Mini U Storage - Capital Plaza

Great value

Found this storage facility online after looking at almost 50, they had the best value, location and the staff I encountered was super nice, knowledgeable and helpful.

Recommended: Yes

very professional and clean

Overall good experience. Office staff awesome. Explain everything property clean. Easy move in process

Recommended: Yes

Great place

Nice conversation with staff fast and easy A thanks

Recommended: Yes

Very friendly

Very friendly customer service was great

Recommended: Yes

Choose extra space storage they are the best.

I enjoy everything about extra space storage. Excellent price, customer service, cleanliness and convenience. This is the best storage place that I have ever rented. You deserve a 10 star rating. Park store and keep it moving. Satisfied customers 😀

Recommended: Yes

Exceptional site

The property is nice clean and they are very attentive.

Recommended: Yes

Customer service friendly

I have been renting from this facility in the past. The customer service is very good. The entrance and exit hours are convenient for me because of my job schedule. Is closer to home. Overall, I love it.

Recommended: Yes

Excellent Customer Service

The prices are great and the location is good. It looks to be quite clean as well..

Recommended: Yes

Good size, Great Price

I needed a unit last minute. Reserved, but couldn't make it before they closed. Called the next day and Andre was very helpful and willing to assist. Provided all necessary information and instructions.

Recommended: Yes

It's very convenient

Close and convenient for my location

Recommended: Yes

Great customer service

The woman at the counter was very helpful and polite. Pricing is also great.

Recommended: Yes

Affordable

Cathy was very accommodating and pleasant to work with Nice variety of unit sizes. And good prices (:

Recommended: Yes

The manager was very helpful. Prices are best I could find.

I spent several hours comparing prices and MiniU had the absolute best prices in my area. The manager was very helpful and friendly. The truck has a $29 usage fee that they waive for the first use but it also has an additional $19 insurance fee that must be paid each time the truck is used.

Recommended: Yes

Very nice place

Good customer service, they are very good people

Recommended: Yes

Great price!

Quick friendly service and excellent deals! Cannot beat the price for the area.

Recommended: Yes

Great Experience

Moving in was really easy. The representatives at this location were very helpful and were able to answer all questions. The experience I had at this location was very pleasant. I felt as though everyone really cared, and did not mind helping when needed.

Recommended: Yes

the staff was very friendly and professional.

the staff was very friendly and professional.

Recommended: Yes

Affordable facility

The facility is simple and fit for purpose. Affordable price also.

Recommended: Yes

Good decision

Goos place. Employees donﾃ｢竄ｬ邃｢t hesitate when it comes to helping out. Great staff

Recommended: Yes

Great customer service, fast

From the initial phone call to get information about the storage unit to signing the papers and entering my unit, I was very satisfied. Everyone was polite, friendly, quick and efficient. I am very pleased.

Recommended: Yes

This facility is great

Prices are great, promotions are great and the facility setup is excellent

Recommended: Yes

Cost-effective storage units for Maryland and DC residents.

Customer service staff were friendly and efficient. Storage units were clean and efficiently laid out. Navigating the site was a bit confusing at first and other customers trucks had blocked a number of the aisles requiring us to back out after we had unloaded. On balance it was a more than adequate storage solution for our household goods to be stored temporarily.

Recommended: Yes

Excellent

Great service and price, exceeded all expectations, would definitely recommend

Recommended: Yes

Very smooth experience.

Quite happy with everything, was smooth, cheap, easy, employees were perfect.

Recommended: Yes

Geeat staff

Everyone was helpful, knowledgeable and very forthcoming with info

Recommended: Yes

Great customer service and pricing options

The staff was very helpful and accommodating. Itﾃ｢竄ｬ邃｢s always easy to access

Recommended: Yes

Facility forgot to remove lock on storage unit

I was moving in a time crunch, and had to rent a u-haul since their free truck had been reserved by someone else. I got an outdoor unit, so I could move my things in after office hours. When I arrived with my uhaul full of my entire apartment I discovered they had forgotten to remove their lock on the unit and as it was after office hours there was no way of accessing my unit. I ended up having to lock my items in the uhaul and park it in a discreet location. I had to pay for another day with the uhaul and pay for another day with the movers so it ended up costing me both time and money for their mistake.

Recommended: No

Okay, but could be better

Okay, but could be better. No real discounts.

Recommended: No

Excellent Facility

Great service and excellent facility. Will Highly recommend

Recommended: Yes

Yes I would

Nice place but the truck need to be updated that they let you use for move in....

