Tammie Fletchall
Jun 07, 2025
Could not access our units
We arrived bright and early on Saturday with movers to help us unload two 26ﾃ｢竄ｬ邃｢ U-Hauls and we could not get the gate to open. I was told the numerous times that I called we would just need to use the QR code or text open to the phone number posted. We tried everything and nothing worked!
We could not reach anyone with customer service until 10am only to find out our access code was not correct! We wasted an hour waiting for Customer Service all because our access code was wrong. The gentleman on the phone got it changed and we were in the gate in less than 10 minutes! The only thing that took so long was trying to reach someone at customer service. After that it was smooth sailing and the text to open the gate does work and we love that.
The only thing thatﾃ｢竄ｬ邃｢s disappointing is that we paid for movers to help us and we wasted an hour of that time trying to open the gate.
Other than that I love the technology with this storage place!
Recommended: Yes
Troy Brown
Dec 18, 2024
thanks for the 1st moth free i saved alot of money
thanks for the 1st moth free i saved alot of money
Recommended: Yes
Tear
Oct 24, 2024
Quick and fast
Easy, great pricing around the surrounding areas, all ground level drive up, no stairs or elevators like my previous storage.
Recommended: Yes
Tear
Oct 22, 2024
Large and good pricing
Iﾃ｢竄ｬ邃｢m new to Georgia, got totally lost looking for this place, ended up going to 2 other storage unit and they were the wrong locations lol
Recommended: Yes
Shannon Bell
Mar 26, 2023
Great prices. Great location . And 24 hr accesses
The units are clean . The war he accesses is by far my favorite . Anyone who works has like mine . You dont have option of getting there before 8 r 9 PM. Great place highly recommend
Recommended: Yes
敌湯
Oct 21, 2022
Good deal!
Good deal!
AaaaaaaaaaaaaaaaaaaaaaaaaAAAAAAAAAAAAA!!
Recommended: Yes
Dee
Mar 13, 2022
Easy access and self-service is very easy.
Im very happy with the price I paid for my storage unit as well as the cleanliness.
Recommended: Yes
Charles Horton
Nov 29, 2021
Excellent Service
Excellent Service and very well keep storage building
I would recommend them to anyone and the price is right.
Recommended: Yes
Lucy J
Nov 15, 2021
good place
gogood place
convenience
little too much money
Recommended: Yes
Roderick King
Oct 07, 2021
Very quick and easy
I have 2 units in 2 locations . 10 Federal is easy to rent and very helpful if you have any questions.
Recommended: Yes
Patrick Pollock
Oct 03, 2021
The best place in Ga for your storage needs
The place is a super clean private secure place And The Mantaince person is very kind and helpful and respectful.
Recommended: Yes
Chelsea perdue
Sep 27, 2021
Perfect
Is amazing so far I haven't had any problems out of it
Recommended: Yes
Lisa Bell
Sep 20, 2021
Horrible Customer Service
The customer service is horrible. Iﾃ｢竄ｬ邃｢ve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for Septemberﾃ｢竄ｬ邃｢s payment under my name.September 2,2021 received invoice of a rate increase for Octoberﾃ｢竄ｬ邃｢s payment. September 9,2021 a thank you receipt for making the payment under my name. Iﾃ｢竄ｬ邃｢ve been told that Iﾃ｢竄ｬ邃｢ll receive a prorated payment for being locked out of my unit. Iﾃ｢竄ｬ邃｢ve asked to speak to accounts management, they tell me I would have to email them because they donﾃ｢竄ｬ邃｢t have a contact number. Iﾃ｢竄ｬ邃｢ve asked for the supervisor they transfer you to a recording. Iﾃ｢竄ｬ邃｢ve left messages no response. Iﾃ｢竄ｬ邃｢ve also been told that Iﾃ｢竄ｬ邃｢ll receive a call , email or a letter from account management itﾃ｢竄ｬ邃｢s going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they canﾃ｢竄ｬ邃｢t give me a direct answer on my unit. Iﾃ｢竄ｬ邃｢m now a week away from having to make another payment.
Recommended: No
Dr. Brenetia Adams-Robinson
Aug 19, 2021
Horrendous Customer Services
My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they wonﾃ｢竄ｬ邃｢t call customers back; and they use tricks to rack up ﾃ｢竄ｬﾋ彷eesﾃ｢竄ｬ邃｢ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.
Recommended: No
Christina Gardner
Jul 30, 2021
Customer Service was excellent
Quiet & secure… I would definitely recommend.
Recommended: Yes
Sherala Holley
Apr 05, 2021
Easy setup
Was an easy process that allowed me to show up ready to load the storage no additional time completing documents as it was all done in advance.
Recommended: Yes
kenneth hylock
Feb 14, 2021
no hassle and quick
very professional and efficient
Recommended: Yes
