10 Federal Storage - Hwy 42 S

Great

Would recommend anytime. Has really good special

Recommended: Yes

Very nice

The storage building was what I was looking for. It was very clean and easy to get in on the property.

Recommended: Yes

Could not access our units

We arrived bright and early on Saturday with movers to help us unload two 26ﾃ｢竄ｬ邃｢ U-Hauls and we could not get the gate to open. I was told the numerous times that I called we would just need to use the QR code or text open to the phone number posted. We tried everything and nothing worked! We could not reach anyone with customer service until 10am only to find out our access code was not correct! We wasted an hour waiting for Customer Service all because our access code was wrong. The gentleman on the phone got it changed and we were in the gate in less than 10 minutes! The only thing that took so long was trying to reach someone at customer service. After that it was smooth sailing and the text to open the gate does work and we love that. The only thing thatﾃ｢竄ｬ邃｢s disappointing is that we paid for movers to help us and we wasted an hour of that time trying to open the gate. Other than that I love the technology with this storage place!

Recommended: Yes

thanks for the 1st moth free i saved alot of money

thanks for the 1st moth free i saved alot of money

Recommended: Yes

Quick and fast

Easy, great pricing around the surrounding areas, all ground level drive up, no stairs or elevators like my previous storage.

Recommended: Yes

Large and good pricing

Iﾃ｢竄ｬ邃｢m new to Georgia, got totally lost looking for this place, ended up going to 2 other storage unit and they were the wrong locations lol

Recommended: Yes

Great prices. Great location . And 24 hr accesses

The units are clean . The war he accesses is by far my favorite . Anyone who works has like mine . You dont have option of getting there before 8 r 9 PM. Great place highly recommend

Recommended: Yes

Good deal!

Good deal! AaaaaaaaaaaaaaaaaaaaaaaaaAAAAAAAAAAAAA!!

Recommended: Yes

Easy access and self-service is very easy.

Im very happy with the price I paid for my storage unit as well as the cleanliness.

Recommended: Yes

Excellent Service

Excellent Service and very well keep storage building I would recommend them to anyone and the price is right.

Recommended: Yes

good place

gogood place convenience little too much money

Recommended: Yes

Very quick and easy

I have 2 units in 2 locations . 10 Federal is easy to rent and very helpful if you have any questions.

Recommended: Yes

The best place in Ga for your storage needs

The place is a super clean private secure place And The Mantaince person is very kind and helpful and respectful.

Recommended: Yes

Perfect

Is amazing so far I haven't had any problems out of it

Recommended: Yes

Horrible Customer Service

The customer service is horrible. Iﾃ｢竄ｬ邃｢ve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for Septemberﾃ｢竄ｬ邃｢s payment under my name.September 2,2021 received invoice of a rate increase for Octoberﾃ｢竄ｬ邃｢s payment. September 9,2021 a thank you receipt for making the payment under my name. Iﾃ｢竄ｬ邃｢ve been told that Iﾃ｢竄ｬ邃｢ll receive a prorated payment for being locked out of my unit. Iﾃ｢竄ｬ邃｢ve asked to speak to accounts management, they tell me I would have to email them because they donﾃ｢竄ｬ邃｢t have a contact number. Iﾃ｢竄ｬ邃｢ve asked for the supervisor they transfer you to a recording. Iﾃ｢竄ｬ邃｢ve left messages no response. Iﾃ｢竄ｬ邃｢ve also been told that Iﾃ｢竄ｬ邃｢ll receive a call , email or a letter from account management itﾃ｢竄ｬ邃｢s going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they canﾃ｢竄ｬ邃｢t give me a direct answer on my unit. Iﾃ｢竄ｬ邃｢m now a week away from having to make another payment.

Recommended: No

Horrendous Customer Services

My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they wonﾃ｢竄ｬ邃｢t call customers back; and they use tricks to rack up ﾃ｢竄ｬﾋ彷eesﾃ｢竄ｬ邃｢ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.

Recommended: No

Customer Service was excellent

Quiet & secure… I would definitely recommend.

Recommended: Yes

Easy setup

Was an easy process that allowed me to show up ready to load the storage no additional time completing documents as it was all done in advance.

Recommended: Yes

no hassle and quick

very professional and efficient

Recommended: Yes