Extra Space Storage - 3152 - Phoenix - East Bell Road

All my experience went well .

Thank you, move in went smooth with the time and date I needed too.

Recommended: Yes

Super easy move in

Having digital access is everything it helped me so much. Facility is clean and customer service has been outstanding. One feedback would be lights in the unit. Itﾃ｢竄ｬ邃｢s super dark and hard to see had to use a flashlight. Otherwise amazing.

Recommended: Yes

It fits my budget

Friendly service, great on my budget.

Recommended: Yes

Eric was very helpful. Excellent service, thank you.

Eric was very helpful. He was pleasant, informative and patient. He fixed us up with the storage unit we needed and answered all our questions. 5-star service!

Recommended: Yes

Great place for storage

Great customer service representing. Great price. Just didnﾃ｢竄ｬ邃｢t like that you had to pay for their lock and then not providing this Information at initial reservation. You donﾃ｢竄ｬ邃｢t know this information until you go to pay for your unit.

Recommended: Yes

Close to home, easy access, secure

Store manager Shawndra was friendly, cheerful, happy to help and show us around.

Recommended: Yes

Amy was terrific!

All inquires handle promptly all employees were great at answering questions.

Recommended: Yes

Great location and well maintained

Amy really took care of us. Sheﾃ｢竄ｬ邃｢s was professional, kind, greeted you with a smile and took her time with you. Just great customer service. She should be used to train others in the company.

Recommended: Yes

Friendly staff

Had a little hard time due to technical difficulties with entry of facility.The facility agent was super helpful and friendly .

Recommended: Yes

Professional and helpful

Staff there was very professional and helpful. Offered other services they provided. The only note I would offer would be to make sure the units are being maintenance.

Recommended: Yes

Awesome everything

Easy to check in and get into. Along with great customer assistance and knowledgeable staff member who knew her stuff and was great !

Recommended: Yes

Great all around

Easy check-in, the lady who assisted me was phenomenal- she was helpful, supportive, had great customer service and was on point and very knowledgeable

Recommended: Yes

Good Place

Good price & service. I appreciated the time that was taken to make sure I became familiar with the facility.

Recommended: Yes

Awesome manager, great price.

Got a screaming deal and facility is easy to get to and in. Plenty of carts and parking.

Recommended: Yes

Would recommend

Great customer service. Clean facility

Recommended: Yes

Great Place!

Dominique and Amy were extremely helpful and made getting set up a breeze.

Recommended: Yes

Friendly and Accommodating

Not only did the manager work with me while in transition the hours worked perfectly for my unloading needs.

Recommended: Yes

Great Experience

I am bad with names but the young man was filling in for the day and he was friendly, professional, courteous and knowledgeable. My process was quick, he explained everything then showed me my locker. You could tell he likes what he does.

Recommended: Yes

Great manager with a well run facility

The manage, Dominique runs this facility with great efficiency and a “can do” attitude that comes with a great personality as well.

Recommended: Yes

Nice staff

Dominique and her staff were efficient and courteous.

Recommended: Yes

Good location for us

East to process online reservation and payment. Very cooperative staff.

Recommended: Yes

Super friendly young lady in the office.

We did have a problem we parked our car in the unit. Went to walk out of the facility and the gate would not open for foot traffic. We were wanting to go into the office and wait for the Lyft driver because it was very hot outside. Thank heavens the young lady came to check on us with a cart. I would think you would have a key pad to open the gate to leave.

Recommended: Yes

Meeting Customer Needs

I had the pleasant experience of working with Dominique. She was friendly, engaging, professional, helpful and extremely knowledgeable. This review does not come lightly nor out of routine therefore the review that I share is an indication of excellence. I rarely rate or comment much less give such a high rating. Well done and many thanks to Dominique!

Recommended: Yes

Great Facility

I don't use storage facilities very often anymore. I moved back into Phoenix and needed a safe and secure place to store my trailer. My usual places were booked full so I started my search on the internet and found Life Storage #220. They were very pleasant, courteous, and professional from the beginning. No deposits were required and a space was reserved for several days. When I arrived the day before I was supposed to be there, they said no issues. I was greeted promptly and professionally. I was offered water, and taken to the lot where I was to park my trailer. There were actually two spots and the manager offered me either spot. One was definitely more convenient than the other so I changed spots with no issues. I would highly recommend this facility and the staff at this particular location.

Recommended: Yes

Wonderful customer service

Dominique was super friendly and helped us with all our questions

Recommended: Yes

Quick!

Super easy in and out and not a lot of fluff. Just simple sign here pay and hereﾃ｢竄ｬ邃｢s your code! The lady that helped us (tattoos, younger) was super nice and helpful! Very knowledgeable!

Recommended: Yes

great place and great price

life storage was awesome to work with. they had the best price in the area and also the best hours of access. great customer service as well. I highly recommend them.

Recommended: Yes

Excellent Experience

Staff was very knowledgeable, helpful and friendly. Units were very clean and this location had the best pricing.