Recommended: Yes

Overall a good experience

My unit was very dirty but customer service was excellent and caMe to clean it right away

Recommended: Yes

Great

Great service and easy to use facility

Recommended: Yes

Great

Great customer service! Really appreciated

Recommended: Yes

Good service bad smell

Overall good but unit had a bad odor

Recommended: Yes

Easy rental process

Reserved online and check-in/move-in was a breeze. Kathy and her staff are great!

Recommended: Yes

Not the best for the montly price

Inconvenient hours for one and it to much to do when it comes entering and exiting out the gate

Recommended: Yes

Close to were l live.

Close to were l live. Easy for me.

Recommended: Yes

Easy-Peasy

Easy check-in; nice, friednly, helpful staff.

Recommended: Yes

In and out easily!

Quick service and the free rental truck was a big plus to help save on additional moving costs which can already be frustrating. They made things smooth including my last minute decision to get a larger unit

Recommended: Yes

Good storage unit

The place is little difficult to find. Overall the facility is good.

Recommended: Yes

Great customer service

Easy process, I was in and out quick

Recommended: Yes

Everything went great prices was good as well

Everything went well the sales associates was nice and also great prices

Recommended: Yes

Very good prices

Very clean facility and very good prices.

Recommended: Yes

Facility is very nice

The staff is very nice, courteous, professional and very helpful. I appreciate all the help that they have given me.

Recommended: Yes

Great location

Good location, great customer service.

Recommended: Yes

Good deal

The facility is really hilly and it's annoying to drive around.

Recommended: Yes

Easy, hassle free

Quick check in, one floor, ample space, affordable price.

Recommended: Yes

Great customer service

It was my first time ever renting a storage unit. I didnﾃ｢竄ｬ邃｢t know how it worked and the staff was very helpful and friendly. The pricing is pretty good and is able to fit all my things. It looks a little rusty but i Dont mind it because it dies its job.

Recommended: Yes

Renting for a family member

I set up the rental on behalf of a family member. Andre was particularly helpful: efficient, great communicator, collaborative problem solver, courteous -- and EXCELLENT FOLLOW-THROUGH. Everything went without a hitch.

Recommended: Yes

Easy and quick

The service was great and this is my second mini u storage unit. Both locations have been great especially with being a drive up unit!

Recommended: Yes

Easy set up

Not the cleanest but around $50 a month and easily accessible

Recommended: Yes

Affordable and accessible

Moved in to this storage unit on 4/26 and I had a great experience with customer service and with moving in. Putting all my stuff in the storage unit was a lot easier than I thought it would be. I was able to park right next to it and just move everything out of my car in less than 5 minutes. The four stars on cleanliness are because even though my storage unit is in a hall, there's spiders all over and on the second day of moving my stuff already had dirt in it. Just have to make sure you put everything in boxes or trash bags.

Recommended: Yes

Fast turnaround

Clean, fast, friendly. Thanks!

Recommended: Yes

Great customer service at check in, hassle free

Hassle free and secure. Great experience with good pricing, would recommend!

Recommended: Yes

Highly recommended.

We needed a medium size storage unit to keep our stuff for a month or two before moving to Connecticut. The staff were polite people at the front desk, clear instructions and rapid process

Recommended: Yes

Perfect

Excellent customer service very professional and helpful, I will recommend this facility.

Recommended: Yes

I would use this facility again.

Customer service was great, I couldn't fit all of my belongings in the unit, I like the fact that you can use their truck for free for the 1st 50 miles and it's a nice size, overall it's a no good storage facility, I in would use it again.

Recommended: Yes

Great experience!

It was an easy process! I booked online. I called before going to the unit to ask a couple questions and asked some more once I got there. The employees were knowledgeable and helpful.

Recommended: Yes

Good price and decent service

Overall, this place does the job, decent service and price, only downside , itﾃ｢竄ｬ邃｢s not climate controlled, otherwise no complaints.

Recommended: Yes

Reasonable Pricing

Easily accessible. Fast registration process.

Recommended: Yes

Simple move-in. Good price and customer service

Simple move-in. Good price and customer service

Recommended: Yes

It was very easy.

The price was a little misleading, but it was still a good price for what I needed.

Recommended: Yes

Helpful, friendly people, good prices, rental truck

Everyone I interacted with was helpful, prices were good, and they even set up a shelf in my unit for free. The free truck rental was great.

Recommended: Yes

Helpful, friendly people

Everyone I interacted with was helpful, prices were good, and they even set up a shelf in my unit for free.

Recommended: Yes

Steps in corridor to unit VERY user-hostile.

If only they could turn those steps into a more user-friendly ramp. That would transform this facility into a five-star place.

Recommended: Yes

Good.

