Paul
Apr 07, 2024
AVOID! Bait and switch scam!
They didn't honor the terms of the discount of the reservation. It was a higher rate. A total bait and switch scam. Also I was informed by the clerk this facility has a rodent problem of mice and rats. They have a sign posted saying they have rodent damage protection that only covers $500 of damage
Recommended: No
Jean
Oct 04, 2023
Great Service
William and Kevin were very helpful and accommodating. Provided a very thorough tour and was open to show me different size units.
Recommended: Yes
James
Aug 15, 2023
Great and helpful staff
The guys at the front were very friendly and helpful
Recommended: Yes
Chadd Rule
Jul 27, 2023
I like this facility
Thank you for providing a nice unit
Recommended: Yes
Mina Rafiq
Jul 17, 2023
First time renter
The place is amazing and the manager Mr. Jose made everything awesome for me with his outstanding customer service and helpful information. The place is clean.
Thank you Pac it away storage.
Recommended: Yes
BVergara
May 22, 2023
The go-to storage place.
The facility is clean inside and out. The staff is very accomodating and friendly. The prices are competitive with other places but it was the availability of what I wanted and it's price is what attracted me. I would recommend this place to someone looking for a nice secure facility with reasonable prices and friendly staff.
Recommended: Yes
Andrew Bashford
Nov 30, 2022
Friendly
I had a great experience with the staff.
Recommended: Yes
Rene Markley
Nov 18, 2022
Paperwork leaves a lot to be desired
The facility seems clean and safe and the pricing is fair. I had made an on-line reservation and was told the on-line reservation included one month free rent. The email I received confirmed that. After all the paperwork was done at the office, I reviewed my receipt before I left the office. I noticed that the one month month free rent was not reflected in the paperwork.
The office personnel said the computer wouldn't let her do that and that I would need to talk to the manager who wouldn't be available for 2 days. I telephoned him 2 days later and he said he would correct it and send me an email confirmation. I have not yet received the confirmation email and when I called again, he said I could pick it up in the office. I explained that was quite a drive for me and could it be resent. He said I was calling him a liar. I said "no" this was a business transaction and I wanted a receipt that accurately reflected the transaction. He again told me I could pick it up in the office!
Recommended: Yes
Gerald Stevens
Oct 19, 2022
Excellent, especially the front desk people
Nothing but outstanding and friendly
Recommended: Yes
Heather Michaud
Aug 20, 2022
Excellent Storage Company
Jose was very helpful and patient with me. Excellent t customer service and spotless facilities. I would definitely recommend to anyone looking for storage.
Recommended: Yes
Jordan P
Aug 15, 2022
Good storage facility
I like the location and security measures used by this storage facility. The only thing that needs improvement are the details of the storage units. Only the storage area is show, i.e. 8'x10', not the shape of the unit. I was expecting a rectangle but ended up with a wedge-shaped trapezoid in a bend around a corner. Luckily it worked out but if I had known from the get go I might have made a different choice in facilities.
Recommended: Yes
Flora j
Jul 04, 2022
New facility, clean, and safe.
Friendly staff and nice facility
Recommended: Yes
Wendy
Oct 05, 2021
Great customer service
Just googled and took my chance. Went by other ratings. It was a last minute decision for me as I needed one ASAP!
From the first phone call to unloading, it was great. Front desk pleasant to work with.
Bradley was exceptional. He was always making sure we were doing ok as we were unloading. Very personable.
Clean facilities!
Recommended: Yes
Stephan
Sep 22, 2021
Very friendly
I loved my experience with the staff at pac it away very friendly and also very helpful
Recommended: Yes
Devin Morris
Jul 07, 2021
Easy to lease and store same-day.
The facility is very clean and secure.
Recommended: Yes
Dustee Ichihara
Jul 03, 2021
Very knowledgeable staff!
Walked in not really knowing what to expect or really what I even needed but was assisted along the way and everything was quick easy and painless
Recommended: Yes
SILKE CARPENTER
Jul 01, 2021
Most awesome experience
Absolute loved the service I received from all the ladies there, especially Sobrina! She is most amazing and very thorough abs explains every little detail and makes sure u understand abs get to try to out to make sure everything works properly. Everyone was so incredibly friendly, helpful and welcoming!
Facility is super clean and easy to access!
I HIGHLY RECOMMEND RHIS FACILITY TO EVERYONE!!!
Recommended: Yes
Adela
Jun 28, 2021
Quick and clean
The storage facility was clean and the person that helped me was patient and friendly
Recommended: Yes
Jeanne Willoughby
Jun 14, 2021
Clean and secure facility
The process from reservation to move-in was fast and efficient. This facility is clean and secure. The loading areas are spacious. There is plenty of parking. Access into and out of the location from the street is easy. I recommend this facility if storage is needed.
Recommended: Yes
M A
Jun 11, 2021
Overall I would say that it was a good experience.
Overall I would say that it was a good experience. One problem was they had sold out on all of their locks and I had to wait over an hour till the young lady left the lot to get more locks. For me it was a big inconvenience as I had other obligations that had to be put off. I would tell a friend that this is a good place
Recommended: Yes
Berenice Clark
Jun 07, 2021
Great price and friendly/helpful staff
Andy was very helpful setting us up with our unit, friendly staff and clean storage facilities
Recommended: Yes
Delaney
Jun 05, 2021
Great customer service.
Super easy renting process. Great customer service in person and over the phone. Very clean facility, would highly recommend.
Recommended: Yes
James K
May 23, 2021
Clean facility. Kind courteous customer service.
Easy to get to. New facility, clean, excellent security. Hand trucks available and drive bay next to elevator. Customer service was kind, courteous. A pleasureable experience. Would use again and recommend others.
Recommended: Yes
Kalaysha Wood
May 23, 2021
Very Nice
Facility is very neat and clean.
Recommended: Yes
Valerie Mitchell
May 08, 2021
New clean secure and great location
Excellent experience. I would recommend this facility to all
Recommended: Yes
Yuen Tao
May 03, 2021
All is very good to me,
That is the best place I can stay with,
Recommended: Yes
Lauren
Apr 19, 2021
Great new storage units
Very affordable and very clean units. The staff was friendly and helpful in making a decision on what size unit would be the best. The facility is very secure and I would highly recommend.
Recommended: Yes
片来
Apr 14, 2021
Great storage!
Very clean storage with lots of respectful tenants.
Recommended: Yes
