Public Storage - Baltimore - 820 Kent Ave

Strange location by appointment only

Strange location by appointment only but the service was good.

Recommended: Yes

Very close to home

Pretty good nice size good elevators freindly staff.

Recommended: Yes

Great experience

I received all of my information electronically, and my pass code the day of move in. But the great part was, the counter person was the Most professional young man. He had me follow him to the units, made sure I received my information and instructions on getting into the facility. His tone was so comforting and professional. He really left a positive and lasting impression.

Recommended: Yes

Need to store some stuff until I get a bigger place

Ty and Colleen were great. Cheerful,knowledgeable and helpful

Recommended: Yes

They hike prices quickly so have to switch units too often.

Just like the cable company you have to always be switching to keep inexpensive pricing.

Recommended: Yes

No Complaints So Far

Needed new storage facility as old one was hard to access and too expensive. This new facility already seems like a step in the right direction. So far, the customer service has been quite satisfactory and respectful. I got a good deal on a unit that meets my needs, and I can easily gain access as needed. Very happy so far.

Recommended: Yes

nice location- easy contract

NO thrilled with have to get out of my vehicle to enter/leaving the gated community. Also the open ceiling make me wonder about the security of my items.

Recommended: Yes

Overall the storage facility is fine

Overall the storage facility is fine. Its secured but the fact that the carts are locked is ridiculous. You have to get back in the car and drive to the office to request a key. So that means if you go to your unit before or after hours, you cant get a cart! Its ridiculous!

Recommended: Yes

Moving in with relative, lost job in pandemic cant pay my rent at my apt!

Everything involved in getting unit from online reservation and payment to puuting my lock on went amazingly well. HASSLE FREE!

Recommended: Yes

Fast service, and convenient.

Itﾃ｢竄ｬ邃｢s in a good location, seems that they take security seriously which makes me feel confortable.

Recommended: Yes

The hours work for me.

The hours work for me.

Recommended: Yes

Great facility

The employees were friendly, professional, and very accommodating!

Recommended: Yes

The facility is very clean

The facility is very clean. Oh my questions were answered the staff is very friendly and everything was explained completely. Rob is the manager and he will take care of you.

Recommended: Yes

Awesome team very welcoming and professional

Nothing but great customer service from the team. Rob showed great leadership skills as he helped throughout the whole process. Both team members there were awesome support. Very patient and understanding. The team will make sure you get what you need instead of trying to just push you into a unit for a mark up price. They are very honest amd understanding to all as i seen them interact with other customers. Great team and i hope you guys continue thriving in your success.

Recommended: Yes

The customer service exceeded my...

The customer service exceeded my expectations as did your website and on-line capabilities. The facilities met my expectations.

Recommended: Yes

I had an awesome experience

I had an awesome experience. The facility manager was very nice and helpful.

Recommended: Yes

Awesome!

Nikki was awesome!

Recommended: Yes

First impression is always the last...

First impression is always the last impression...the Storage representative was awesome.Very informative, helpful, and caring...It's that customer service that keeps customers coming back.. Beautiful lady....The one that took my storage application

Recommended: Yes

They did a great job!

They did a great job!

Recommended: Yes

Elevator broke which made moving a...

Elevator broke which made moving a little difficult and the lack of avail carts

Recommended: Yes

The staff is awesome

The staff is awesome. They were very helpful.

Recommended: Yes

Everything went well

Everything went well. We were taken care of promptly.

Recommended: Yes

My experience at Public Storage at Security and Catonsville was very professional. The staff was very helpful, pleasant and patient. I rented a few storages and haven't had any problems. I'm very satisfied and would recommend Public Storage to another person.

Recommended: Yes

Keith, the property manager who assisted me, was very pleasant and helpful.

Recommended: Yes

This particular site has the most helpful staff. They are very willing to assist. I tip my hat and give my appreciation to the manager Keith. He has the most patient demeanor when being asked a multitude of questions. I come to the site to pay my bill in store and I notice everyone gets the same attention. This gentleman really knows customer service. I had questions regarding a rental increase which I just couldn't understand. I questioned having to keep the insurance which he made me understand was required. After the explanation he advised me of another option,to contact my insurance company to see if there is a clause for coverage of a rental unit. PERFECT!!!! He didn't let me leave unhappy and with an option that may benefit me. I really appreciate him. I was addressed and treated like I mattered. Thank you Keith

Recommended: Yes

Ashley took care of me, helping explain all the various options and even helped me think of things I didnt even think about. great service.

Recommended: Yes

The staff was very friendly and made my renting process quick and simple. They helped me find the storage unit that perfectly fit my needs. The building and the grounds were clean.

Recommended: Yes

very helpful and friendly staff

very helpful and friendly staff. they worked with me and the service was very very good.

Recommended: Yes

Great experience!

We were road weary and in kind of a hurry when we showed up to Public Storage on Kent Ave in Catonsville, MD. Cassandra was efficient, friendly, wuick and funny! She answered all of our questions, and even drove over with us to show us the space and where the carts were. Very wonderful lady!

Recommended: Yes

Hospitable

Clean, safe and reasonable in pricing.

Recommended: Yes

Great storage at Great prices

I feel good about storing my valuables and I got a good price.

Recommended: Yes

Fantastic

When I reserved this space I had no ideas of how big it was. After I started my moved, I didn't know how much I collected over the years. I like the inside storage units better than the instead of the outside storage mainly due to bad weather. This is my first time dealing with Public Storage.

Recommended: Yes

The staff at this location is great and helpful

Move in went smooth and everyone seems to be pleasant and helpful.

Recommended: Yes