Brenda johnson
Jul 24, 2025
They are unprofessional
I had rented storage 4mos no issue.
My son rented 2mos.while we was out of state they said are code wad used to break in facility and units broke into.
They said they will no longer allow us to rent there.
Now mind you 1/2 time gates are open for anyone.
Yet they blamed us and we had no recourse to this action this just bad supervision or management.
Recommended: No
Randy
Nov 08, 2023
Clean Place Great Staff
Clean Place Great Staff Highly Recommended
Recommended: Yes
Allison Bell
May 30, 2023
I sure will
Move in was a breeze.Thank you.
Recommended: Yes
Samantha Hanson
Feb 08, 2023
On-line survey
I'm totally impressed with the customer service and cleanliness of this property
Recommended: Yes
Dave
Jan 10, 2023
Easy Move In-Process!
Moved into our spot with easy access and exceptional support from the staff! So far so good!
Recommended: Yes
Beverly Sparks
Jun 05, 2022
Best storage place in the entire area.
Great space and soooo clean. The manager, Jessica was so helpful and made everything so easy. Wonderful place.
Recommended: Yes
lucille
Aug 18, 2017
Great
Great service, the manager, Dave is great
Recommended: Yes
lucille
Aug 14, 2017
Great
Great customer service, but it was very busy and I feel a second person working there would be a big help.
Recommended: Yes
Kari
Mar 16, 2017
It's ok bit very dark
It's all right the prices are okay but the hallways on the inside storages or very dark there's no lighting inside or anything
Recommended: No
Taylor
Aug 09, 2016
Easy Transaction
From the call to sparefoot to the paperwork at StaxUp Storage in Sun City the transactions were easy.
Recommended: Yes
Phyllis
May 22, 2016
The ManagementI makes all the difference ( Mark was the Manager)
Mark is the one who made this experience seamless. We had some issues , but Mark handled them like a pro.. he was ill for the days we were there and still maintained a level of professionalism.. all the while smiling and making better recommendations.
I understand the person who is there now is not Mark and totally opposite of Mark... I would not send anyone there with the new guys attitude. unless you change him or his attitude to be more a receptive customer service ,
We chose this place due to the closeness to the residence. There is another storage around the corner that offers the truck free with the storage. That might be something you may consider. ,
Recommended: Yes
Gail
Mar 24, 2016
Mark was very friendly and helpful. Paperwork was smooth and fast.
Recommended: Yes
Dennis
Jun 18, 2015
Very good
Recommended: Yes
RJ La Fraugh
Apr 04, 2015
Clean Units, Acceptable, Poor Management & Staff
(StaxUp in Sun City, CA) Apparently the management company does not filter out incompetency and/or not pay them well. Three times I was inside waiting - both over 1/2 hour, and since they're also a U-Haul, there's lots of foot traffic. They must not be trained on how to handle multiple customers (let alone acknowledge you're waiting 20-30 minutes). Second, the staff seems poorly trained, and heard WAY too much about their personal life than I cared to know. I ended up not having my code work, because the staff not thinking to hit the "Activate" button.
After driving 3 hours and out a tank of gas, I returned the next morning with my load. The only thing the manager could do was to ask me if that was it?!! If it was my business, I would have deeply apologized, as well as erased the current month's costs. Really??? Highly disappointed. Two family members need storage. I won't be recommending them. They will also lose my business. I will be moving to a competitor. Huge inconvenience, but this facility doesn't deserve to take more of my money if they are incompetent.
They're only blocks from several other storage companies, so please be aware. If you need to get things done professionally, and done right the first time, this isn't the place for you.
I hope upper management takes note of this disaster of a 'team'.
Recommended: No
Charles
Mar 30, 2015
Efficient checking, clean safe well maintained units, convenient location,excellent service.
Recommended: Yes
Anita Young
Mar 11, 2015
Nice Clean Storage Facility with Excellent Customer Service
My check in to rent my storage unit went smoothly and Aaron answered all my questions to ensure I had everything I needed.
Recommended: Yes
Elaine
Feb 03, 2015
Happy
Recommended: Yes
Dawn
Sep 02, 2014
The customer service was excellent and made for a smooth transaction.
Recommended: Yes
Melta
Jul 23, 2014
Very helpful with reminders and check in.
Recommended: Yes
William
Apr 30, 2013
Very good; lots of space for the money.
Recommended: Yes
Sheila
Jan 31, 2013
Friendly staff, convenient location, great value. I would recommend to friends or family.
Recommended: Yes
Adolph
Dec 11, 2012
Manager was friendly and clean cut. Gave good information and advice. He helped with sticky lock that I brought with me. Great experience overall.
Recommended: Yes
