StorQuest - Mission Hills / Laurel

$65

I and my husband are currently moving, we are out of state, so i rented and paid for the unit at StorQuest - Mission Hills online to get everything prepared for my moving company, so they can come and just unload my items there. Ive signed a lease agreement online, filled out DL info and so on. First thing that i noticed - they haven't sent us a gate code. I called to the CS line and nice lady checked my account, verified it and gave me the gate access code. I informed her that I am out of state, moving, my driver will be there. I called the driver that everything is prepared for him, he came to the location - there is a LOCK on the unit ive rented. He informed me about this, I called CS line again and they told me that i need to be present personally to make a "check in". It is my third move and I worked this way with other storages earlier - rented online and moving crew just unloaded things in my unit without any problem. So back to StorQuest - I explained again that I CANT BE PRESENT PERSONALLY. Lady in CS told me that she's going to call facility manager. Ok. After holding for sometime, she informed me that they are at lunch and there's no one in their office now. Ok. Lady was very nice and advised that storage facility manager will reach out to me to resolve this. He never did. Once the manager, Andrew, got back from the lunch, my driver met him and Andrew refused him to give an access to MY unit I PAID FOR. After that Andrew leave with another customer-lady to show her a unit. I called CS line again, they advised me to email them my DL. Storage unit was rented under my husband's name, so I sent them a photo of my husband's DL. My driver was waiting almost 2 hours, after that Andrew got back to the office and told my driver that they are going to CANCEL my rental. After 2 hours of waiting, including the fact that I informed CS that I won't be present at their location. We totally wasted time and I have to pay the moving company for this time. Andrew was extremely rude to the driver.

Recommended: No

DO NOT DEAL WITH THEM IF YOU VALUE YOUR TIME

I and my husband are currently moving, we are out of state, so i rented and paid for the unit at StorQuest - Mission Hills online to get everything prepared for my moving company, so they can come and just unload my items there. Ive signed a lease agreement online, filled out DL info and so on. First thing that i noticed - they haven't sent us a gate code. I called to the CS line and nice lady checked my account, verified it and gave me the gate access code. I informed her that I am out of state, moving, my driver will be there. I called the driver that everything is prepared for him, he came to the location - there is a LOCK on the unit ive rented. He informed me about this, I called CS line again and they told me that i need to be present personally to make a "check in". It is my third move and I worked this way with other storages earlier - rented online and moving crew just unloaded things in my unit without any problem. So back to StorQuest - I explained again that I CANT BE PRESENT PERSONALLY. Lady in CS told me that she's going to call facility manager. Ok. After holding for sometime, she informed me that they are at lunch and there's no one in their office now. Ok. Lady was very nice and advised that storage facility manager will reach out to me to resolve this. He never did. Once the manager, Andrew, got back from the lunch, my driver met him and Andrew refused him to give an access to MY unit I PAID FOR. After that Andrew leave with another customer-lady to show her a unit. I called CS line again, they advised me to email them my DL. Storage unit was rented under my husband's name, so I sent them a photo of my husband's DL. My driver was waiting almost 2 hours, after that Andrew got back to the office and told my driver that they are going to CANCEL my rental. After 2 hours of waiting, including the fact that I informed CS that I won't be present at their location. We totally wasted time and I have to pay the moving company for this time.

Recommended: No

Great

Great service! The gentleman in the office was very friendly.

Recommended: Yes

So easy

I needed a storage last minute on a Sunday and the staff was so helpful! Seriously a good price too

Recommended: Yes

Good but not great

There is no light in the storage unit.

Recommended: Yes

Basic storage

Quick in and out storage, no long term vintner commitment

Recommended: Yes

Clean unit and friendly staff.

Robert made my move in hassle free. The unit was clean and I like that this place is open from 6 AM to 9 PM 7 days week!!

Recommended: Yes

Great Service

The gentleman was very helpful and it was very easy to get signed up. I was so pleasantly surprised how easy everything worked out. *****

Recommended: Yes

Wont go anywhere else

Recommended: Yes

It was good, in and out, no bs and got my stuff stored.

Recommended: Yes

Recommended: Yes

Good value, good location, great staff

The price is right, the facility is clean and secure and the location is good with easy access to and from the 118 fwy. Easy in...easy out.

Recommended: Yes

Recommended: Yes

overall it was very good,,,,,I found your staff to be very professional and informative

Recommended: Yes

From the minute I checked with the office staff, I found that this was a good experience. The gentleman that helped me made sure everything was up to snuff from the paperwork to finding our unit.

Recommended: Yes

Recommended: Yes

Great Experience

Professional and very helpful staff. I really felt like they valued me as a customer. They worked hard to ensure that my move in and my move out went smoothly. They went the extra mile to help me when I moved in since my moving truck had to be towed in since it had broken down. Shylo provided as much help as she could and lended me a dolly since the towing and moving trucks could not fit down the driveways. Also when I moved out, she made the paperwork very easy to fill out. Both her and Hector were exremely pleasant people that were warm and always had a smile on their face. I couldnt have picked a better place to go. Oh! and my stuff was always fine and i felt it was very safe.

Recommended: Yes

Too expensive!

I have stored my tools at this location for 25 years. I am not happy that since it has become storquest the storage fees have gone up every year. I am now paying almost $700.00 a month for what once cost me under $500.00 just a few years ago. The economy has gotten worse and storage fees have gone up when they should have come down.

Recommended: Yes

It works for me.

I didn't understand the pricing. If I knew that it important to have in it paid days of the first of the month instead of the appointed date I would have paid that day. Everything else is good.

Recommended: Yes

so far so good but...

I am not a storage expert, and I actually have to go there frequently to get things for work. My only problems are the hours are not late enough..only open until 9..and at 8 it is purely dark..could barely find my unit in the hallways. No trashcans anywhere either. I do like the place and it is easy access off the freeway. I would recommend it but do not go at night if you are a woman alone.

Recommended: Yes