BuxBear Storage Santa Rosa

Su limpieza es asquerosa , llena de caca de ratones y mucha suciedad

Pagué mi servicio por un lugar sucio y ensayado asqueroso lleno de CACA DE RATONES no lo entregaron limpio, tienen el PEOR SERVICIO TANTO DE LIMPIEZA , y cómo atención , fui a arreglar y a limpiar porque estaba lleno de caca y suciedad , bote una caja de basura SEÑORES UNA CAJA DE BASURA , y me cobraron 25 dólares , y encima se cobraron por adelantado el pago del mes que AÚN NO ACABA , SI POR ADELANTADO SE TOMARON LA ATRIBUCIÓN DE COBRARSE POR ADELANTADO CUANDO NISIQUIERA SE TERMINA EL ANTERIOR MES , es el peor storage que eh conocido , EL PEOR

Recommended: No

They can’t keep staff in the office

I have had my things at the storage facility for a year and it was a very good facility other than the fact that they raise the prices every six months. For the last month, they have not had staffing in the office and it has cost me a lot of time and money in automatic charges for units that I have nothing in, I should not have to be monetarily penalized because there is no staff in the office. There are no phone numbers that you can call and talk to someone who can help you I’ve spoken to Josh a couple times, but he just tends to get upset and doesn’t want to hear what I have to say. I’ve been in the office several times to cancel the storage units. I was using, but that doesn’t get done and then they take money out of my account and even charge me double. And then argue with me that they didn’t charge me double so all I could do was call my bank to refuse the charges and now they want to put a lien on my account for the payments that didn’t go through for the storage units that are empty and I was not using. IT IS JUST RIDICULOUS. I WOULDNT STORE MY BELONGINGS HERE until they get their staffing. Problem worked out because it’s a nightmare without competence staff in the office.

Recommended: No

Facility is clean. Suzy is very nuce and helpful.

Clean storage and the price is reasonable.

Recommended: Yes

Good price great service

I booked on line and received a call to confirm all details. Susie came in on her day off to help me get settled. She was professional and kind. Definitely recommend.

Recommended: Yes

Two Thumbs Up!

This move has been stressful for me, and short notice, however the customer service that I received from Bux Bear Storage made things transition better for me. Iﾃ｢竄ｬ邃｢m really grateful! The storage unit was clean, and the gate hours are perfect! And of course, the prices are great!

Recommended: Yes

Awesome device and facility

Suzie is a fabulous employee with her professionalism, friendliness, informative self and made the entire experience painless, stress free and really heartwarming. Iﾃ｢竄ｬ邃｢ve recommended this business to everyone I know already. I am truly grateful to have found a place that makes you feel secure about your belongings being outside of the home.

Recommended: Yes

Great Customer Service

Susie helped us from start to move in. She always has a smile to greet you with. Thank you for making our experience such a positive one.

Recommended: Yes

During a stressful situation I was at ease during the process.

I had to move in a very drastic way. I ordered a storge unit on line, a day in advance and when I got to the rental unit I was very happy with the woman who was running things, she was so understanding and helpful. Could not have asked for a better experience during a very stressful situation. She was just superb!!

Recommended: Yes

Customer Service

Costumer service Was great .easy to put a storage on hold on line.

Recommended: Yes

Excellent overall experience

Customer service was stellar. Excellent prices and affordable. I will never buy my boxes anywhere else again!

Recommended: Yes

Great storage facility

I reserved my storage with spare foot which indicated this was the least expensive storage facility for what I required. Easy from start to finish. Mike was excellent at Buxbear storage showed me unit offered other options available as well. Went extremely smooth. Moved my things in. Only recommendation I can give is the hours of operation are changed to indicate itﾃ｢竄ｬ邃｢s open 7am-7pm.

Recommended: Yes

Customer service was A #1

Mike checked me in. He was absolutely great! Explained everything, no hidden costs, no hidden rules, and he made the whole experience a pleasure. We walked out to the yard and he showed me the unit just to make sure it worked for me (it did). Then we went back to the office where he went through the paperwork and explained why they needed certain information. He was clear and straightforward. I like and respect that. Also, when I first got there I parked in the wrong place. Mike didn't give me a hard time about it, he just pointed out that the truck was in a bad spot and showed me where to go. Lastly, the unit was clean and the roll-up worked properly. Great place. Oh yes, they allowed me to pay month to month with no promise of how long I would be there.

Recommended: Yes

Like storing at Mom and Dadﾃ｢竄ｬ邃｢s!

BuxBear storage was a completely different experience than I expected. The place is cheerful with red doors and clean new paint. Wyatt and Mae, the married, live-in couple that greeted and helped me, were so wonderful. Wyatt made sure I had the best unit he could find, and he assured me that he and Mae watch over every unit every night!Г°ЕёЛњЕ 

Recommended: Yes

Clean affordable

Friendly, neighborhood storage facility

Recommended: Yes