Nicole Pelletier
May 31, 2025
Clean, secure and a good value.
Some confusion regarding move-in procedure and the instructions given to me by Sparefoot. After completing the on-line lease I was not given code needed to enter the facility’s gate, and using the QR code posted didn’t work. When I called 10 Federal’s customer help line I was placed on hold for more than 30 minutes. Twice. In 90 degree heat. I left in frustration and tried to contact someone from Sparefoot. Someone finally answered and after explaining the situation, they put me in contact with customer service at 10 Federal. I was then finally texted an entry code and lock code and was told that contrary to Sparefoot’s instructions I did not need to show anyone my I.D. or pay a $5 administration fee. 10 Federal also said that the first two months half off promotion was only for May and June, but after making a fuss, they gave me what was promised by Sparefoot. My impression is that Sparefoot and 10 Federal need to get on the same page. The left hand doesn’t know what the right hand is doing. I finally was able to enter the storage facility and open my lock to my rental unit and was pleased with what I found, but came THIS CLOSE to giving up and cancelling my lease in utter frustration.
Recommended: Yes
Raelene j trask
May 28, 2025
Nnice
The gate is hard to get in and out
Recommended: Yes
Raelene
May 27, 2025
Great
Kinda hard to get in and out the gate
Recommended: Yes
Melanie Ivey
Mar 24, 2025
AAA+++
Friendly staff, competitive pricing, clean and safe facilities.
Recommended: Yes
Daniel Cason
Mar 21, 2025
Got what was needed quickly
Needed a storage unit immediately and got it here with no hassle and quickly
Recommended: Yes
Phillip Burchim
Mar 19, 2025
Easiest paperwork and process
It was so easy to sign up and move into the unit. I recommend it for anybody it’s nice and secure facility. You need a code to get in and to get out and they even gave me a free lock 10 out of 10.
Recommended: Yes
Sadona Waterman
Mar 04, 2025
I've been renting a 10x10 here for a couple of years & needed more space
I have really been pleased with their customer service. They don't bother me, but when I need them... They're always there. I love the hassle free, anytime access.
Recommended: Yes
Jonathan
Oct 13, 2024
Terrible customer service
I needed to talk to someone about the unit I had rented because I realized it didn't have the headroom I needed. I tried online and calling, but was not able to reach anyone. The "chat" feature is terrible also. Unless you want to talk about things you can already find on the website, it can't help you, and it didn't seem like there was a way to get a live human
Recommended: Yes
Karen
Sep 10, 2024
It's ok
It's okay, my gate code didn't work
Recommended: Yes
Anonymous
May 10, 2024
Homeless in a hurry
Great storage in a hurry, clean and reliable!
Recommended: Yes
Ashleigh Wallace
Dec 19, 2023
Awesomeness
Great storage place, great view people!
Recommended: Yes
Lorrie
Oct 25, 2023
Best deal great people to work with.
Best deal for our needs. Would use them again.
Recommended: Yes
Heather rogell
Oct 17, 2023
Customer service was very helpful and well informed
When I spoke to a gentleman he was beyond helpful and efficient
Recommended: Yes
Donovan
Apr 07, 2023
潇摯
Good and open. Nice to add the lock too.
Recommended: Yes
Robbie lux
Mar 27, 2023
Amazing Units
These are the cleanest most secure storage units I have ever seen! The couldn’t believe how easy my move in process was! I am so impressed with the level of security this place has! There’s fencing, a locked gate with a code and I got a lock! I showed a family member who rents storage units in Wisconsin and she was so impressed with how clean and secure this was and how I was paying so little for such an amazing place! I am so grateful for these units!
Recommended: Yes
Susie mestas
Mar 20, 2023
Very clean
Very nice and clean units very secure
Recommended: Yes
Tim
Feb 11, 2023
It was fast and easy
Good place and clean...just out of the way
Recommended: Yes
Lacey Berumen
Feb 11, 2023
Great facility
Clean secure and convenient we appreciate having this near us.
Recommended: Yes
Sadona Waterman
Jan 01, 2023
I had problems with the on line check in but customer service was helpful
I had problems with the on line check in but customer service was able to take care of it. I hope everything was correct, however. I did have to complete the application 4 or 5 times.
Recommended: Yes
Katie
Dec 14, 2022
Excellent
Online process was quick and easy, the online form went very smothly no complications with filling it out and e-signing the document was easy to read and understand wat you are signing very imformative! Federal 10 storage units off riverside park way are in excellent condition 24hr gated entry the units are extremly clean no dirt trash no debris every where. Definitely trust having my belongings stored at this facility! 100% satisfied and i do Recommend!!!
Recommended: Yes
Dave
Nov 18, 2022
Move in was smooth
Had trouble getting in the gate because I was calling from a different phone, customer service took care of me right away. Lock combo wasn't working, customer service fixed the situation quickly. Pricing is fair and competitive. Very satisfied with these guys! Would recommend them for sure!
Recommended: Yes
Kelly Marcus
Sep 11, 2022
No charity
The ownership changed hands and the new owners demanded $400 in back rental on a space that was gifted by the previous owners to a local charity that benefits underprivileged teens. The charity had to get a lawyer uncle Ed to get their goods back. This included donated homecoming dresses & coats that are given for free to kids in need. Heartless!
Recommended: No
Mike Park
Sep 05, 2022
The entire property was very clean
Clean property, unit was also very clean
Recommended: Yes
Debbie Zambrano
Aug 15, 2022
It was a little difficult to register on line
We had trouble filling out the paperwork and no one was around to help us. We finally were able to get ahold of a person to help us. Unit is real nice, more expensive than most I looked, but it is in a very convenient location for me and clean. Thank you!
Recommended: Yes
River Kincaid
Jun 12, 2022
It has not been long but so fair it has been a great experience!
Anytime I’ve had a problem customer support has been very understanding and helpful! Very nice and clean facility!
Recommended: Yes
Rob Snyder
Jun 02, 2022
Right size, right price great location
It was easy to reserve a unit. The person I spoke to in North Carolina was extremely helpful and pleasant.
Recommended: Yes
Brandi
May 25, 2022
Doing good
Way better then it used to be. Jhhhbbbhbhhhdhhhhhhbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbhhhbbbbb
Recommended: No
Deb
Apr 27, 2022
Took more time to sign contact than expected.
We spent over an hour signing a contract. Don’t wait until your move in day to complete this process.
Recommended: Yes
