Public Storage - San Jose - 150 Tully Road

What’s going on with my storage unit 5024

I still have a space at this address but no One contacted me . Moved to 150 Tully road and closed my other storage at Rengstorff . Can someone contact me pls? I was out of the country and no one emailed or texted me .

Recommended: No

Horrible Access Hours

Access hours are horrible! 8 am to 6 pm and you have to be off premises by 5:45 pm. You pretty much can't be in the facility until staff is in the office I would have never gotten the unit at this location if I'd knew that off hand as it is not practical for a person who has a job. Perhaps if the access hours would change, they would have a different type of clientele ones they can trust to be there when they're not around!

Recommended: Yes

Great experience moving in. Onsite customer service excellent

Onsite customer service was excellent

Recommended: Yes

Great

Naomi is a great agent. Assisted me on my move in .

Recommended: Yes

Customer service process move in

It took so much before I was able to move in. Picked up a key to pick up a cart, needs to code when using the elevator , when done , needs to go back to the office to turn back the key for the cart .

Recommended: No

Easy set up online & app

Just wanted to clean up & put some stuff in storage,Young lady upfront (sorry, forgot her name) was nice & helpful with the map. All the paper work online is straight forward. The Bluetooth capabilities on the isnﾃ｢竄ｬ邃｢t always the fastest but it works pretty decent.

Recommended: Yes

Effective, but needs some better instructions

Needs some better instructions

Recommended: Yes

I'm ok now

I suggest that the customer service should be improved

Recommended: Yes

I have a bad experience with my rental

I hope that the service will be better for your customers

Recommended: Yes

over all we were able to start putting items in our units

great units allot of space great customer service easy access to units fast service

Recommended: Yes

Good location

So far so good just the hassle with the dollyﾃ｢竄ｬ邃｢s

Recommended: Yes

There the best

I would love to recommend family and friends there

Recommended: Yes

Quality.

Just right. I transfered from your easridge location.

Recommended: Yes

Activated Alarms Did Not have Security Response on 1/1/23 !

I like the facility with the versatile options and the location. However, I showed up on New Years Day at 8:30am during their access hours to help my mother in her storage and the codes were not working for access due to an activated alarm in the building that was blasting. We went to the front sliding door where the office is located and found that one of the sliding doors was completely off the rail and open for anyone, including intruders. We waited until 9:45am to see if security would respond to the activated alarm and no such luck. It doesnﾃ｢竄ｬ邃｢t make me feel my belongings are very secure there. I have insurance coverage for my storage but this shouldnﾃ｢竄ｬ邃｢t happen even on a national holiday.

Recommended: Yes

Review

Awesome for the price can't g wrong !

Recommended: Yes

Easy cheap clean

Very reasonable unit, staff is awesome

Recommended: Yes

Too high for the service

Limited hours: 8:00am to 6:00pm - they will literally lock you in if you are 1 minute over, and threaten you, even though there is someone who lives there on site. All bathrooms are locked; you have to go to the front office if you are working in your storage and need to go. They raise your price without warning, claiming "market price" but when the market price goes down they will not lower it. So the longer you stay the more you pay. Wouldn't you think that loyal customers should get a break?

Recommended: No

Super friendly and well run

Booked 2 units here after a dreadful experience at another storage company. Staff here (especially Mike) were awesome. Went out of there way to get me setup and move-in ready.

Recommended: Yes

Clean and Friendly Public storage!

Very friendly and helpful staff. Very clean facility with easy access.

Recommended: Yes

Grreeeaattt

Very friendly rep Z. Readily available to help.

Recommended: Yes

I was having a very hard day filled...

I was having a very hard day filled with anxiety from a last minute move. This was the 3rd place I stopped hoping that I can find a place to store my things within my budget. It was such a relief to know that I was where I needed to be. The customer service was great, and the employees were very helpful even the ones that weren't behind the counter. I appreciate the way the whole process took about 7 minutes, and it was totally effortless. I would recommend this place always. I don't know if it's different at other locations, but in San Jose right off of Tully...that place is a real life saver for me.