It was exactly what I was looking for.

Recommended: Yes

Excellent customer service and very secure units.

There are several storage places much closer to my home, but this Mini-U-Storage Capital Plaza has the absolute best prices. As I'm storing items that are very important to me, security is a priority. Thankfully I'm very comfortable with their security. And lastly, the customer service is definitely 5-star.

Recommended: Yes

Staff were fantastic, decent area!

Staff were incredibly helpful in my move-in. Was already some water that is leaked into my unit but was minor. No note that insurance was mandatory.

Recommended: Yes

quick fast and easy

Received good customer service , getting the unit wasn't a hassle at all they made everything seem quick and easy

Recommended: Yes

Economical, nice folks, a bit sketchy

For a place to keep your things, this is fine. It was easy to make a reservation, and the staff (owners?) are kind and efficient. I'm a little wary of going there by myself, though, it's sketchy and I don't see a lot of cameras. Daytime only visits for me.

Recommended: Yes

Staff are very discreet and courteous.

I will consider family and friends to go to Mini U Storage for their storage needs. And not just that, but they can use their trucks as well.

Recommended: Yes

Great option

We researched 10 units in the surrounding areas and this one had great reviews and the best prices. We couldn't have been happier with the customer service.

Recommended: Yes

Many Units only available 9am to 5:30pm

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

Recommended: Yes

Many Units only available 9am to 5:30pm

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

Recommended: Yes

Many Units only available 9am to 5:30pm

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

Recommended: Yes

Many Units only available 9am to 5:30pm

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

Recommended: Yes

Many Units only available 9am-5pm

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA, and 5% discount for auto-pay enrollment. However, I did not realize until I was moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-4:30pm), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I wasn't clear on whether "interior unit" possibly meant climate controlled). Also the common hallways are lit, but units are not (I found a battery operated camping lantern to be useful.) That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional.

Recommended: Yes

Convenient to U Maryland

Clean, Convenient, friendly and well priced. Highly recommend.

Recommended: Yes

Pretty good

Good place with friendly staff

Recommended: Yes

Great location for my needs and great price

I was very pleased with the storage facility and they provided excellent customer service which is a must when you spend your hard earned money.

Recommended: Yes

Decent

While I was pleased with the overall service, I thought the cost to park my car in a uncovered parking was too expensive.

Recommended: Yes

Useful service, nice team

Does the job. Controlled access and well-marked systems. TIP: Show up with proof of household insurance (if you have it). The "free" truck, with insurance, fees, and gas, is not really free, and was not clean. If that doesn't matter, no worries. The personnel were efficient and friendly. Our particular space was going to be swept out before we put our stuff in, but it was not. Not a big deal, though.

Recommended: Yes

Convenient

Friendly and accommodating staff.

Recommended: Yes

Convenient to the highway

Leasing staff is thorough, yet pleasant. Facility is convenient to main roads.

Recommended: Yes

Professional and accommodating

Great location conveniently located near 295. Staff was professional and explained everything clearly. The price was better than all competitors and the availability of a free truck rental and shelving was a pleasant surprise.

Recommended: Yes

Cheap

Basic cheap storage unit. Had to upgrade to access after 6pm

Recommended: No

Good Enough

basic, cheap storage unit. Would be better if they didn't close off access so early

Recommended: Yes

Nice space options

Moving in was an easy process due to the helpful staff. Decent unit size for the price. I would recommend to others

Recommended: Yes

Excellent customer service

Andre and the team gave me excellent customer service. They thoroughly explained what was in the contract and were very nice. That's the only way a business thrives.

Recommended: Yes

Excellent customer service!

Andre gave an excellent customer service. He was super nice, he and his team explained everything in detail. He was super nice and this is the reason I stayed here instead of going to another place.

Recommended: Yes

Great!

Awesome service and customer care was top notch!

Recommended: Yes

Not bad ... for now?

Its hard to deliver a fair assessment of this establishment,I've only had my unit for 3 days. Just hope the rents aren't going to be increased. Everything else is pretty good.

Recommended: Yes

It is a bargain

Very professional staf, good price

Recommended: Yes

Good service

Good service good deals. Free truck with move in is convenient

Recommended: Yes

Great Customer Service

The overall unit is your typical storage unit, but, the person working the front desk was pretty great. The size of the unit is exact - they use real estate sizing. So if you need every inch to make something fit, I'd go at least two feet larger.

Recommended: Yes

nice experience with a facility

Very helpful staff, nice and sniling, made sure we have all the discounts applicable to us. Overall, satisfied

Recommended: Yes

Great low-cost storage option

Very reasonably priced. Service is good.

