Kevin Mitchell
May 27, 2024
Great customer service, convenient sign up process
The service representative was very nice and helpful. She made the entire process quick and easy.
Recommended: Yes
Kevin Mitchell
May 25, 2024
Customer service on-site was fantastic.
Excellent customer service and convenience. Unit was very clean. I did however note (via photos) some minor damage to wall, and ceiling insulation in several places.
Recommended: Yes
ZSyed
Jan 07, 2020
So far so good
So far so good. I wish operating hours were past 9pm. I also wish prices were lower or guaranteed to be lower, for example if paying for 3, 6, 9, or 12 months at a time, a 5-20% reduction in price could be made.
Recommended: Yes
Patricia Guhrs
Oct 10, 2019
I didn't give it a 5 star Review...
I didn't give it a 5 star Review because I think fees are too high $$$
Recommended: Yes
Ronald Cole
Jul 22, 2019
Awesome Public Storage
The Public Storage at 200 Bolingbrook dr. in Bolingbrook is perfect. Monica was very informative and courteous. She helped us get everything set up in no time. She took the time out to show us our storage, and explain how the whole process works. Will definitely use again in the future.
Recommended: Yes
Petra-Ann Hezekiah
Jun 18, 2019
Great Customer Service
Monica was a dream to work with. She made our experience an easy one.
Recommended: Yes
Ann Goluszka
Jan 14, 2019
Unit was very clean
Unit was very clean
Recommended: Yes
Cheryl Lynch
Jul 10, 2018
Craig was very helpful with my decision
Craig was very helpful with my decision
Recommended: Yes
James Valenta
Mar 31, 2018
I was very please with the online and in person service...
I was very please with the online reservation process, the follow up call from Laura with minutes of the online confirmation, then the polite and efficient handling of the paperwork and walk through with Lisa and Shea. I came to P.S. because of a friend who highly recommended the Glendale Heights location. I will do the same for anyone asking about a storage location. Thank you all for your friendly, courteous, and professional service. Jim
Recommended: Yes
Abe Shenouda
Nov 13, 2017
Craig was very professional
Craig was very professional and explained everything that I needed to know about renting out my storage unit. Craig and the new computer paperless system made my experience very easy and stress less.
Recommended: Yes
Lamar Hawkins
Oct 02, 2017
Very helpful explained everything I ...
Very helpful explained everything I needed to know
Recommended: Yes
James Waters
Sep 30, 2017
The property and the staff are great, my unit seemed to stay dry, so no water intrusion in the nearly two year stay. There was however evidence of rodent intrusion, which perhaps should be expected. But...beware, I was only at check-in informed of the mandatory $11.00 insurance charge added to the monthly rental rate, and the one time lock purchase charge. Real issue to be aware of is the company policy of raising the monthly rental rate (with no prior notice) In. my case, from $133.00 to $217.00 in just under two years, plus the $11.00 insurance. The company policy of increasing the monthly rate drove me out, I likely, would have just kept my items stored in spite of having space at home. so now Public Storage will get $0.00 per month from me. Again, staff and property were great, Public Storage the company I rate negatively.
Recommended: Yes
Brian Gustafson
Sep 28, 2017
1st time storage renter. John clearly and concisely explained the rental process, he was very professional and knowledgeable. I even commented that I wished that all of my employees were like John. Great customer service. Thank you
Recommended: Yes
Mary Smith
Sep 08, 2017
Craig was very courteous he walked me through the storage area so that I was able to locate the
isle that my storage was in. Thanks to him I wish more people treated their customers the same as Craig did. A satisfied customer. Mary (Smith) Williams..
Recommended: Yes
Beth Brus
Jul 02, 2017
Public storage was great! Move-in process went smooth. My belongings were safe and well protected. The move-out process went well and fast, thank you Craig! If I need to, I will use public storage again.
Recommended: Yes
Camilla Johnson
Jun 15, 2017
Traci was excellent!She ensured me of ...
Traci was excellent!She ensured me of the safety of my stored items as well ad how to properly access the unit when necessary. I was very impressed with theevelnof professionalism and excellent customer service provided.
Recommended: Yes
James R
Feb 03, 2017
Great Customer Service - They make it all simple as they guide you through the process.
From customer service to safety and cleanliness they are top notch
Recommended: Yes
Pat
Apr 05, 2016
Good Service
Public storage was immediately access when I needed urgent storage. The customers service was amazing and very polite.
Recommended: Yes
Timothy Denvir
Feb 15, 2015
Great service
I was happy to be able to reserve my space on line. Then when I arrived the person who helped with the agreement and showed me the space( I forgot her name sorry) was very helpful. She had me signed up and on my way very quickly and answered all my questions.
Recommended: Yes
Christine Maracich
Feb 10, 2015
Great service but..
#1 I think you guys should prorate the monthly rent, at least up till the 15th of the month. Having to pay for an entire month after the 6th is crazy. #2 you should have a rest room or Porta potty available at the facility the during the hours that the facility has access. I was moving at 8am and could not get access to the rest room until 930 when someone opened the office.
Recommended: Yes
Barry Engle
Sep 16, 2014
Average
I think when you have good customers that pay on time every month you should treat them better and not raise the rent so fast (and at smaller increments). What happened to the first month at $1.00??? That set Public Storage apart from the other storage places. This time I only received 50% off the first month. I store a car at this location as many others do, so moving out is easy. I can understand those that store boxes will just pay the increases because it's not easy for them to move out.
Recommended: Yes