Recommended: Yes

Better than expected

Great storage facility! Better experience than expected for securing a last-minute unit.

Recommended: Yes

Unfortunately I just moved in and they...

Unfortunately I just moved in and they let me borrow two carts to move my stuff in. Never did they tell me there is a one cart limit. I went back a couple days later and they said I could only borrow one at a time even though we had two IDs. The person at the desk said they were extremely busy. When I went to grab my cart they were all there and none borrowed. Just don't understand the service.

Recommended: Yes

Great move in process

Great move-in process and was really engaging in showing me different options to choose from. I decided to go with bigger unit since it seemed to fit my needs better. The staff was great and easy to work with.

Recommended: Yes

It was a good experience!

The only thing is that I had to search for my unit by my self. I did everything on-line because the Covid19.

Recommended: Yes

great price through sparefoot

overall the customer service could be improved but the facility is clean and easily accessible

Recommended: Yes

Very fast and easy service and a clean...

Very fast and easy service and a clean property.

Recommended: Yes

Good job guys

They did a great job getting me in a unit ASAP. I was on a deadline and they got it handled . Especially with the shut down from the virus looming over us.

Recommended: Yes

Clean, cheap and convenient.

Clean, cheap and convenient. I did a walk in visit with my stuff in the truck, and just rented the unit on the same day. Great

Recommended: Yes

Great customer service

I am very happy with the unit and I am very pleased with the cleanliness of the whole facility.

Recommended: Yes

Excellent service, but some hidden costs

Mandatory insurance can add a lot to your monthly bill. Be sure to check beforehand.

Recommended: Yes

Erika was very helpful and guided me with the best options for my needs.

I do recommend this site. Staff will help you find what you need.

Recommended: Yes

Everything Good

Everything Good. I wish the agent would be a bit less pushy on the phone, and listen to my concern on date, time rather than completing the transaction

Recommended: Yes

Cindy Powers was great

Cindy Powers was great. The rental process took about 10 minutes, auto pay set up and showed me the unit. The rest of the staff was also polite and helpful.

Recommended: Yes

Excellent

Everytime I come with my mom to the public storage, I see they try to clean, friendly, and answer any questions for any customers. We like this location because their services are excellent and polite.

Recommended: Yes

People are wonderful. Facility just right.

People are wonderful! Friendly and helpful. The facility is clean, and I love the lighting that is motion activated. The location is close to my home. Being able to take advantage of the Labor Day 50% off sale is fantastic! Thanks.

Recommended: Yes

it is great place

it is great place, and safe

Recommended: Yes

good service

good service, I will recommend this site for service and price.

Recommended: Yes

Awesome Service!

Everyone at Public Storage was very helpful and kind they made it very easy for us to take care of our move into our storage unit. Thank you!?

Recommended: Yes

Fast

Fast, easy friendly customer service. Affordable rates

Recommended: Yes

Mike and Victoria @ 20109 were very...

Mike and Victoria @ 20109 were very helpful and nice.

Recommended: Yes

Very kind and helpful staff,

Very kind and helpful staff, I really love the security measures they have

Recommended: Yes

Thanks to Victoria

Thanks to Victoria, our experience was smoothe.

Recommended: Yes

I just like the fact that I haven't had ...

I just like the fact that I haven't had any particular issue so far...

Recommended: Yes

Nothing at this point

Nothing at this point

Recommended: Yes

My experience at Public Storage off Tully Road was very good. Elizabeth the woman that did my paperwork was respectful, and helped me understand everything I needed to know about getting my storage unit as well as all my responsibilities.

Recommended: Yes

I've been helping someone with storage lockers here. Seems like a really good place with safe indoor climate controlled units as well as lots of outdoor storage as well. Free usage of rolling carts to get to and from your truck to the unit. They also sell boxes, tape, etc

Recommended: Yes

Alicia helped me with what was best for my needs. Excellent customer service and I appreciate her perfessionalism. Great sense of humor. Thank you for making it a better day!!!

Recommended: Yes

I came to public storage to inquire about a storage for my daughter and I was helped by Victoria. She was very attentive to detail in what i needed and showed me a space that would be perfect. I was only shopping around for prices and I felt this was the perfect place for my daughter to come and store her items. Thank you Victoria for your time.