Recommended: Yes

Good rates and customer service.

They made everything quick and easy. Professional and polite.

Recommended: Yes

Clean and friendly customer service

Clean and friendly customer service.

Recommended: Yes

Great storage place.

Mini u storage is a great place to get a stoage unit it's clean good rates on their units customer service top notch.

Recommended: Yes

good customer service, convenient truck rental, i recommend

good customer service, convenient truck rental, i recommend

Recommended: Yes

Nice service. Security, not so much.

Excellent service from the front desk. Although, the roads is not seem easy to drive through. No security camera in the hallway that shocked me a bit. Otherwise, it is not so bad.

Recommended: Yes

Good location

Appreciated the promptness and professionalism of the customer service representatives. They were very polite and attentive.

Recommended: Yes

Very professional!

From start to finish they were very professional and new exactly what they were doing I would definitely recommend them.

Recommended: Yes

I would do it again!

Personable workers and good customer service!

Recommended: Yes

Awesome

Great employees. Very helpful and nice.

Recommended: Yes

The process of being registered was very fast, efficient and informative

It took me all of 10 minutes to get registered for a storage unit. I thought it would at least take 1/2 hour but the team was on top. I was greeted when i opened the door. Arnold was the gentleman that assisted me. Very professional, polite, and knowledgeable of his job. I WOULD HIGHLY RECCOMMEND THIS FACILITY TO ANYONE WHO NEEDS STORAGE SPACE.

Recommended: Yes

Customer service was amazing

The customer service was amazing. They were detailed in explaining the process and very helpful.would definitely recommend to my friends and family.

Recommended: Yes

Exelent service

Great people very convinience

Recommended: Yes

Great Business

The customer service was excellent and efficent. No hassle and no wait.

Recommended: Yes

Great

it was an easy transition. And a great price.

Recommended: Yes

Great! Awesome customer service

Recommended: Yes

very helpful and friendly staff- space was bigger than expected

Easy access to many size storage units

Recommended: Yes

Wonderful

Recommended: Yes

Staff was very helpful with accommodating my needs as a customer. The actual unit had some water in it that concerned myself but other than that seemed very secure and a perfect fit for what I needed.

Recommended: Yes

as easy as a move can be... service was tremendous, kind, helpful, two great guys in the office

Recommended: Yes

Convenient location. Staff was helpful.

Recommended: Yes

What a bargin!

The customer service was great and the unit was clean and well lit. I like the overall security and especially that of the inside units. Some may feel that access during business hour is very restrictive but that's what I like about the unit.

Recommended: Yes

Good Price

1st month is free if you are a AAA member. Price is reasonable compared to similar storage units in the area. Staff is courteous.

Recommended: Yes

Great customer service, price, and free rental of truck!

I liked the extra security provided by the indoor units. The unit can only be accessed during business hours which is fine with me. Also the use of shelving which is provided by Mini U Storage is a great help.

Recommended: Yes

really good place to rent it's clean

I think this is a really good and clean place to rent for the money and the security is pretty good.....

Recommended: Yes

exceptional service

Recommended: Yes

Cheap, safe, clean

Great experience. Easy to get to location and cheap rentals

Recommended: Yes

Great price, right off of 295

I needed a place to store some extra furniture that I've purchased for our new place. Mini U Storage was at the right location with the right price. The unit doesn't seem to be temperature controlled, but that wasn't an issue for me.

Recommended: Yes

Cost-effective option for basic storage services

Friendly customer service. Nothing goes the extra-mile, but they provide a basic unit and secured ground. Room for improvement, but definitely a good choice is pricing is the leading factor.

Recommended: Yes

Great

Recommended: Yes

Cheap, safe, nice

Only negative aspect is that you can't access your stored items after hours if you have an interior unit.

Recommended: Yes

Great prices

Low price, secure, super friendly service.

Recommended: Yes

潇摯

Service and put pricing were good

Recommended: Yes

Highly Recommended

Out of all the storage facilities I've had to use since college, this is by far the cleanest, friendliest and most affordable facility I've used. The staff is personable and accommodating, which is wonderful. The facilities are well kept all around, and I appreciate that they accept AAA too.

Recommended: Yes

met my expectations

Recommended: Yes

Highly Recommended

I highly recommend Mini-U storage. Of all the storage facilities I've had to use since college, this business really goes above and beyond to make sure they accomodate their customers (Well, at least for me anyway.). I used my AAA card to reserve a 5x10 storage unit, but I wound up not even needing it, and their deal was better. Plus, a free truck rental is included in the price. The attendant at the counter allowed me to view my unit before signing anything, and it was quite spacious but totally worth it. As well, the unit itself, along with the grounds in general, was clean.