Recommended: Yes

Job well done, with great customer service.

Pleasant staff. Clean. Affordable. Wonderful deals!

Recommended: Yes

The store was helpful and the availability of a van was amazing

I rented from them and was surprised by the service level I received. They informed me of the deals they were offering and it turned out to be the cheapest around town. Also the had a rental van available for free which worked out great

Recommended: Yes

Very easy straight forward storage moving process

I chose this facility after reviewing a number of them and was not let down on my expectations. The manager and staff were extremely friendly and helpful and she even give me a discount for the trouble she was having with the computer loading my application. On viewing the storage space I found it clean and as expected . Would highly recommend this facility to anyone.

Recommended: Yes

Excellent

Customer service was exemplary . Online paperwork made it really easy. This was the right choice!

Recommended: Yes

Best staff and pricing

I love this place the staff was very helpful and kind. All my questions were answered and I saved $56.00. The staff made me feel like a long lost friend. Best storage facility I ever rented from.

Recommended: Yes

Easy to use

Super easy to get into with a 16ft truck w a car trailer as well. Super easy to set up and get in quickly! Customer service was awesome!

Recommended: Yes

Great storage

Doug got us in and out and was very pleasant to work with

Recommended: Yes

Very clean units and friendly staff

My experience at Uncle Bob's was great. I booked online and they were ready for me when I got there. The staff was thorough and quick at the same time so as not to take up my time.

Recommended: Yes

Friendly customer service with personal touch!

Manager was very polite, answered any questions patiently.

Recommended: Yes

They made me a mistake and charged me for two months right off the bat and couldn't fix the issue.

Recommended: Yes

12 out of a possible 10! Excellent!

Absolutely best experience I've ever had with customer service. The manager of the store personally helped me figure out what kind of storage I needed, not because he wanted to do business with me, but because he wanted to help me out. I have, and absolutely will recommend this location to anyone who is looking for storage. The faculties were in tip top shape, clean, organized, and very convenient. I didn't have a question that was unanswered and I am very pleased with the pricing.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Recommended: Yes

Awesome

Recommended: Yes

great service and exceptional manager.

Recommended: Yes

Recommended: Yes

Professional service, clean space and I feel it's worth the money I'm paying. I'm very happy with my move to this storage facility.

Recommended: Yes

Came in expecting usual mediocrity and found a well run and organized facility.

Manager was very helpful and loves his job. His performance was top notch.

Recommended: Yes

very clean and efficient

Recommended: Yes

Very good move in experience

Very clean and well managed. Manager was very helpful.

Recommended: Yes

杯潤

Recommended: Yes

Doug was informative and extremely helpful in making certain i had the right storage space for my needs! Thank you Doug!

Recommended: Yes

I researched this facility online and it was the best value I found I was nervous going in to see what the quality would be like and I was very surprised!! The people were very friendly, paperwork was easy & it was super clean! I will always store with them.

Recommended: Yes

The right choice

From the moment I looked online and saw the great pricing to the moment I walked in the door the employees took care of everything step by step. They made sure I was getting the right size storage and also let me know if I needed to upgrade to a larger size or downsize it would be no problem. Extremely polite and knowledgeable.

Recommended: Yes

Quick, helpful and highly recommend

Very impressed by the staff at Uncle Bob's, not only were they efficient they truly understood the phrase " customer service". Too often today, basic civility and customer service are lost for the sake of efficiency. The staff at Uncle Bob's has mastered that fine line between efficiency and good customer service. Kudos and I highly recommend this location.

Recommended: Yes

A good experience probably best storage I've been to.

Recommended: Yes

Great,very pleased!

Recommended: Yes

Good customer service, clean, and reasonable

Recommended: Yes

Quick to check in. Showed me the unit I would be renting before I signed paperwork. The paperwork took about ten minutes. I was showed how to use my gate code and lock, and then I was free to move in. Quick and easy!

Recommended: Yes

Marissa and douglas were both very helpful and professional. I enjoyed their personalities and willingness to make sure my move in was smooth and manageable. I felt secure and safe leaving my valuables at their facility. I was actually excited to be moving into such a clean, and comfortable environment. They are great representatives for Uncle Bob . Please feel free to contact me with anything else in regards to my move in. smsantschi@gmail.com shelley santschi

Recommended: Yes

Great experience. Found what I needed and staff was helpful.

Recommended: Yes

Great experience and a great deal. I would use it again.

Recommended: Yes

Recommended: Yes

Recommended: Yes

I liked that the employee spent the time to show me the around, and pointed me the stairs and exist. Thank you for taking the time to show me.

Recommended: Yes

They went the extra mile to accommodate

Rented two storage units within a week, My intent was to rent one space, but after experiencing the customer service, facilities and pricing. I decided to rent a second unit and move from my other storage space location to here. They also supply a truck for you to use on your move in. The only caution is they limit you to 25 free miles on the truck.

Recommended: Yes

Recommended: Yes

I showed up twice and nobody was there to help me.

Recommended: Yes