Recommended: Yes

Secure, high quality storage facility. Everything looks brand new still, and I feel their standards of safety are high. There are sprinklers lining the ceilings, cameras everywhere, and codes required to get in/out of each door and even each use of the elevators. However, the clients that use the facilities leave their garbage everywhere, and there is dirt smeared on the walls and on lockers. The staff should really pay more attention to upkeep of their place, as it would be much better if kept clean. It's sad that the clients are so careless with their nice facility.

Recommended: Yes

Super easy and convenient

Clean, spacious, and a really simple process. Would definitely recommend.

Recommended: Yes

潇摯

Just one thing the workers start telling people that its time to leave just 5 mins from closing time they should do it at least 15-20 mins before.

Recommended: Yes

Time management

It is time consuming when you need a cart to move your stuff and you have to walk to the front to register then get keys to the cart before rolling the cart all the way to the back. There should be carts at the back to use as well as the front. When you plan to spend an hour you spend half the time walking around to get carts when you can use less that time if carts were made available at the back with the same process picking the keys at the front desk.

Recommended: Yes

Affordable

Always very helpful and u understanding if I'm late on my payments the only thing I think they should change is the hours they close at least on weekends they should close later than 8 pm .

Recommended: Yes

Mr.Osiris great customer service,Very helpful and understanding staff,and storage was Nice and Clean,Great Value Great Service

Mr.Osiris great customer service,Very helpful and understanding staff,and storage was Nice and Clean,Great Value Great Service

Recommended: Yes

Great service and very friendly employees

We received great service and a tour of the facilities with information regarding rentals, hours, security, and the cost was wonderful. We came in just as they were having a clearance sale so the unit was 50% off for 6 months. Great job!

Recommended: Yes

Excellent

I only trust public storage. The people are great and the facility is clean.

Recommended: Yes

As expected

I got a unit, which is what I wanted. So I can't complain there. The workers seems disorganized and not very knowledgeable or enthusiastic but what can you expect .

Recommended: Yes

Gate codes never work

My gate code has worked about once since I got my storage locker there. Please fix it.

Recommended: Yes

Great price ($1) for a one month stay

I received great service from the staff.

Recommended: Yes

I just wish it was more sanitary

There was smeared blood on the wall, next to.an elevator for a month and someone threw up in the parking garage. The crusted puddles are still there.

Recommended: Yes

I have dealt with the Tully Rd. San Jose PS storage quite a bit over the past 2 years. Recently it has been Brian. All my expe

I would recommend the Tully Rd. PS Storage facility to any of my friends. It is clean and well run. I find the staff, especially Brian, extremely personable and helpful. This last time Maria made a suggestion about when to give up my 2 storage spaces, since I'm moving out of the area. It was really helpful.

Recommended: Yes

Easy to reserve.

I made a reservation online for a storage unit on a Wednesday for the following Saturday. Someone called me almost immediately to set up a time for me to go in and sign the contract. I made it for the next day, Thursday. I had initially spoke to someone over the phone but it was cheaper if you reserved online. I wasn't told until I had to sign the contract that you are required to add insurance to your rental. They charged $19 for one of their locks. They also charge a $22 administrative fee. The bonus is the $1 first months rent. I wanted to start my contract on Saturday but since I went in on Thursday, that was the day it started and so do the charges. I thought the storage grounds could have been cleaner. There were a lot of leaves around the property and I was told they do sweep. For as much as they charge I think it could be cleaner. I've heard that the storage units get a lot of dust in them.

Recommended: Yes

Good but not enough yet; building was still dark when I entered; I had to clap my hands to make noise in order to make the light

Good but not enough yet; building was still dark when I entered; I had to clap my hands to make noise in order to make the lights on.

Recommended: Yes

Everytime I get a storage space from this facility the employee's are very helpful, and make it very easy to understand all the

I always come to this Public Storage because the employee's here are very helpful and well informed. They always answer all my questions. I highly recommend them if you need to store things this Public Storage is the place to go.

Recommended: Yes