Recommended: Yes

great price

good price and good customer service.

Recommended: Yes

Good Deal

Been renting for over a year. My only issues are the limited hours if you have an inside unit and there never seems to be any working carts. Otherwise I would give a higher rating. Staff is great and rates are awesome!

Recommended: Yes

The space is Just right, clean and affordable.

Great Savings! Always Awesome Promos!

Recommended: Yes

super nice guys

they were very pleasant and easy to talk to

Recommended: Yes

It's ok

The only concern I have is the large number of people with access to the facility.

Recommended: Yes

excellent

Excellent customer service. They upgraded me onsite from a 10x10 to a 10x15 for only $8 more per month. Make sure you have your AAA card for the first free month rent. Helps if you bring proof of rental insurance to save $9/month as well.

Recommended: Yes

I received excellent customer service.

The facility is ideal if you can work with the limited access hours. The truck for move in is a plus! My only gripe, there are not many carts available to assist with moving items from your vehicle to the storage unit.

Recommended: Yes

My experience was excellent good customer service, and price very reasonable for me thank you

Recommended: Yes

Affordable prices and friendly environment

very nice place, friendly people, affordable prices and you get a free uhaul out of the deal that's something other storage places doesn't offer. Will definitely recommend this place to my friends!

Recommended: Yes

Phone reservations easy but confusing, very friendly and helpful staff.

Recommended: Yes

Go Else-Where

The unit is more humid that outside, unit access is 9am-5:30pm (no time at all), and you have to get a key from the office every time to open the hallway. Shop somewhere else.

Recommended: No

Staff are very friendly and accommodating, provide shelving if requested. Unit is as described.

Recommended: Yes

The people were friendly and they had what I needed.

Recommended: Yes

I am pleased with this service

This place is convenient to me, very clean, the staff is very polite, knowledgeable and helpful.

Recommended: Yes

Recommended: Yes

better than u-haul

I was skeptical at first because I've never heard of this place before but I love it better than u-haul. It was quick and convenient , I scheduled to move in early. Also got a great deal on a unit.

Recommended: Yes

The staff did a wonderful job walking me through the contract, showing me the storage unit and providing excellent customer service throughout!

Recommended: Yes

Great price come with free moving truck

Convenient, great price and come with free moving truck. The cleanliness leaves to be desired. Staff was friendly and helpful. Overall I'm satisfied

Recommended: Yes

very well run and reasonable

Pleasant staff, well run and clean.

Recommended: Yes

Good service, easy to set up new unit.

Recommended: Yes

Mrs. Kathy and the gentleman were very friendly and knowledgeable. The grounds are clean. I am satisfied and would recommend this facility to others.

Recommended: Yes

quick and easy move in

The move in was quick and easy I would suggest just having the forms printed out before the customer arrives. I had to wait for the forms to be printed and other customers was also waiting.

Recommended: Yes

Easy to move into.

One of the cheapest units I could find and they give you a free truck usage. Would recommend.

Recommended: Yes

Great Experience!

Overall the storage was quick and easy. Distance wise it was kind of far from the city however.

Recommended: Yes

Great price, easy move in

The $65 online offer was a really good deal. I was drawn to this facility because it was cheaper than any other I could find online. Customer service was ok, and move in was easy enough.

Recommended: Yes

Very easy great value, Free truck made life easier

Recommended: Yes

quick and easy move in

Quick and easy, i would just suggest to have contracts printed out before people arrive.

Recommended: Yes

Quick and easy

Quick and easy move in. Friendly and helpful staff

Recommended: Yes

My experience at this facility and with the customer service was very helpful I re appreciate it if I find someone that's looking for a storage unit I would definitely recommend them to you

Recommended: Yes

Beware of the fees, read all the fine print!

I rented a space that came with a "free truck rental". When I called to ask about it I was told that I could pick a truck of my choice when I came to sign for my space. The place was easy to find. The office was clean and the staff polite. I thank spare foot for notifying me about the additional fees. The truck rental turned out not to be free at all, there were several fees and deposits required. When I got back to put my things in storage there was someone blocking my space. There were also several random people wandering the storage lot and I was quite unhappy to have a police car pull up and have the officers eyeball me as we placed things into storage.

Recommended: Yes

Very helpful and friendly staff. Units are much more spacious than I had anticipated.

Recommended: Yes

Recommended: Yes

One word "excellent." Most kind, cooperative and best experience. Would recommend others.

