Luz Bubut Key
Sep 16, 2024
84-965 Farrington Highway 814 B
The woman who checked me in was awful. She was curt, unfriendly and frankly rude. Your check in docs said if I filled out the online registration and paid that I could go directly to my unit. NOT TRUE! I had to fill out additional paperwork standing there at the counter. When I showed her the docs you sent me, she dismissed it with a wave of her hand. The code did not work. I had to try over and over and finally she gave me a temporary code. Then I had to climb a huge ladder to get to my box. I am 70 years old and would never be able to handle lifting my stuff and climbing the ladder. This should be disclosed beforehand. If your staff had been pleasant and accommodating all this would not be too much. As it was this was an extremely unpleasant experience. Where is my refund?
Recommended: No
Maia Nagahisa
Mar 30, 2023
Very helpful!
Appreciate the customer service
Recommended: Yes
Sheila
Nov 13, 2022
Staff is amazing: caring, patient and calming.
See above the above note for FYI
Recommended: Yes
Ralph Bautista
Sep 26, 2022
Great Customer Service
We were looking at numerous other storage facilities. The cost was a bit higher than the previous ones and the deciding factor was the great customer service we received.
Recommended: Yes
Danielle
Aug 03, 2022
Excellent Staff & Facility.
The staff was really nice and efficient. Paperwork was completed in no time. The facility is in good condition and itﾃ｢竄ｬ邃｢s clean. I like this location because itﾃ｢竄ｬ邃｢s quiet and it feels safe.
Recommended: Yes
Jami Pyne
May 31, 2022
5 STARS
The ladies in the office were amazing, quick and efficient. Made things so easy for my mom. Very clean and secure place.
Recommended: Yes
mars
May 06, 2022
Helpful and friendly staff and great pricing!
I cannot speak for their regular pricing as I rented a unit on promotional pricing but what I paid was not too expensive. Friendly staff
Recommended: Yes
Jasmine
Mar 16, 2022
ﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼ
Excellent, fast & efficient servicing. 100% satisfied.
Recommended: Yes
Joseph Logova
Sep 29, 2021
Great Customer Service!!
Mel, thank you so much for making the process so easy! Youﾃ｢竄ｬ邃｢re customer skills is greatly appreciated! The cleanliness of Hawaii Self Storage is Beautiful! God only sends the Best! And You Mel, Were The 1ne!! Mahalo!!
Recommended: Yes
Tammy B
Aug 11, 2021
Awesome customer service by Janlyn
I want to thank Janlyn
For awesome customer service
Love the Ac units
Clean place
Love the security gate
Recommended: Yes
Clark Diamond
Jul 26, 2021
Access
When we came to put things in the storage there was only one ladder. Also the people who have the storage across the hall had their things up and down the walk way making our unit inaccessible. They were rude and angry. Overall making me question how easy it would be to come and go. This was about 5 pm Sunday.
Recommended: Yes
MaiLy Schara
Jul 10, 2021
Easy, Good Deal, convenient, nice pleasant help.
Thanks for offering a convenient , easy, secure, place to keep my things!
Recommended: Yes
Russell
May 10, 2021
Tammy was very helpful
Nice facility and climate controlled
Recommended: Yes
Priscilla anderson ramos
Apr 04, 2021
The service was fast and the employee was really nice and helpful..
The service provided was really awesome the person that helped me was friendly and nice the site was nice and site was nice and clean she had provided good customer service. Awesome services
Recommended: Yes
Cintia
Feb 02, 2021
Good price and location and friendly staff.
Overall great, it seems like it has one of those carts to carry stuff for the entire facility, and when I got there it was locked at a side that my code didnﾃ｢竄ｬ邃｢t give access...
So way more trips carrying boxes with my son.
I donﾃ｢竄ｬ邃｢t understand, all the other storages that I know have those available. I am glad it was not a lot of boxes that I had this time. And i donﾃ｢竄ｬ邃｢t intend to be putting more stuff there, so it is going to be fine.
Recommended: Yes
Brooklyn
May 24, 2020
Very nice staff that were happy to help
Nice place with clean area, there was a long wait due to printer problems but staff was nice to me. Moved in and it was no problem. Thanks
Recommended: Yes
Brooklyn
May 12, 2020
Very nice staff that were happy to help
The storage unit is exactly what I thought, for cheap price, the staff is nice and helpful, and the place was not very busy. Only problem was that the check in process took at least 30 minutes which is a long time.
Recommended: Yes
Kiana
Mar 29, 2020
So far so good!
Such great customer service, easy to understand steps of moving in!:)
Recommended: Yes
Roberto
Sep 16, 2019
Excellent Location
Excellent customer service
Clean facility and a top notch security system through out the whole compound.
Recommended: Yes
Louie Vallesteros
May 05, 2019
Great customer service
Staff was great, Customer service is excellent
Recommended: Yes
Brenda
Feb 05, 2019
Excellent
Very family oriented and good customer service very clean
Recommended: Yes
Inman
Oct 12, 2018
Takes the hassle out of storing stuff that's in the way.
I put it off simply because its typically a hassle to pay for extra space. But I was glad I went. Office time was minimal and friendly and the unit was convenient and clean and cool. Cannot complain.
Recommended: Yes
CESAR
Dec 09, 2017
GREAT ALOHA...VERY FRIENDLY.
I WAS TREATED WITH MUCH ALOHA
I WOULD TELL ANYONE ABOUT THIS PLACE...ITS A BIT OUT OF MY WAY..YET IM HAPPY....
Recommended: Yes
Val
Sep 29, 2017
clean, convinent n easy access.
Location is a 10 minute drive from where I live. Love it. Thank u
Recommended: Yes
Rachael
May 11, 2017
Great Deal
The facility was nice and clean, good customer service.
Recommended: Yes
Kristina
Jan 08, 2017
I'll recommend
Excellent customer service very clean and friendly staff she explain everything to me I would recommend it to a family and friends. Very cheap the price
Recommended: Yes
Jason
Nov 03, 2016
Great Storage Facility
Great facility for a great price!! Super clean. Staff is very helpful. All-in-all, easy process to move.
Recommended: Yes
Susan
Oct 16, 2016
Hawaii Self Storage
Clean facility, safe, good customer service. Prices were cheaper than a few other locations that we checked nearby.
Recommended: Yes
Kim
Jul 26, 2016
Great!
Will use again! Mellow was awesome with all her help! Made everything much more convenient!
Recommended: Yes
James
Jun 29, 2016
Excellent customer service.
Mellow, ( customer service representative ) is a wonderful professional. A definite asset. A real people person. The registration process was quick and thoro.
Recommended: Yes
Robyn
May 12, 2016
The office staff was very pleasant and efficient
Recommended: Yes
Sterling
Apr 11, 2016
Great pricing. Professional staff.
Recommended: Yes
Claudia
Jun 02, 2013
Recommended: Yes
Kelsey
May 15, 2013
So far so good!
Recommended: Yes
