CubeSmart Self Storage - Chandler - 480 S Arizona Ave

Movein

Efficient and clean. Polite and timely

Recommended: Yes

So efficient and timely!

Friendly and fast! Very clean and a friendly representative

Recommended: Yes

Excellent customer service!

Kyle was awesome and made our experience an easy one!

Recommended: Yes

Great Customer Service All Around!

Mark who was the manager there at that time was super accommodating and nice. I will definitely recommend this storage to anyone.

Recommended: Yes

Needs a light in side unit

For the price it's perfect. Looks a bit dated but will serve the purpose for what I need.

Recommended: Yes

Rented for a storage unit

Everything was online. Was able to book and check-in. The unit was kept ready when i had arrived. But the only thing is why can't I use my own lock?

Recommended: Yes

Not bad

Itﾃ｢竄ｬ邃｢s kind of an older facility but it was okay

Recommended: Yes

Quick and clean

The units were clean and they offered a number of sizes and styles. The staff was efficient and friendly. The contract process only took less than 15 minutes. It was great.

Recommended: Yes

Very satisfying experience for a last minute move

I was dealing with an emergency situation I had to move out with only hours notice. With no place to go I had to find a safe place and secure option for my belongs until I could get situated .Literally went on goole may be 2 hours be for I had to be out of apartment. They were so acomidating and prepared for situations like nine. Upon arrival they were ready for me showed me two sizes In no time I was able to complete processing with manager They gave me 1st month free only had to pay $25 administrative fee and $ 12 for insurance Monthly rate was probably only slightly more than average but when consider the service , location ,easy acess and Cleanliness and ofcourse location and security it's well worth it .You know we all have things we don't want to give up or live without highly recommend this place .There was only one issue and something to be aware of when making registrations apparently call center does not inform or make prospective customers aware if cost of insurance which is $ 12.00 monthly charge .So if your in a hurry and short on time and money be prepared and regardless of reservation calls management on sight was very acomidating ,helpful and sevice oriented. Very pleased regardless of my current situation

Recommended: Yes

CubeSmart Is A Great Storage Facility!

Catalina and Kevin at CubeSmart were both extremely helpful during my move-in. I rented the unit via telephone from California and everything went smoothly. The unit was ready when I arrived and it only took me a few minutes to complete the paperwork when at that time. I would definitely recommend this storage complex to my friends and family.

Recommended: Yes

I am so glad I decided to choose such a wonderful facility!

Very, very clean facility. I had wonderful customer service when I went in to lease a unit and am so happy with how easy the entire process was. I would highly recommend this facility to friends and family!

Recommended: Yes

Very Clean and Updated Beautifully

Downsized from a 10x30 to a 5x10 after moving from one house to another. New house does not have add much storage space as the old, so Cubesmart is our second garage. Staff made moving from one to the other unit seamless.

Recommended: Yes

Pretty Dusty, But Good Rate

Rented a 10 x 25 for only $10 more than a 10 x 20 would have been. Very competitive pricing and in the perfect place for us. Unit was empty but could have been swept out a little better. Once inside the secure location the first day, we locked inside the gates because rep forgot to activate our code. Another customer had to let us out. Overall, though, facilities are very nice and secure. We feel comfortable leaving our possessions there.

Recommended: Yes

Bad Experience

I called the the local facility to reserve a unit and it transferred me to the 800 number. When I got to the facility I found out I'm getting something different than reserved, if I wanted to get what I initially reserved it would be more than was told. The general manager told me that the 800 number isn't aware of all the changes so it wasn't the 800 numbers fault but she still couldn't honor it. I needed a unit so I went ahead and got the unit but I feel the price and the unit I had reserved or thought I was getting should have been honored. I specifically told her what I wanted and she assures me numerous times the prices and the unit I would be getting. I was very frustrated as I had been searching for units all day and had just moved to Chandler. I would not recommend this facility. I feel like it you have a company selling units for you they should be aware of all changes or anything that could potential change when a customer comes to the facility. When you price and quote around you choose the best place for you finances and for them not to honor what their representative sold is not good customer service.

Recommended: No

Recommended: Yes

I was pleased that they could hold the unit size I needed.

Juan and Sylvia were very helpful.

Recommended: Yes

Friendly staff

I spoke with Juan and he actually cane outside to wave me down and help me find the facility. I thought that was really cool.

Recommended: Yes

great to work with

Great to work with clean easy in and out.

Recommended: Yes

it is ok

Great price; friendly service; I don't see many security cameras; storage has water stains (roof leakage), desk clerk assured me the roof has been repaired. Lets hope my stuff will not be damaged.

Recommended: Yes

Everyone has been friendly and helpful.

Recommended: Yes

Great experience from online pricing, ordering and service personal to answer all my questions.

Recommended: Yes

great service

Very professional and customer service oriented

Recommended: Yes

Awesome storage!

Clean, assessible, economical, and secure.

Recommended: Yes

Recommended: Yes

fast and easy to get unit.

The units are fine but a bit hard to access. Each row of units runs into a fence or closed area. There is no where to turn around a truck and trailer or drive out. You have to back out of the rows. It is makes it more difficult because you have to back around a corner when you get to the end. If I would have been alone I don't think I would have been able to do it with out hitting a trailer that was stored out of the field of vision around the corner. They should at least tell you at the desk that the rows are dead ends.....

Recommended: Yes

I had a great experience people were friendly and helpful. I have recommended them to two family members

Recommended: Yes

nice facility

Driveway to small at the entrance.

Recommended: Yes

They were great to work with

Clean, friendly, and they helped me when I needed a bigger unit. Easy transition!

Recommended: Yes

Great experience getting set up and being able to move in so quickly.

Recommended: Yes

Last minute storage

My family and I moved from Colorado to Arizona and did not even think about getting a storage unit here until last minute and the girl in the front office was a huge help and she took care of us and got us all situated right away...

Recommended: Yes

The staff was very helpful.

Recommended: Yes

Recommended: Yes

Nice staff great gate hours

A lot of other places have much shorter gate hours. They make it convenient here and staff is very kind and helpful.

Recommended: Yes

Wonderful Customer Service!

I have been to both store #201 and 791. There was some confusion with my online reservation but Sylvia, April and William did every possible thing possible to assist me. They made a few calls and presto, I had the exact type of storage unit I needed, in the location I needed at the price I needed. - They saved my hind-end! I have not seen such excellent customer service in a very long time. I am so please withe the storage facility and especiall with the people who work here. I will alsay use CubeSmart for my storage needs.

Recommended: Yes

Good overall experience. The only problem was navigating the 24' rental truck through their driveways. It was very tight. Otherwise very clean, inexpensive, and good service.

Recommended: Yes

Both the ladies were very helpful, the one creating the reservation on the phone and the one managing on the property.

Recommended: Yes

Recommended: Yes

It's a nice facility to have my belongings in. The staff is very helpful.

Recommended: Yes

not having much time between the military and my full time job it was great to move out of a hell hole and come and slide right in with. quick and eazy. thanks

Recommended: Yes

So far everything is great

Recommended: Yes