Robert Cadella
Jun 30, 2025
Website poor, but on-site staff OUTSTANDING!
Worst part of website was it was difficult to secure promotional rate before a live body came on before I could complete the on-line application. Afterwards when I attempted to load my insurance information, the site told me that my reservation had been cancelled, the day before my guaranteed reservation was to expire. Then when I attempted to use the CHATBOX feature, it did not understand my complaint, even with multiple attempts. BAD AI!! The next day, I visited the on-site manager who was waiting for me and stated that the website should not have given a cancellation message. He processed my insurance paperwork and removed the charge for Premiers insurance plan. He did apologize for the website errors and the human intervention problems. Also, he has had other complaints about the CHATBOX feature. He was going to forward my complaint to his area manager.
Recommended: Yes
Shelby Fisher
Mar 05, 2025
2nd unit rented here. Nice facility, good employees.
Have rented 2 units here now and have been very happy with the accommodations. Staff is friendly and very helpful. Management is extremnely knowledgeable. A
Recommended: Yes
Claudia Atchison Parra
Jan 13, 2025
Customer service was outstanding
Difficulty locking unit door needed assistance from another customer
Recommended: Yes
Chris Hood
Oct 07, 2024
all went well
all went well and check in was smooth
Recommended: Yes
呃
Mar 07, 2023
Convenient and functional.
Staff was friendly and helpful when needed. Facility is bright, clean and safe. Would recommend to anyone in need of extra storage.
Recommended: Yes
Freddy ortiz
Dec 11, 2022
Great experience
Charlie, the site associate was great throughout the whole process, she was friendly, professional and was able to answer all my questions
I was shopping around for a facility, she made my decision to go with prime storage an easy one
Recommended: Yes
Dan Immohr
Jul 15, 2022
Vehicle Parking
Reasonable rate for a 20’ parking spot. Check in was easy, was given a tour of available spots and a choice of which spot I preferred.
Recommended: Yes
Paul
May 06, 2022
So far so good
Just moved in. The staff is very friendly. Price is ok.
Recommended: Yes
Anthony Bilotto
Dec 14, 2021
very helpful
easiest experience you could have. mgr was great1
Recommended: Yes
steve pastore
Nov 08, 2021
Typical insecurities of on line assitence and booking
Place is very Nice , people very easy to work with.
Secure gate very comforting.
Cost is on par with the area ,very heavy demand I understand . But this is the New way of internet life ,Stock trader at every register now the instant more then one is sold the price go up.
We all should be in the storage Businesses
Recommend you Go directly to facility ,See the unit and book it there if it serves you .
Avoid places that threaten to charge you more if you don't book online ,That is what i learned from this experience. Two Many siting at home in there underwear collecting part time Pay .
With that kind of Money rolling in there should be fifty employees at that facility helping you Load and unload .
Use only in Extreme Emergency
Cheers
Recommended: Yes
Kristina Hoffman-Resendes
May 20, 2020
Very happy with this company
The gentlemen who helped me ( John) was very pleasant and informative. He showed me my unit before signing anything to make sure I approved. The unit was clean and inside the building so I had double protection. The key pad being used to get in as well as getting out, was a nice surprise, I didn’t expect to have to punch in my code to leave the facility and I found that reassuring.
Recommended: Yes
VYNA
Apr 03, 2020
Great customer service
John was extremely nice and helpful, showed me different units and allowed for me to pick which i wanted. Paper work and move in was smooth, would recommend
Recommended: Yes
Mariehelena Fusco
Feb 25, 2020
Manager was a doll!!!
Very happy with the facility and the manager couldn’t have been nicer!
Recommended: Yes
Victoria
Aug 12, 2019
Easy move in and very friendly service
Arrived and completed paperwork quickly. Friendly welcome and easy move in.
Recommended: Yes
Juliet
Jun 10, 2019
Convenient, guarded, secluded, and great climate control!
It is a very welcoming facility. I love how the area is gated and you need a certain code to have access. The climate controlled storages are perfect temperature. I really am happy about it just think it may be a little over priced but over all it’s very good.
Recommended: Yes
William
Aug 06, 2018
good area
I am satisfied to have a clean unit and the floor is very dry.
Recommended: Yes
Stacey
Jun 17, 2018
fees
fees on admin side drove up the cost more than expected.
Recommended: No