Recommended: Yes

Customer service is good.i didn't regret choosing this storage facility.will recommend it to friends

Recommended: Yes

Getting this new unit was easy. The paperwork was a breeze. The staff was friendly and very courteous. I love this facility.

Recommended: Yes

Quick and easy . I like it that way.

Recommended: Yes

Great. Very pleasant, informative and fast.

Recommended: Yes

Convenient. Proce was good for size we were looking for.

Good deal. Very close to DC. Staff was very friendly and helpful.

Recommended: Yes

Smooth transaction, good friendly customer service, clean facility. Great value....no where else had their prices.

Recommended: Yes

The custom service was exquisite! I couldn't have asked for anything better. The Dollys provided were very helpful. I wish I had been told in advance that I had to provide my own lock!

Recommended: Yes

Great price, friendly staff, painless move!

Our experience with Mini U was great. We were quoted a price well below every other place we looked, with half off the first month and 50 free miles in a moving truck. The sign up process was a bit lengthy but the front desk staff was nice and helpful. Our unit was clean and we had no issues moving in. If I had to find one complaint, however, it would be the truck; while it ran just fine it was very dirty and smelly inside the cabin. Can't complain too much with such a low price though! Would definitely recommend and use again.

Recommended: Yes

Helpful staff. Good price for space.

Recommended: Yes

All's well that ends well

The price was great and unit the perfect side. However, the person who reserved the truck for the time slot before us kept the truck through our entire time slot, therefore, we had to reschedule our movers and move until the next day. The staff, however, was apologetic and very accommodating by allowing us to reschedule for the next day and have the truck and access to our unit for extended hours which we greatly appreciated.

Recommended: Yes

Excellent customer service.

Recommended: Yes

Excellent, friendly, clean.

Recommended: Yes

Very happy with everything.

Recommended: Yes

The experience I had with the people at Mini U Storage was better than I could have asked for. Extremely helpful, knowledgeable, and friendly. Recommended so highly that my roommate rented a unit there too.

Recommended: Yes

Recommended: Yes

okay storage place, slow initial sign-up but good service after

This storage is simple but can be a good place to store your belongings if you're looking for a relatively cheap place in the area. The online sign-up on the Website didn't seem to work, so I called to check if the reservation had gone through. The staff was slow to help me and appeared confused at first, though eventually they gave me the information I needed. Initial sign-up paperwork was slow as well. However, after that, I've had a good experience with the storage. Service was much faster once I was a customer there. The place is relatively clean and appears safe.

Recommended: Yes

They had excellent customer service

Recommended: Yes

good customer service

The customer service was good. Jerome was kind and tried to give me the best unit for my money even telling me about discounts I could get. Katie was also kind and about her business.

Recommended: Yes

Great price, great service, great security

Once you find it, this place is actually a great bargain. Good service from knowledgeable staff. I brought my own lock to this unit (recommended, since it'll be easier for me to replace if I lose the key). Pros: -Booking from SpareFoot, I got a steal, 5 x 10 for just $69 a month (most places like Public Storage charge near $100 plus insurance (required).-Insurance is cheap ($9 a month)-Gated access-Open on Saturday and Sunday-Near 295 and right near WalmartCons:-I'm not sure if the unit is clean or not, because its very dark inside the "Hall" where the unit is.-I wouldn't leave clothes or shoes in the unit, because moths or mice might get to it-It's not climate controlled, but to be fair I guess if it was it'd be very expensive

Recommended: Yes

Good experience

Recommended: Yes

Recommended: Yes

Make a reservation in advance; no problems moving in.

I researched storage places outside the DC metro area on Sparefoot, searching for a place to keep my things while I make the gradual transition to living in the area. I made a reservation for Mini-U-Storage at Capital Plaza more than 2 weeks in advance. I strongly recommend making a reservation if you find a rate that you like, as this locks in the price. A woman inquiring the same day as my move-in ended up paying $20 more per month for the same size unit! I had no problems on move-in day, but I do recommend bringing a furniture dolly or other hand truck to help carry heavier items down the hallways. This made a world of difference. No complaints thus far about Mini-U. Friendly staff, easy to get to.

Recommended: Yes

Good price & service

They honored the quote I got online and were pleasant and professional to work with.

Recommended: Yes

Was great!

Recommended: Yes

good but they make you buy a lock

I was relatively happy with the unit, however, it was about as far away from the front as possible. Also, they made me buy a lock for the unit for $13. I was never informed prior to my visit that i would have to provide a lock for the unit. My wife rents a unit for her business and they provided the lock.

Recommended: Yes

Thank you for being so helpful!

