Karen Nestor
Dec 18, 2020
The person working was very helpful and...
The person working was very helpful and informative it was a pleasant experience thanks
Recommended: Yes
Virginia
Jun 09, 2020
Personnel were very friendly
Personnel were very friendly, polite and informative. When I question something they said, they responded in a polite tone, so I did not feel I was asking something stupid.
You want me to give a true response no problem, but have to read a bunch of terms and agreement for you to post, seriously, not reading all the gobble de guek!!! You want the opinion
Recommended: Yes
Mark Turrini
May 10, 2020
Staff Member Nancy - Wonderful.
I will only be using the storage unit for 2-3 months. So when we went looking for one this was actually the closes one to our home. When I arrived I was greeted by Nancy. She is a very thoughtful professional person. She explain all the options, and the must have lists with me. Everything she presented was clear & even clarified with me. I hope that Public Storage knows that she is a great team member. The reason for the 4 stars - mainly because the facility gate is always given me/us issues getting inside. The lighting in the hallways could be brighter (it is more of the motion detectors issue - they come on and are not very bright). I mentions this because other folks I have met & talked to have the same issue.
Once again, Nancy at this facility is outstanding.
Looking forward to being a Public Storage customer/client in the future.
Recommended: Yes
Irene Beane
Apr 03, 2019
I found that the employee who helped me...
I found that the employee who helped me shared too much of her personal life with me!! The facility is clean and I feel comfortable and safe while I am there.
Recommended: Yes
Daniel Drummond Steward Th
Mar 06, 2019
It was all smooth and easy....
It was all smooth and easy....
Recommended: Yes
Angela Engle
May 31, 2018
Customer Service A ?
The staff at the Pasadena, Md location is A !
Recommended: Yes
Marjie Lay
May 30, 2018
The lady in the office with the long...
The lady in the office with the long blonde hair was most helpful in explaining things to me and giving me information so I could make the best choice for my needs
Recommended: Yes
Tracy Ireland
Oct 25, 2017
Nancy was and has continued to be ...
Nancy was and has continued to be fantastic. She walked me through everything with excellent customer service.
Recommended: Yes
Travis sinsky
Sep 30, 2017
Visited this location about 45 minutes to a hour ago and I must say th two ladies at the counter Nancy and Tiffany were very helpful I am still undecided on investment with storage as the units have become pricey compared to other facilities and options in the area yet they were so pleasant to deal with and quick to answer any and all question mark in sure very soon I'll end up paying more just to have them to be able to answer questions and help me along the way of my lease
Recommended: Yes
Melissa M
Jul 22, 2017
I had a wonderful experience at Public Storage in Pasadena. Nikki was so sweet and patient with me. She explained the different sizes of the storage units to me and even took me to see the room that I was inquiring about. She answered all of my questions and I really appreciate the time she took to help me.
Recommended: Yes
karen Beckner
Jul 16, 2017
I just started an account with public storage in Pasadena, MD and I Have to say my experience there so far has been wonderful :) Nikki the front desk person was very patient and accommodating. I was uncertain of what size to get and went back 3 separate times, the final being with my husband. And each and every time Nikki was just as pleasant, patient and accommodating as the first. She is very knowledgeable and helpful too.
I love that the units are all climate control and I love that they offer the reservation discount. I also am a huge price compare shopper and I found their prices to be better than the others while offering more than the others. Also, the above and beyond customer service by Nikki made the whole experience a triple A+++.
Recommended: Yes
Terri Dayney
Jul 14, 2017
Outstanding customer service from Nicky and Lindsey. They made the process seamless and have earned my business and referrals to anyone who may need a storage facility.
I have a mobility issue, and they were very supportive to my unique needs.
The facility itself is always clean, and i feel safe going there at different times of the day.
Recommended: Yes
Lorraine Hall
Dec 20, 2016
Public storage
It's clean, safe and convenient
Recommended: Yes
Justin Frederickson
Nov 08, 2016
No problems.
Best prices around. Friendly staff.
Recommended: Yes
Joe Worthington
Aug 02, 2016
Excellent Service at Public Storage 8190 Ritchie Hwy Pasadena, MD
Becky and all personnel there provided very timely support in the right size unit, advice and constant offers to be of help during the entire process.
Recommended: Yes
Giovanna Lopez
Feb 10, 2016
Nikki was awesome
Fast and secure..great experience. .
Recommended: Yes
Paula Hnida
Jan 16, 2015
Very Satisfied
Public Storage is very well located off of a main highway and close to my home. The building is climate controlled which is a big plus when storing seasonal items. The staff is so efficient and ready to assist with selection and supply purchases. This is the second time I have used their storage facilities, and I am happy with their services.
Recommended: Yes
Karla Myers
Nov 16, 2014
A pleasant well maintained establishment with knowledgeable employees who were very helpful.
I would recommend public storage to everyone who is looking for a storage facility.
Recommended: Yes
