Graham Compton
Nov 10, 2025
Simple process and helpful customer service
Needed storage in a short timeframe. Process was simple with lots of options and got a great price. Move in went very easily and all paperwork was completed online.
Recommended: Yes
D.B. Brown
Sep 05, 2025
Pleased with the process.
Would definitely use Sparefoot and Public storage again.
Recommended: Yes
Kyle
Aug 15, 2025
Good experience
On my move in day I was wondering how the process worked. I called customer service and got an AI which did not help at all. Figured it out in the end and the process was very simple.
Recommended: Yes
Richard Hunt
Jul 08, 2024
Simone was great
Simone drove from a different location( Chicago road ) to get us settled in the location
Recommended: Yes
CA
Sep 11, 2022
simple and gracious process
It was easy to obtain the unit I needed and the manager was very helpful -and very nice
Recommended: Yes
Patricia Gold
May 03, 2022
Good experience.
Friendly staff and easy to use app!!
Recommended: Yes
Arthur Marshall
Mar 22, 2022
Fast and easy
Did the check in online. The app is awesome
Recommended: Yes
Bonnie Mandelbaum
Feb 14, 2022
Great experience
Terri is super nice and helpful. Had a good experience with paperwork. Was quick and easy. Only annoying part was that you need their specific lock. And the size of the unit I need, has two doors so I had to buy two locks. Other than that, it was great.
Recommended: Yes
Vaughn Tomlin
Feb 13, 2022
Quick Service
Quick service. Clean spot to park my Rig. Really appreciate the timeliness.
Recommended: Yes
Stephen Boles
Nov 17, 2021
CEO/Owner
Customer service was outstanding
Recommended: Yes
Jan S.
Sep 23, 2019
The staff has been great
The staff has been great, the units are clean and security is good. My only issue is that the sign facing the street is not lit, and when it is dark your location can be hard to spot. Why not light the sign? It would be easier to locate you.
Recommended: Yes
Michael Bobbitt
Nov 28, 2018
Other than the person apparently living...
Other than the person apparently living in one of the units (313 I believe) I had a perfect experience. The office people were very friendly and helpful.
Recommended: Yes
Adam Buck
Jul 23, 2018
We have had a great experience with...
We have had a great experience with this facility and with Teri and Antoinette. I will recommend to others.
Recommended: Yes
Aaron Hurst
Aug 22, 2017
Very very friendly. Great storage facility. Simone and Teri are the best!
Recommended: Yes
Aaron Miller
Aug 06, 2017
The storage facility itself is decent. The only issues I had was with the staff. I reserved a unit online through their website. Was constantly getting phone calls about moving in and signing the paperwork, even though my Move-In date that I selected online wasn't for another 4 days. Just to keep them from calling me 3 times a day, went in to sign paper work, which then started my lease on that day. While signing paper work, Michelle was giving me options for their rental insurance. She told me that I had to go with their company for the insurance, when I asked if I had to go through them. Ended up canceling it a week later when I was told by my Insurance Agent that the storage unit was already covered in my current Insurance Plan.
Like I said, the property was decent, and had ok units. Would of given 5 stars if it wasn't for the pushy staff.
Recommended: Yes
Dean Skewes
Jul 22, 2017
This place is great! We've been here several years and have always been very happy. The staff Teri and Simone were super helpful in getting us going on additional larger units. Having these additional units during this frenzied pace has helped us to increase profits and having the security in place gives us confidence to leave all our stuff here. We have rented other storage units in the past and this location far exceeds the service we had at other units. Again Teri and SImone made our transition into the larger units ultra smooth. I would recommend this location to anyone for their personal or business needs. Thanks so much!
Recommended: Yes
phillip bazzo
Jul 02, 2017
Teri and Michelle were very helpful by contacting my daughter to confirm that I was her father and getting from my daughter sufficient information to allow me to address my daughter's late payment. Note: PUBLIC STORAGE NO LONGER ALLOWS UNITS TO BE TRANSFERRED. Teri and Michelle are second to none in helpfulness
Recommended: Yes
JV
May 31, 2017
Great and helpful staff.
Great and helpful staff.
Recommended: Yes
Stacey M
Feb 19, 2017
In the area we have 10 self-storage facilities. All of the facilities seem clean, safe and secure & each place is priced within a few dollars per month of one another. After researching my options online and contacting multiple places I found that the level of customer service was the only thing that set one place apart from the rest. My decision to choose the place was easy. They have an awesome staff that consistently provides amazing customer service!!
Thank you to Michelle who recently stayed after hours on a Sunday to assist me. She could have told me to come back on Monday during business hours but instead she insisted on staying to help me right then and she had the best attitude! It's rare to find people that actually do go above and beyond to take care of each customer.
Store your stuff here!! They really are the best!
Recommended: Yes
Brian Depottey
Jun 28, 2016
Great Experience
It was a great experience our sale rep was great to deal with over the phone and our local manager Angelica made the process easy.
Recommended: Yes
Darlene Griffin
Jul 28, 2015
Excellent
Samantha was extremely helpful. Units are good size, clean and dry. Very efficient facility. Good access to storage units as well
Recommended: Yes
Catherine Mackillop
May 07, 2014
Great customer service, great location, great facilities!
I was very impressed by the customer services of Public Storage. Terri at the Troy location was more than helpful and gave me a good feeling about storing my valuables at her facility. I originally registered online and Terri completed the process for me. I would highly recommend your company to others.
Recommended: Yes