Recommended: Yes

Recommended: Yes

I ask a lot of questions but the person who was helping me was very understanding about what I wanted and he made sure it was what wanted but he made sure I was pleased

Recommended: Yes

Nice storage unit - Gets the job done

Just a simple spot to store items. Good deal overall. Waited quite a bit to do paper work, but great employees that made it worth it. Warranty is extra, and required unless you have proof of personal property insurance. Should have disclosed this info so I could have prepared the documents for when I signed papers. Sent it in the day I signed papers, but didn't get refund for first month. Not the end of the world (I'm out $9).

Recommended: Yes

Pretty good for the price

No light in the unit. Good drain off for rain. Unit wasn't cleaned/swept. Door took a bit of jimmying. Not in the best neighborhood. Decent location off of highway intersection. Great price if you have low expectations

Recommended: Yes

Recommended: Yes

N/A

Recommended: Yes

In and Out

The folks there were very friendly and knew how to work together to get me on my way. I was very appreciative for their fantastic customer service. Highly recommend!

Recommended: Yes

Very pleasing sevice no pressure or trying to make other offers.

Recommended: Yes

I got an easily accessible storage unit at a good price. Check-in process was fairly easy.

Recommended: Yes

Recommended: Yes

Recommended: Yes

杯潤

Recommended: Yes

was pleased with the customer service, I'm homless at this time, sleeping place to place until my new place get ready, so for me, your customer service gave me a peace of mind, and I really appreciate that. As well, thankful, because it taught me, that people do care, and the price was so reasonable, with no worries, thank you so much.

Recommended: Yes

overall good

Recommended: Yes

Very cheap, very helpful, great deal

I found this place on sparefoot; places in DC were over $125 per month, this was was only $25 and was just as good. If you have a car definitely rent from here, even if you don't they allow you to rent a truck and bring it out. They also have good deals that come up, so keep an eye out for that. They also did a great job explaining everything in the lease and made me feel like I know what I am signing, as opposed to customer service reps who just ask you to initial and sign everything at once.

Recommended: Yes

I was impressed with the value most of all...i think i got a great deal ...sparefoot.com is where i found out about it...move for less that $40 and got a lock ...thanks so much

Recommended: Yes

Good and clean

Recommended: Yes

Great

Recommended: Yes

Recommended: Yes

Great value; Great service

We received an excellent deal on our locker. The young men in charge did a fine job setting us up with the locker and filling out the paper work. Corridors are narrower and lighting is poorer than in other storage facilities we have used, but the bottom line for us is that we are very happy with the service, the locker, and especially the price.

Recommended: Yes

Awesome and Cheap! Worth it!!

I was pleasantly surprised with the cheap price - the only downer is that it's cheap because it's on an inside hallway (not climate controlled) and the hallways are only open during business hours. All other more expensive units had 6a-9p access. But for $19/mo for a 5x6' unit, I'm thrilled. And they don't autodebit your account like so many others do. YOU get to decide when to pay as long as you do it by the due date. Great and awesome - Kathy the mgr is very highly recommended!!!!

Recommended: Yes

Can't Beat the Deal

For the price, this storage location offers the best deal I could find in the DC area. And it's very easy to access off of the highway. Staff is friendly and spells everything out in terms even a dummy like me can understand. I rented the truck for free and didn't have any problems. Thanks for everything!

Recommended: Yes

smooth

Recommended: Yes

I moved here from NC. I was very pleased with representative for your company. He was very helpful and friendly. If I had to rate this facility I would give it a 10. Thank you so much for mking my move a little better. God Bless you.

Recommended: Yes

Pleasant Professional Service. Flexible staff I just wish the hours for access to my unit were better. Why can't we have security codes for our hallways for after hours. I don't think an old padlock and dingy to no lighting is a deterrent

Recommended: No

Very helpful

Recommended: Yes

Great

Recommended: Yes

This was pleasure doing business with company, their was somethings safety wise that stuck out, but the two reps were very polite, and informational. Thanks

Recommended: Yes

Recommended: Yes

Quick and excellent

Recommended: Yes

Outstanding, would not ask for more! Thanks

Recommended: Yes

Outstanding

Recommended: Yes

Very positive.

Recommended: Yes

Quick easy friendly

Recommended: Yes

Cheap and effective.

Recommended: Yes

The staff were great, but I noticed some moisture on the floor of the unit. I hope there isn't a leak somewhere.

Recommended: Yes

Excellent

Recommended: Yes

Recommended: Yes

Excellent customer service. I'm glad I came to this unit.

