is very kind!

He is very kind, and I want to recommend to my friends!

Recommended: Yes

Gate issues on first use

The set up and introduction with Joanna were great. She was informative and helpful, thourough at her job and personable. The incident tonight does not reflect on her customer service. The first night being tonight that I planned to take 2 fully loaded vehicles to my unit were not acceptable. I arrived and woman ahead of us stated she wasn't able to get into the gate. Said she tried calling and went to Joanna's voicemail. I informed her the office was closed at 6. I tried the gate as well and it didn't open. The key pad was dated 5/18/19 10:45pm and that struck us both odd. The inside gate code box was dated 5/20/19 with time 6:25 and was accurate. I called and left Joanna a message as it rang but no answer and no follow up call to my message. To say I was disappointed is an understatement as this being my first experience with my purchased unit. And preparing to unload 2 vehicles wasting both of our time to come and utilize the unit. The other woman was just as disappointed. I hope this is resolved and compensated in a timely fashion to continue to utilize this brand new contract with your company and not a leave a great first impression.

Recommended: Yes

Joann who I believe is the on sight...

Joann who I believe is the on sight manager is absolutely wonderful. She got me set up with a storage unit and explained the details and policies. I would have given it 5 stars but the unit that held the belongings that I purchased from a previous customer was a problem. The track was rusted and loose and when it was open the door came off the track and we were told there was nothing they could do to fix it at that time and could possibly get someone to come the following day which meant all the belonging would be available for anyone to take. We the customers worked on it for over an hour to make it possible to close and attach the lock back on it.

Recommended: Yes

Excellent service with great prices

Excellent service with great prices

Recommended: Yes

Easy to make reservations great staff

Easy to make reservations

Recommended: Yes

Had a great experience there. Jessica went over everything with me. She is so friendly i would definitely recommend this place

Recommended: Yes

Hi im shelia and the moment i meet lauri i felt at home. She assured me that all of my belongings would be safe she did a walk-through with me to show me many of the other units it was a very pleasurable experience Laurie is great

Recommended: Yes

Lauri was so helpful and answered all the questions we asked. made it easy to sigh up and know our things are protected thanks Judy Doble

Recommended: Yes

Friendly staff that has been nothing but exceedingly accommodating every time I need them for anything. When i signed up they even recommend that i do it online to dave myself some money. A great place for your storage needs.

Recommended: Yes

Supportive and helpful

I had a 10 by 15 unit, but not occupied yet and the agent help me switch to a 10 by 20 unit which turned out to be a much better fit. She was cooperative and quickly solved my problem.

Recommended: Yes

Great service

Great service

Recommended: Yes

Laurie was wonderful with all the ...

Laurie was wonderful with all the changes in plans we had. Would recommend Public Storage to anyone looking for storage.

Recommended: Yes

I would like to give this place a 5 stars! Lauri was so awesome! I originally asked for a 20x10 storage unit, but as soon as I informed her I only needed the storage unit for a month, she immediately told me she could get me into a 30x10 storage unit for less money due to a special they had going on. Lauri was so friendly and helpful and I can't thank her enough for making the process so simple and for saving me money! I would highly recommend this place to anyone! I also want to mention the lady working at the Savage Public Storage location was extremely helpful as well.

Recommended: Yes

I would highly recommend Public Storage ...

I would highly recommend Public Storage as they were so helpful and I have never used public storage before so they explained everything very clearly. I will suggest them to my friends and family

Recommended: Yes

Prices are very high compared to competitors.

They suck you in with the $1 special that isn't really a dollar after administration fees and lock purchase and non optional insurance.. but after that prices sky rocket and I wish I had looked around first before committing.

Recommended: Yes

Burnsville, MN

THIS LOCATION IS AWESOME! The property manager had a lot of patience with me showing me different options that I could afford. She was great!!!

Recommended: Yes

Two thumbs up!

Its a very clean environment very friendly and works are always on the JOB! Prices meets my budget that I can afford.

Recommended: Yes

Good Service

Your on site staff is great, friendly, knowledgable, keeps the property clean and orderly. Lauri made the rental sign up process very easy and not at all rushed. Thanks for having such great staff

Recommended: Yes