Donna R. Parker
Oct 30, 2022
I received patient kindness and compassion at Naples Cube Smart.
"Compassion is never more important — or more difficult — than in disaster situations. Disasters trigger a deep sense of vulnerability. In the face of sudden, profound loss, we experience grief, disorientation, and disbelief. All that we had leaned on and taken for granted is stripped away. Structures and routines that provided meaning no longer support us. In such moments, we depend on the compassion of others." The above description was precisely what I experienced when seeking a small storage unit needed ASAP to house the few items I was able to salvage after my apartment and all of its furnishings & belongings were lost to Hurricane Ian's water surge. Thankfully I can stay with my aunt in Naples while I regroup and wait for my apartment to be gutted and reconstructed. Cassondra...with all that she had to deal with on the day I arrived, she was cordial, helpful, accommodating, and most appreciatively kind. Ever since my move to Florida over 20 years ago from Manhattan (NYC) I have always had storage units... BUT never before had I experienced the caliber of customer service, facility administration, and its management as I did at this particular CubeSmart Naples office. I can also attest to the same level of professionalism provided by Adam. Kudos to CubeSmart HR Department for having such outstanding personnel on board to afford their clients the optimum in service. Compassionate leadership combines leadership skills with empathy. As Eleanor Roosevelt once said, “To handle yourself, use your head. To handle others, use your heart.” Compassionate leaders lead and manage with both their head and their heart.
Recommended: Yes
Sarah Morris
Aug 20, 2022
Uneventful
George was very helpful. Very attentive.
Recommended: Yes
JEFF
Aug 08, 2022
Things were perfect
I used to work at another storage facility but things were much smoother here thank you
Recommended: Yes
James Esposito
Dec 30, 2021
Excellent
Excellent facility thank you!
Recommended: Yes
Anna Encarnacion
Dec 07, 2021
Great move
All the transactions was done quick and no hick ups with my entrance to the facility
Recommended: Yes
Norman Roberts
Jul 25, 2021
Great service
Very accommodating and understanding when due to circumstances I had to change dates and type of unit. Managers very friendly, helpful, and outgoing. Would and did recommend this establishment. Thank you very much.
Recommended: Yes
S J Flynn
Dec 15, 2020
quick and easy for a clean unit!
Tammy was very helpful. Grounds are neat and very secure.
Recommended: Yes
Alexis
Jun 26, 2020
Great friendly helpful staff
Very helpful staff and very clean facility
Recommended: Yes
Moises
Jan 03, 2019
Really good place
Good place,good workers,very clean
Recommended: Yes
Angela
Dec 22, 2018
Best prices around...
Best prices around!! I looked everywhere in Naples.... Great central location...
Recommended: Yes
Jeffery R.
Jul 18, 2018
Friendly and clean
Checked in early and now problems.Tammy was helpful and friendly. She walked us though the steps. She showed us our unit and answered all our questions. Safe and clean.
Recommended: Yes
Rozanne Moreo
Apr 07, 2017
Great place to store stuff. Great customer service.
Great customer service. We just had a lot of stuff. Staff was wonderful.
Recommended: Yes
Damon
Feb 19, 2017
Very satisfactory
Meets all expectations. Driving areas are a little narrow.
Recommended: Yes
nathan
Jan 13, 2017
It was great
It was great. I dont want to fill these surveys
Recommended: Yes
marissa
May 07, 2016
Great price, great service, loved it
It was daddy to find, the service last was very helpful, and I'd definitely use this next year
Recommended: Yes
Jae
Apr 03, 2016
Professional and clean!
Recommended: Yes
Matthew
Jan 18, 2016
Recommended: Yes
Matthew
Jan 13, 2016
Great experience.
Excellent move in. Finished same day.
Recommended: Yes
Vic
Dec 16, 2015
Recommended: Yes
Jim
Oct 16, 2015
5X5 unit
Clean, accessible and worth the 75$
Recommended: Yes
Anthony
Oct 03, 2015
What a full & completely amazing storage unit experience
The self storage company CubeSmart is the best choice in storage unit companies I've ever experienced! They will always be my choice from now on! :-) Thank-you CubeSmart!
Recommended: Yes
Virginia
Sep 05, 2015
Best deal for the closest unit.
Booking was easy and I got the best price in town for a unit that's more convenient than the others advertised elsewhere at $10 more/ month.
Recommended: Yes
Judith
Jul 24, 2015
Economical, clean, customer friendly, and good security
We were most pleased with the customer service and easy to reach storage unit. It's amazing how much you can store in a 5x5x9 ft. space!
Recommended: Yes
Steve Parks
Mar 26, 2015
Tammy was excellent
Great. All the way around. Tammy s service was second to none.
Recommended: Yes
Dennis
Sep 03, 2014
Went smooth. Nice people to help get everything done.
Recommended: Yes
Carol Fisher
Apr 20, 2014
Great customer service. Very clean, everything explained, great value,/promotion, easy access, good security.
Recommended: Yes
J McGuire
Dec 21, 2013
Easy and Reasonable
Very efficient in explaining terms and check in. Very good rate/promotion compared to competition. Easy access. Security seems good.
Recommended: Yes
myles
Dec 03, 2013
Recommended: Yes
JUAN
Sep 04, 2013
Great customer service. The lady at the front desk was very nice.
Recommended: Yes
Mary Ann
May 21, 2013
Very clean and secure--all explained to me very well.
Recommended: Yes
Desiree
Feb 22, 2011
Thank you for having such Wonderful and Patient employees
We have used your storage units before and will recommend this location to friends and family because of the two women who work there. They are an asset to your company and always friendly and polite. Thanks again, Desiree Guokas
Recommended: Yes
Desiree
Feb 22, 2011
Thank you for having such Wonderful and Patient employees
I am a customer at your U Store It at 5650 Naples Blvd #479. I wanted to Thank you for having such Wonderful and Patient employees. As I was waiting one day to pay my monthly bill, there was a very rude lady in front of me. The girls were very patient with this lady as she was waiting for her paperwork to print , I however had had enough of this lady and felt she was very rude to your employees by the things she was saying. The two ladies were very nice to this lady.
Recommended: Yes