Recommended: Yes

Very helpful staff, easy sign-up, the facilities are basic facilities but are clean and what you expect of a storage facility

Recommended: Yes

Arnold was great, excellent customer svc and knowledge

Recommended: Yes

Professional very good

Recommended: Yes

Recommended: Yes

I had an enjoyable experience. The parking was a bit chaotic and I had to rent my own uhaul because someone else had reserved the only one available. I wish I would have known about the possibility of placing a hold on it when I had talked to representatives previously in the week

Recommended: Yes

My experience was positive.

Recommended: Yes

Pleasant experience, ni ce , honest, associate; no complaints

Recommended: Yes

Courteous,honest ,helpful and respectful

Recommended: Yes

Great!

Recommended: Yes

Recommended: Yes

Very friendly and affordable rates.

Recommended: Yes

Very good

Recommended: Yes

Very friendly and helpful staff (five stars for the staff!) The facility is secured. Fees, insurance etc. are not spelled out on the third-party website so make sure you call and ask ahead of time. The facility itself seems clean but the unit I got was not. I believe the previous renter has just moved out and they should have inspected and cleaned as necessary before giving me the unit. I was in a hurry so didn't ask for a different one, which I am sure the staff won't have a problem with. Overall good experience but could be better.

Recommended: Yes

The two Gentalman was very professional. And will to answer all my question.

Recommended: Yes

Excellent experience! Guys at the front desk were extremely helpful!

Recommended: Yes

Better than expected. Unit was perfect. Pleasant staff and quick service. Exceptional value.

Recommended: Yes

Recommended: Yes

We went on a Saturday and there was no line to complete paperwork which only took about 15 minutes. They were extremely helpful in showing us our unit and making sure things were as we had expected. The staff was friendly. The buildings were clean and felt secure.

Recommended: Yes

Recommended: Yes

Good/Efficient

Recommended: Yes

Recommended: Yes

Customer service was wonderful, very friendly and helpful.

Recommended: Yes

Excellent-Arnold was great! Lady Kathy answering phone was great!

Recommended: Yes

My experience was good with customer service.

Recommended: Yes

Recommended: Yes

The staff was very friendly and helpful. All of my questions were answered and things were done quickly.

Recommended: Yes

This storage has very good prices. I think that they could use some flat bed carts, very good overall still.

Recommended: Yes

Great Price, Less Than Stellar Presentation

Went on a Saturday and there were a lot of people moving in, it was hard to get into my unit. Moved all my stuff to the hallway door and then a lock had to be cut off the unit and i had to wait longer for the manager to come cut it off and give the key to the hallway. I wouldn't recommend going at the beginning or end of the month.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Professionally attended to with a super customer service.

Recommended: Yes

I am so impressed with the exceptional Customer Service.

Recommended: Yes

I was satisfied with pricing and location of this facility.

Recommended: Yes

Excellent service!

Recommended: Yes

Recommended: Yes

Recommended: Yes

Recommended: Yes

Very good website easy to use

Recommended: Yes

It was great, good price and service.

Recommended: Yes

Recommended: Yes

Excellent customer service and the best prices around. I have recommended multiple friends who have come and rented.

Recommended: Yes

Recommended: Yes

Very good customer service.

Recommended: Yes

Armold was the perfect customer service help. He was very kind, informative and attentive.

Recommended: Yes

I had been with U-store for a while now no problem and the facility was clean.

Recommended: Yes

Need to have more knowledgeable employees

Recommended: Yes

Pleasant and informed customer service agents.

Recommended: Yes

At this location is very good experience.

Recommended: Yes

Super!

Recommended: Yes

Pleasant & Respectable

Recommended: Yes

Very fast and organize

Recommended: Yes

Great!!

Recommended: Yes

Excellent!

Recommended: Yes

Recommended: Yes

Very excellent experience no complain everything goes smooth

Recommended: Yes

Recommended: Yes

Great experience-friendly staff. Felt safe and secure here.Great prices!

Recommended: Yes

Great!

Recommended: Yes

Great

Recommended: Yes

I enjoy coming here.Arnold,Delante and Cathy!

Recommended: Yes

Very excellent no problems at all

Recommended: Yes

It is nice. a very good experience

Recommended: Yes

Kathy was a delight and very knowledgeable about the facility and area. Thank you.

Recommended: Yes

Excellent service

Recommended: Yes

Recommended: Yes

Lovely

Recommended: Yes

Recommended: Yes

Great!!!

Recommended: Yes

Very, very positive.

Recommended: Yes

I think that the space is a bit small for the price and also there was an issue with the door. Although the staff was friendly and helpful.

Recommended: No

Nice and courteous customer service., and accurate yet speedy service provided.

Recommended: Yes

First time ever using self storage. Everything was easy and smooth. Very nice people!

Recommended: Yes